Fantastic experience and stay from start to finish. Naima was the most helpful and sweetest front desk employee! She attended to our every need and was insistent on making sure we were comfortable and happy. The hotel was clean, beautiful and tucked away in the wooded area of Northlake Parkway with easy access to the highway where we were able to get where we wanted to go easily and quickly. Hotel was very quiet and clean - we loved it!

It ws exactly what we needed, where we needed. We will go back.

The hotel staff were very friendly, and the hotel room was very clean. One thing that I would like this hotel to automatically do is to leave two sets of towels in the bathroom, especially when you know that two people will be staying in the room. I had to request additional towels each of the two days/nights that I stayed.

Great property. Great location.

We enjoyed our stay very much at Tru. Friendly staff and clean hotel. Will definitely stay again

We enjoyed our stay very much at Tru. Friendly staff and clean hotel. Will definitely stay again

Hotel was basic but nice and the price was reasonable. Breakfast was good

Hotel was basic but nice and the price was reasonable. Breakfast was good

This hotel was very clean and the staff was friendly. There’s also a nice outdoor patio if you want to sit and relax.

This hotel was very clean and the staff was friendly. There’s also a nice outdoor patio if you want to sit and relax.

If they were just as we expected, the clean room and good service.

If they were just as we expected, the clean room and good service.

Great clean nice pool table

Great clean nice pool table

good quiet location.

good quiet location.

Upon arrival .. there was no one at the counter/front desk. Waited for nearly 10 minutes.. then googled the hotels phone number and called. Someone finally appeared.. checked in.. went to the room, and it had not been cleaned!!.. bed appeared as if someone had slept in it..the bathroom was .. far less then clean. Immediately went back to the front desk and asked for a refund.. as there was no way I trusted the establishment thereafter..

Upon arrival .. there was no one at the counter/front desk. Waited for nearly 10 minutes.. then googled the hotels phone number and called. Someone finally appeared.. checked in.. went to the room, and it had not been cleaned!!.. bed appeared as if someone had slept in it..the bathroom was .. far less then clean. Immediately went back to the front desk and asked for a refund.. as there was no way I trusted the establishment thereafter..

My room is clean

My room is clean

DO NOT BOOK THIS HOTEL! Staff not worthy of the Tru standard we saw elsewhere! Hotel attendant allowed marijuna smoking and extremely loud music at 11 PM on 3rd floor without intervening. As a consequence they moved us to a different floor in King room instead of 2-queen for the first night but assured us that for the next 2 nights on our reservation they would move us back to what we had booked and paid for. It was only a matter of waiting for the cleaning crew to release our room. When we checked back in the next evening the information had not been noted anywhere in their system, the new attendant tried to put us back in a King room, claiming no 2-queen room was available to us. When we insisted, Thomas claimed they had no obligation to provide specifically what we had booked but could put us on a waitlist in case another 2-queen bedroom reservation fell through. When we demanded they give us the room we had booked he unilaterally canceled the rest of our reservation and told us to leave. So they were not willing to apply the policy to others that they were applying to us. We had no choice but to book the rest of our trip with a competing local hotel. Hotel employees broke Hilton company policy as well as Georgia State laws by allowing cannabis use. We could have called the cops but decided to relax by the pool of the other hotel instead of spending our evening reporting them. Our advice is to take your business elsewhere if you don't want to risk facing what we did

DO NOT BOOK THIS HOTEL! Staff not worthy of the Tru standard we saw elsewhere! Hotel attendant allowed marijuna smoking and extremely loud music at 11 PM on 3rd floor without intervening. As a consequence they moved us to a different floor in King room instead of 2-queen for the first night but assured us that for the next 2 nights on our reservation they would move us back to what we had booked and paid for. It was only a matter of waiting for the cleaning crew to release our room. When we checked back in the next evening the information had not been noted anywhere in their system, the new attendant tried to put us back in a King room, claiming no 2-queen room was available to us. When we insisted, Thomas claimed they had no obligation to provide specifically what we had booked but could put us on a waitlist in case another 2-queen bedroom reservation fell through. When we demanded they give us the room we had booked he unilaterally canceled the rest of our reservation and told us to leave. So they were not willing to apply the policy to others that they were applying to us. We had no choice but to book the rest of our trip with a competing local hotel. Hotel employees broke Hilton company policy as well as Georgia State laws by allowing cannabis use. We could have called the cops but decided to relax by the pool of the other hotel instead of spending our evening reporting them. Our advice is to take your business elsewhere if you don't want to risk facing what we did

Very nice it up today please!

Very nice it up today please!

Great

Great

We check in and the room had dead rouches . then we have a terrible noise all night coming from the pipes . we requested a change of room they did not have any and we could not cancel and leave because they will charge us anyway . Next day same thig and even thought we asked for the room to be maid , no even one of the days was done , no one came from housekeeping to clean the room. One of my sport jackets was stolen from the room or simply disappear ... we asked to please chaneg our room and only on the last day the room was changed . Horrible experience, under staffed hotel . people at the front desk did the best they could I want my money back

We check in and the room had dead rouches . then we have a terrible noise all night coming from the pipes . we requested a change of room they did not have any and we could not cancel and leave because they will charge us anyway . Next day same thig and even thought we asked for the room to be maid , no even one of the days was done , no one came from housekeeping to clean the room. One of my sport jackets was stolen from the room or simply disappear ... we asked to please chaneg our room and only on the last day the room was changed . Horrible experience, under staffed hotel . people at the front desk did the best they could I want my money back

First time staying at a Tru by Hilton. And let me tell you how impressed I was. Very clean & comfy, the fitness room was great. Breakfast every morning & coffee all day, if that's your thing. EVERYBODY that worked there was AMAZING ! And I'm disabled & in a wheelchair(ugh). There's NO CARPET in the rooms. Just that makes it so much easier for me. Cleaner than carpet, cuz that kinda always freaked me out anout hotels, even before I was disabled. Cleaner too. I can't say enough good things about it! Thank you sooo much Tru by Hilton Atlanta!!!!❤️🤗

First time staying at a Tru by Hilton. And let me tell you how impressed I was. Very clean & comfy, the fitness room was great. Breakfast every morning & coffee all day, if that's your thing. EVERYBODY that worked there was AMAZING ! And I'm disabled & in a wheelchair(ugh). There's NO CARPET in the rooms. Just that makes it so much easier for me. Cleaner than carpet, cuz that kinda always freaked me out anout hotels, even before I was disabled. Cleaner too. I can't say enough good things about it! Thank you sooo much Tru by Hilton Atlanta!!!!❤️🤗

MY CAR WAS STOLEN. There is no security in the parking lot. They don’t take your vehicle info at check in because they don’t patrol the lot at all. Then when I asked for some sort of credit or refund for the ONE NIGHT I stayed- they refused. The actual hotel is nice enough- but the security is non existent.

MY CAR WAS STOLEN. There is no security in the parking lot. They don’t take your vehicle info at check in because they don’t patrol the lot at all. Then when I asked for some sort of credit or refund for the ONE NIGHT I stayed- they refused. The actual hotel is nice enough- but the security is non existent.