Comfy

Comfy

Enjoyed the stay.

Enjoyed the stay.

We check in Friday night we out to get food came back to the room and found several roaches and spiders on counter. At least 10 roaches found in the room went to the front office because no one answered the phone. They upgraded me to the second floor two king size beds, but it seems this room was in an area where maintenance worked. There were bikes on the balcony the sliding glass door did not lock, did not receive room service Requested a new set of towels, and I had to walk all the way to The front office to get towels. In an afterthought, this Hotel had four star rating. I highly disagree.

We check in Friday night we out to get food came back to the room and found several roaches and spiders on counter. At least 10 roaches found in the room went to the front office because no one answered the phone. They upgraded me to the second floor two king size beds, but it seems this room was in an area where maintenance worked. There were bikes on the balcony the sliding glass door did not lock, did not receive room service Requested a new set of towels, and I had to walk all the way to The front office to get towels. In an afterthought, this Hotel had four star rating. I highly disagree.

AVOID! We stayed at the Vanllee Hotel in Covina CA from 9/25 to 10/1. Our stay at this hotel was not pleasant to say the least. 1. For starters, the AC was not working most of the time. The first time I talked to someone at the front desk, I was told it was the whole building, which it did eventually come back on. The second time, I was told that maintenance would come up and check. We waited all afternoon/evening, and no one showed up. AC eventually came on the next day at some point. After that, it was out again. The next day I complained about the AC not working once again, I was told it that the whole building. That night my friend ended up getting a severe asthma attack and almost called for an ambulance because the room was so hot and stuffy (even with the window and door open at night). Monday, our room got up to 80 degrees and we had to leave just to get away from the heat. Thankfully the AC was working again before we had to check out the next morning. 2. The internet was spotty at best. I brought my laptop for work and was not able to do much at all because the signal was so weak that my computer (and both our cell phones) kept bounding off the signal. 3. The hot tub was not working, which we were really looking forward to. 4. Turns out the in-house restaurant is not open. According to the website, it's still there and functional. 5. There was a breakfast, but it was minimal at best. 6. No vending machines, ice machines, or laundry machines. SO MANY MORE ISSUES!

AVOID! We stayed at the Vanllee Hotel in Covina CA from 9/25 to 10/1. Our stay at this hotel was not pleasant to say the least. 1. For starters, the AC was not working most of the time. The first time I talked to someone at the front desk, I was told it was the whole building, which it did eventually come back on. The second time, I was told that maintenance would come up and check. We waited all afternoon/evening, and no one showed up. AC eventually came on the next day at some point. After that, it was out again. The next day I complained about the AC not working once again, I was told it that the whole building. That night my friend ended up getting a severe asthma attack and almost called for an ambulance because the room was so hot and stuffy (even with the window and door open at night). Monday, our room got up to 80 degrees and we had to leave just to get away from the heat. Thankfully the AC was working again before we had to check out the next morning. 2. The internet was spotty at best. I brought my laptop for work and was not able to do much at all because the signal was so weak that my computer (and both our cell phones) kept bounding off the signal. 3. The hot tub was not working, which we were really looking forward to. 4. Turns out the in-house restaurant is not open. According to the website, it's still there and functional. 5. There was a breakfast, but it was minimal at best. 6. No vending machines, ice machines, or laundry machines. SO MANY MORE ISSUES!

The heat did not work, thankfully the days were warm so there was natural heat. The hot water stopped working but they fixes it once I reported the problem.

The heat did not work, thankfully the days were warm so there was natural heat. The hot water stopped working but they fixes it once I reported the problem.

Love this hotel for its location, its affordable rates and its comfort. This was my 3rd time staying here and highly recommend it.

Love this hotel for its location, its affordable rates and its comfort. This was my 3rd time staying here and highly recommend it.

This was a nightmare. I spent three nights and my room was never made. I spent three nights and I had to pay for four. Because the manager did not want to listen to Hotels.com request when it was obvious that a mistake had been made on the booking dates. I never met a contempt thaht this one from a manager in my whole life. His clients are not human beings, he only knows their credit card.

This was a nightmare. I spent three nights and my room was never made. I spent three nights and I had to pay for four. Because the manager did not want to listen to Hotels.com request when it was obvious that a mistake had been made on the booking dates. I never met a contempt thaht this one from a manager in my whole life. His clients are not human beings, he only knows their credit card.

Overall it was very well. Relaxing. I didn’t have crazy guests jumping around in the rooms next to us or above us. The staff were super friendly.

Overall it was very well. Relaxing. I didn’t have crazy guests jumping around in the rooms next to us or above us. The staff were super friendly.

Worse hotel ive ever been to. The matress had blood stains in it. They wouldn’t accommodate us in another room saying it was booked. But there was no one at the hotel. Bath tub had mold and was rusty and dirty. Breakfast is a Joke. They’re supposed to open at 7. It was 7:30 and it was locked. No one was there. Coffee was cold and the person stated she had just made it fresh. The. She said the coffee machine wasn’t working. Save yourself a hassle and a bad experience. Do not stay here.

Worse hotel ive ever been to. The matress had blood stains in it. They wouldn’t accommodate us in another room saying it was booked. But there was no one at the hotel. Bath tub had mold and was rusty and dirty. Breakfast is a Joke. They’re supposed to open at 7. It was 7:30 and it was locked. No one was there. Coffee was cold and the person stated she had just made it fresh. The. She said the coffee machine wasn’t working. Save yourself a hassle and a bad experience. Do not stay here.

The first day was okay until the AC filter vent started leaking, since it was last in the evening I turned it off and decided to let the front desk know about it the next day. The next day i went to the front desk to let them know and the person working there aaid he would send maintenance. 2 hours went by and so i went back again to make sure that it was going to be taken care of. There was someone else working so i let them know of the situation, he told me would have someone go take a look at it while i was out having dinner. When i came back the vent was still leaking. Later that night i went to go shower and there was no hot water, i tried calling th front desk, but no one picked up. In my 3rd day there i went to the front desk again to ask about the leak and was told that it would get fixed at another time and i was also told that the got water issue still hadnt been resolved. Overall my experience at this hotel was not great and i dont think i plan on staying there again.

The first day was okay until the AC filter vent started leaking, since it was last in the evening I turned it off and decided to let the front desk know about it the next day. The next day i went to the front desk to let them know and the person working there aaid he would send maintenance. 2 hours went by and so i went back again to make sure that it was going to be taken care of. There was someone else working so i let them know of the situation, he told me would have someone go take a look at it while i was out having dinner. When i came back the vent was still leaking. Later that night i went to go shower and there was no hot water, i tried calling th front desk, but no one picked up. In my 3rd day there i went to the front desk again to ask about the leak and was told that it would get fixed at another time and i was also told that the got water issue still hadnt been resolved. Overall my experience at this hotel was not great and i dont think i plan on staying there again.

My room had bed bugs and the AC was not working I was forced to leave early and ask for a refund

My room had bed bugs and the AC was not working I was forced to leave early and ask for a refund

It was very nice clean and very incredible

Since the arrival everything was wrong, the staff was unprofessional, the room was not cleaned properly towels had hair on them and were stained, bathroom had mold on ceiling and walls very poor maintenance, the following day the room was not cleaned neither beds were made or towels changed, we complaint to the staff, and their excuse was that their housekeeping personnel didn’t showed to work. Our reservation was for several days but we decided to cancel and walk away from this creepy place with Mold and dirty everywhere would not recommend to anyone ever, very bad experience

Since the arrival everything was wrong, the staff was unprofessional, the room was not cleaned properly towels had hair on them and were stained, bathroom had mold on ceiling and walls very poor maintenance, the following day the room was not cleaned neither beds were made or towels changed, we complaint to the staff, and their excuse was that their housekeeping personnel didn’t showed to work. Our reservation was for several days but we decided to cancel and walk away from this creepy place with Mold and dirty everywhere would not recommend to anyone ever, very bad experience

This was one of the worst hotels I’ve ever taken my family! Loud! Dirty! Construction site! A loud fight outside our window in the parking lot at 2:30am! I didn’t feel safe at all! The breakfast was none existent! White bread and water down sunny D in a pitcher. The best thing was the coffee. Will absolutely never bring my family back! I wish to god I could have canceled! But I purchased because the pictures looks great! But they are so deceiving! And I don’t even bring my son to the pool! Smokers and drinkers all night! No place for a 3 year old. Really upset about it!

The room was beautiful, but the AC was not good. One part of the room was hot and the other was cool. The grounds are a little run down, not as pretty as the advertised pictures.

The room was beautiful, but the AC was not good. One part of the room was hot and the other was cool. The grounds are a little run down, not as pretty as the advertised pictures.

Great service, from check in; I requested the cleaning service a day before and the guys did it very well. - Very comfortable bed. - The sofa bed is very good. - I liked the breakfast service. - Good attention from the reception agents. I will return again.

Terrible no A/C was there for 10 minutes and started getting bed bug bites dirty room left after 10 minutes and trying to get money back

attentiveness.

You have people in the parking lot smoking weed in a broken down vehicle and they live there. The manager said they cant do anything about it