Nice place to relax

My recent stay at Holiday Inn Express was an absolute nightmare. What should have been a relaxing getaway turned into a horrifying ordeal. The rest of the night was a nightmare. We tossed and turned, unable to sleep due to the incessant itching . The thought of sharing a bed with these parasitic insects was both disgusting and terrifying. But to give the benefit of doubt we just went to bed . My 5 year old kept on complaining about constantly itching all night , eventually she passed out . When we woke up we just couldn’t stop itching and were getting burst out , which won’t stop , kept on putting moisturizing lotion but it just won’t stop. I did let the receptionist know about the issue , who BTW acknowledged that they had some kind of bugs here and will let there manger know. I called the hotel later to address my issue but manager was not there and eventually got a hold of him “ Derrick Mauro the hotel Manager just gave me the same run around that he did this or that and he didn’t see anything. He wanted to send me video of the room and I’m like so you basically told me on the phone that I’m lying or making it up to get a refund or something similar , well that conversation ended there . I had to cancel all my bookings of the for our trip and drive back to denver . I would not recommend this hotel to anyone especially with kids . I thought Holiday inn express was a Name Brand that holds high standards but I guess they’ve lost their customer service .

My recent stay at Holiday Inn Express was an absolute nightmare. What should have been a relaxing getaway turned into a horrifying ordeal. The rest of the night was a nightmare. We tossed and turned, unable to sleep due to the incessant itching . The thought of sharing a bed with these parasitic insects was both disgusting and terrifying. But to give the benefit of doubt we just went to bed . My 5 year old kept on complaining about constantly itching all night , eventually she passed out . When we woke up we just couldn’t stop itching and were getting burst out , which won’t stop , kept on putting moisturizing lotion but it just won’t stop. I did let the receptionist know about the issue , who BTW acknowledged that they had some kind of bugs here and will let there manger know. I called the hotel later to address my issue but manager was not there and eventually got a hold of him “ Derrick Mauro the hotel Manager just gave me the same run around that he did this or that and he didn’t see anything. He wanted to send me video of the room and I’m like so you basically told me on the phone that I’m lying or making it up to get a refund or something similar , well that conversation ended there . I had to cancel all my bookings of the for our trip and drive back to denver . I would not recommend this hotel to anyone especially with kids . I thought Holiday inn express was a Name Brand that holds high standards but I guess they’ve lost their customer service .

It's quiet. It's not walkable into town without walking down the main highway/street that has limited sidewalks. Parking lot on site is big.

It's quiet. It's not walkable into town without walking down the main highway/street that has limited sidewalks. Parking lot on site is big.

We had a great stay. Breakfast was good except the scrambled eggs. Loved the oatmeal. Didn't get to use the pool. There was a lot of noise was across the field with someone playing loud music. However, our room was very quiet and we slept great.

We had a great stay. Breakfast was good except the scrambled eggs. Loved the oatmeal. Didn't get to use the pool. There was a lot of noise was across the field with someone playing loud music. However, our room was very quiet and we slept great.

Breakfast was great. Staff exceptional

Breakfast was great. Staff exceptional

I hate to say but their breakfast buffet was horrible. A lot of things were empty and I asked and they said they don’t have anything to put out. Beds were hard as a rock. And shower curtain in tub was too small so it flooded the bathroom floor.

I hate to say but their breakfast buffet was horrible. A lot of things were empty and I asked and they said they don’t have anything to put out. Beds were hard as a rock. And shower curtain in tub was too small so it flooded the bathroom floor.

Check in was a mess - we had multiple rooms and ended up all getting keys for the same room. When we were moved the second room smelled like smoke. We were not told at check in that housekeeping was only available for a one hour time frame but were told that when we asked why our room hadn't been cleaned after we left for the day around 12pm.

Check in was a mess - we had multiple rooms and ended up all getting keys for the same room. When we were moved the second room smelled like smoke. We were not told at check in that housekeeping was only available for a one hour time frame but were told that when we asked why our room hadn't been cleaned after we left for the day around 12pm.

Very clean and very comfortable beds!! Slept so good!!

Very clean and very comfortable beds!! Slept so good!!

Clean and staff was friendly and helpful. 15 minute walk from downtown, close to amenities and hot springs pool.

Clean and staff was friendly and helpful. 15 minute walk from downtown, close to amenities and hot springs pool.

The elevator was broken. I offered to stay in the third floor without any compensation. That would have been nice. And, when I opened my room there was a bug exterminator who wasn’t quite finished. It was just a minute or so before I could enter the room. I left for about an hour and the window sill and air unit was littered with bugs. In May, I paid about half of what I paid this time to stay at this hotel this time. I am incredibly frustrated that my money went toward such a disgusting stay.

Great place to stay! Central and with in walking distance to everything downtown!!

The elevator was broken. I offered to stay in the third floor without any compensation. That would have been nice. And, when I opened my room there was a bug exterminator who wasn’t quite finished. It was just a minute or so before I could enter the room. I left for about an hour and the window sill and air unit was littered with bugs. In May, I paid about half of what I paid this time to stay at this hotel this time. I am incredibly frustrated that my money went toward such a disgusting stay.

Great place to stay! Central and with in walking distance to everything downtown!!

The property was clean and staff was friendly and helpful. They were having a beetle issue when we stayed - not sure why.

The property was clean and staff was friendly and helpful. They were having a beetle issue when we stayed - not sure why.

They have a bug infestation - small black bugs were present. Though I talked with them on the phone they did not bother to inform me of this until I read the sign at the front desk. Apparently they were harmless and not biting bugs but they have not managed them despite reporting that they have tried to mitigate them with pest management both inside and outside.

They have a bug infestation - small black bugs were present. Though I talked with them on the phone they did not bother to inform me of this until I read the sign at the front desk. Apparently they were harmless and not biting bugs but they have not managed them despite reporting that they have tried to mitigate them with pest management both inside and outside.

A/c was kinda loud but great stay overall. Great location to all the amenities & attractions. Would recommend.

A/c was kinda loud but great stay overall. Great location to all the amenities & attractions. Would recommend.

We did not stay the 3rd night and couldn’t get hold of manager so I think we had to pay for it. They receptionist said since we went through a third party we would have to get it from them. Haven’t pursued it yet. Still on vacation.

We did not stay the 3rd night and couldn’t get hold of manager so I think we had to pay for it. They receptionist said since we went through a third party we would have to get it from them. Haven’t pursued it yet. Still on vacation.

Poor customer service. Lousy breakfast.

Poor customer service. Lousy breakfast.

It was my worst trip so far staff couldnt find my booking and didnt help the lady at the front desk was rude and to no help