Loved all the staff there. So kind and considerate. Honest working people. Loved it there 💕

Loved all the staff there. So kind and considerate. Honest working people. Loved it there 💕

Staff were professional and extremely helpful. Both at reception and the restaurants. The cleaners unfortunately spoke Portuguese, so put my requests in at the front desk. Excellent choice at breakfast. Buffet in the evenings also had a great choice. As soon as food ran out, it was quickly replaced, both breakfast and dinner. On 2 occasions, the lifts stopped working, but was quickly fixed. Great location, 3 mins to the beach and 15 mins walk into town. Decaf coffee in rooms, but ask and regular coffee is provided. Lovely hotel, slept very well. Had a really relaxing holiday. Would stay again at the Hilton.

Staff were professional and extremely helpful. Both at reception and the restaurants. The cleaners unfortunately spoke Portuguese, so put my requests in at the front desk. Excellent choice at breakfast. Buffet in the evenings also had a great choice. As soon as food ran out, it was quickly replaced, both breakfast and dinner. On 2 occasions, the lifts stopped working, but was quickly fixed. Great location, 3 mins to the beach and 15 mins walk into town. Decaf coffee in rooms, but ask and regular coffee is provided. Lovely hotel, slept very well. Had a really relaxing holiday. Would stay again at the Hilton.

The location for enjoying the beach was perfect! There is a lovely long clean beach with lounge chairs and shade for guests. Nice dining options. We stayed primarily at the resort due to travel timing but the nearby town was cute.

The location for enjoying the beach was perfect! There is a lovely long clean beach with lounge chairs and shade for guests. Nice dining options. We stayed primarily at the resort due to travel timing but the nearby town was cute.

HOTEL IS NOT A TRUE 5 STARS.ROOM OK BUT BELOW EXPECTATIONS.STAFF IS AVERAGELY NOT SO KIND WITH THE GREAT EXCEPTIONS OF KLEBER OF THE RECEPTION THE BARMAN ALADINO AND CARLOS AND MARIA GRAÇA FROM THE HOUSEKEEPER. BREKFAST IS REALLY AVERAGE AND NOT ACCORDINGLY TO A 5 STARS. WE CAN EVEN UNDERSTAND THE INTENTION OF DIFFERENTIATE THE HOTEL FROM OTHER ALL INCLUDED HOTELS IN THE ISLAND BUT THERE IS NOT EVEN DECENT BAR WHERE TO ENJOY A LITTLE. THE ONLY BAR IN THE HOTEL CLOSE AT 22:00. GOOD TO REST BUT... THE BEST OF THE HOTEL IS THE LOCATION BUT IN OUR OPINION DON'T WORTHY THE MONEY VALUE

HOTEL IS NOT A TRUE 5 STARS.ROOM OK BUT BELOW EXPECTATIONS.STAFF IS AVERAGELY NOT SO KIND WITH THE GREAT EXCEPTIONS OF KLEBER OF THE RECEPTION THE BARMAN ALADINO AND CARLOS AND MARIA GRAÇA FROM THE HOUSEKEEPER. BREKFAST IS REALLY AVERAGE AND NOT ACCORDINGLY TO A 5 STARS. WE CAN EVEN UNDERSTAND THE INTENTION OF DIFFERENTIATE THE HOTEL FROM OTHER ALL INCLUDED HOTELS IN THE ISLAND BUT THERE IS NOT EVEN DECENT BAR WHERE TO ENJOY A LITTLE. THE ONLY BAR IN THE HOTEL CLOSE AT 22:00. GOOD TO REST BUT... THE BEST OF THE HOTEL IS THE LOCATION BUT IN OUR OPINION DON'T WORTHY THE MONEY VALUE

Amazing resort 10/10

Amazing resort 10/10

Hotel,very clean,great gardens,fabulous large room,comfortable bed,great bathroom, but the air conditioning turns off every time you open (not leave it open)just open the balcony door,so if you sit on balcony when you return to the room area it’s hot!!I understand the air conditioning going off it the door left open for a period of time,but not instantly! Also we missed dressing gowns and slippers I think for priced we paid they should be included!we realised on last they where available at request,maybe the hotel should offer ?maybe a note in the room? Also balcony was very small versus the size of room and our view was mainly trees and a peek of sea view..and the bar was under our balcony which made it not that private and a bit noisy. Reception staff very good,breakfast was amazing,lovely staff at breakfast,great coffee ,everything you could ever what available for breakfast. The staff at pool good,but think sunbed service would add to experience and surely you would increase sales? The staff at bounty bar during the day I found them uninterested and had a long wait,each time we went there,I think this area could do with a tidy up and maybe some new furniture on the beach.. In the evening we visited twice,the service was great,but both times I had to return my food Luke warm,bland very disappointing. The pool.sunbed,towels,beach area, all really good,though some of the wooden items around umbrella are looking untidy. Overall would revisit and recommend hotel.

Hotel,very clean,great gardens,fabulous large room,comfortable bed,great bathroom, but the air conditioning turns off every time you open (not leave it open)just open the balcony door,so if you sit on balcony when you return to the room area it’s hot!!I understand the air conditioning going off it the door left open for a period of time,but not instantly! Also we missed dressing gowns and slippers I think for priced we paid they should be included!we realised on last they where available at request,maybe the hotel should offer ?maybe a note in the room? Also balcony was very small versus the size of room and our view was mainly trees and a peek of sea view..and the bar was under our balcony which made it not that private and a bit noisy. Reception staff very good,breakfast was amazing,lovely staff at breakfast,great coffee ,everything you could ever what available for breakfast. The staff at pool good,but think sunbed service would add to experience and surely you would increase sales? The staff at bounty bar during the day I found them uninterested and had a long wait,each time we went there,I think this area could do with a tidy up and maybe some new furniture on the beach.. In the evening we visited twice,the service was great,but both times I had to return my food Luke warm,bland very disappointing. The pool.sunbed,towels,beach area, all really good,though some of the wooden items around umbrella are looking untidy. Overall would revisit and recommend hotel.

I specifically booked a seaview room but got downgraded to a partial seaview room where it was more a view over the pool. I feel I was cheated since I had paid more for a sea view

I specifically booked a seaview room but got downgraded to a partial seaview room where it was more a view over the pool. I feel I was cheated since I had paid more for a sea view

Really like everything about it

Really like everything about it

Excellent

Excellent

The staff from the front desk to housekeeping were wonderful. Room was comfortable and the bathroom was spacious. Lots of sun lounges around the large pool. It was an easy walk to the main tourist and dining area in Santa Maria

The staff from the front desk to housekeeping were wonderful. Room was comfortable and the bathroom was spacious. Lots of sun lounges around the large pool. It was an easy walk to the main tourist and dining area in Santa Maria

This was an amazing stay! I would recommend this hotel without reservation! This is largely because of the amazing staff, from the front desk staff, the spa staff (I had an awesome massage and body treatment), to the waitstaff and the xleaning staff! I truly hope the hotel takes care of its employees, because they deserve it! The staff took care of every need with a smile, which is not easy given the difficult jobs they hold!

This was an amazing stay! I would recommend this hotel without reservation! This is largely because of the amazing staff, from the front desk staff, the spa staff (I had an awesome massage and body treatment), to the waitstaff and the xleaning staff! I truly hope the hotel takes care of its employees, because they deserve it! The staff took care of every need with a smile, which is not easy given the difficult jobs they hold!

Beautiful property, friendly staff

Beautiful property, friendly staff

Superb hotel with amazing facilities and friendly staff. Great for families with the hotel very accommodating. Would recommend!

Superb hotel with amazing facilities and friendly staff. Great for families with the hotel very accommodating. Would recommend!

Great site, clean and Nice rooms. Great pool and beach! The restaurants and bars were good though not great. There were some misunderstandings during check in and troughiut the stay that brings the rating down a notch. The Hotel needs a more coherent service policy and communication. But all inn all I do still recommend the Hotel😊

Great site, clean and Nice rooms. Great pool and beach! The restaurants and bars were good though not great. There were some misunderstandings during check in and troughiut the stay that brings the rating down a notch. The Hotel needs a more coherent service policy and communication. But all inn all I do still recommend the Hotel😊

Modern, well maintained and well equipped; friendly staff; everything you need. Walk to town restaurants about 1km

Modern, well maintained and well equipped; friendly staff; everything you need. Walk to town restaurants about 1km

Staff was friendly, service was prompt. properly was clean and modern

Staff was friendly, service was prompt. properly was clean and modern