I was very impressed. The room was really clean and comfortable, especially for the price. I would 100% stay here again!

I was very impressed. The room was really clean and comfortable, especially for the price. I would 100% stay here again!

Quality Stay

Quality Stay

I wasn’t going to write a review but since the hotel refused to refund me which I thought would be a no brainer refund approval, here we are. My significant other being from a family who owns a pest control business we always check for bedbugs. Unfortunately, sure enough we found bedbugs on the mattress. This was a bummer because I was hoping to extend our vacation by 1 night and not have to drive the rest of the way home after driving 6 hours already but after seeing bedbugs we get the creepy crawling feeling and understandable we didn’t feel comfortable staying at the hotel and decided to drive on home. Since I booked through hotels.com the hotel attendant told me I would have to request the refund through hotels.com and then hotels.com would reach out to the hotel for a refund. Once I did as told and reached out to hotels.com, I was advised the hotel manager would not approve my refund. So yay me (sarcasm) I paid $172 to get a hotel room with bedbugs. I understand anyone could bring bedbugs in and it’s not entirely the hotel’s fault because other parts of the room did look very nice and clean but the way they handle this situation by not approving a refund is a ridiculous way to conduct business. & just an fyi when we were telling the hotel clerk about the bedbugs we saw we were very kind to the hotel staff and not hateful at all about the situation. I am astonished that a hotel can refuse to give me my money back for a room that we couldn’t even sleep in. Disappointed!

I wasn’t going to write a review but since the hotel refused to refund me which I thought would be a no brainer refund approval, here we are. My significant other being from a family who owns a pest control business we always check for bedbugs. Unfortunately, sure enough we found bedbugs on the mattress. This was a bummer because I was hoping to extend our vacation by 1 night and not have to drive the rest of the way home after driving 6 hours already but after seeing bedbugs we get the creepy crawling feeling and understandable we didn’t feel comfortable staying at the hotel and decided to drive on home. Since I booked through hotels.com the hotel attendant told me I would have to request the refund through hotels.com and then hotels.com would reach out to the hotel for a refund. Once I did as told and reached out to hotels.com, I was advised the hotel manager would not approve my refund. So yay me (sarcasm) I paid $172 to get a hotel room with bedbugs. I understand anyone could bring bedbugs in and it’s not entirely the hotel’s fault because other parts of the room did look very nice and clean but the way they handle this situation by not approving a refund is a ridiculous way to conduct business. & just an fyi when we were telling the hotel clerk about the bedbugs we saw we were very kind to the hotel staff and not hateful at all about the situation. I am astonished that a hotel can refuse to give me my money back for a room that we couldn’t even sleep in. Disappointed!

Great property and the employees were great

Great property and the employees were great