Pestana Promenade Ocean Resort Hotel
Hotel in Funchal
2 guests · 1 bedroom · 1 bath
Reasons to book
Guests love it hereGuests give this property a top rating
Includes essentialsGarden, Pool, Air conditioner and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Eco-certified hotel with 2 restaurants and a fitness center
2 restaurants, an indoor pool, and an outdoor pool are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Pestana Promenade Ocean Resort Hotel offers 110 accommodations with minibars and safes. Rooms open to balconies. LCD televisions come with cable channels. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.
An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.
2 restaurants, an indoor pool, and an outdoor pool are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Pestana Promenade Ocean Resort Hotel offers 110 accommodations with minibars and safes. Rooms open to balconies. LCD televisions come with cable channels. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Air conditioner
Internet / Wifi
Laundry
Balcony or Patio
Hot tub or spa
TV
Gym or Fitness Center
Garden
Map of Funchal
Available Rooms
Classic Twin Room, Sea View
Beds not specified • 194 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Classic Twin Room, Partial Sea View (Side View)
Beds not specified • 237 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Superior Twin Room, Sea View
Beds not specified • 248 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Twin Room (Promenade)
Beds not specified • 194 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Classic Twin Room, Pool View
Beds not specified • 194 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
$$$$
Ratings and reviews
2.5 / 5.0
The staff in the breakfast/dinning were absolutly fantastic. So nice, friendly and polite and did their best for me. Tip them generously when you stay there!!!
2.5 / 5.0
The staff in the breakfast/dinning were absolutly fantastic. So nice, friendly and polite and did their best for me. Tip them generously when you stay there!!!
2.0 / 5.0
The common areas of the hotel were lovely .
Lush grounds and fantastic amenities .
The rooms need a refresh as they are dated .
Pricey property when compared to another hotel our friends stayed at up the street .
Breakfast assortment was plentiful with something for everyone .
2.0 / 5.0
The common areas of the hotel were lovely .
Lush grounds and fantastic amenities .
The rooms need a refresh as they are dated .
Pricey property when compared to another hotel our friends stayed at up the street .
Breakfast assortment was plentiful with something for everyone .
1.5 / 5.0
This is far from a 4 star hotel. Breakfast is average. Housekeeping pretty average when an iron was requested they never brought it and one day didn’t leave towels after taking the dirty ones. The main issue is our room had a strong smell of sewage. There is another review of this hotel from May discussing the horrible smells on the same floor and this clearly was not addressed. The bed is like a hostel cot. The pool while heated is still too cold. The jacuzzi is not hot at all I wouldn’t even consider it lukewarm. The sauna and Turkish bath have strange hours (closed from around noon til 430). The room is run down. I would not recommend staying here.
1.5 / 5.0
This is far from a 4 star hotel. Breakfast is average. Housekeeping pretty average when an iron was requested they never brought it and one day didn’t leave towels after taking the dirty ones. The main issue is our room had a strong smell of sewage. There is another review of this hotel from May discussing the horrible smells on the same floor and this clearly was not addressed. The bed is like a hostel cot. The pool while heated is still too cold. The jacuzzi is not hot at all I wouldn’t even consider it lukewarm. The sauna and Turkish bath have strange hours (closed from around noon til 430). The room is run down. I would not recommend staying here.
3.0 / 5.0
It needs refurbishing, very dated
4.0 / 5.0
I enjoyed the food the breakfast and the service was outstanding ,the daily hostess who could speak 4 languages was brilliant .We had a cleaning woman on the 6th floor who was also outstanding .My one disappointment was do wish I had a gym (some sort of cardiovascular machine i could have exercised on ) Both the broken gym equip and pico de Airo ,a dream we thought we would have experienced but due to road damage from fires we did not get to experience it. All things considered a Beautiful place to visit 👍
3.0 / 5.0
Solid 3 star hotel that could easily be a 4 star if cleanliness, staff and service improved. Similar to some other reviews- stained or lightly damaged walls, stained pull down curtain for the shower, hard water scale and build up accumulated on bathroom glass. The rooms don't really get made up and empty/used glasses accumulated throughout the week. Some staff were helpful, but overall not so much. I reported issues with the WiFi not working on Tuesday - was told this would be brought to the manager's attention. On Thursday, still no WiFi - at the pool, in my room, the balcony, etc. The person at the front desk first acknowledged a problem but then told me I was incorrect when it "worked" on his phone and not mine. Again on Friday when I started to worry I could not get in touch with home or check in for my flight, the front desk told me the WiFi just went down that day and would be fixed. When I inquired about an accommodation of some sort for the inconvenience I was told nothing could be done? Disappointing overall and would never want someone else to feel as dismissed as I was meant to feel. Oh, and when I booked my taxi for a set rate - I was told the rate was different the morning of my checkout. Thank you to the one person who tried to be helpful and held the original rate. Also, pass on the spa. I reserved a head and shoulders relaxation massage - shoulders good, but swirling around my hair in circles is not what I paid for?
3.0 / 5.0
Solid 3 star hotel that could easily be a 4 star if cleanliness, staff and service improved. Similar to some other reviews- stained or lightly damaged walls, stained pull down curtain for the shower, hard water scale and build up accumulated on bathroom glass. The rooms don't really get made up and empty/used glasses accumulated throughout the week. Some staff were helpful, but overall not so much. I reported issues with the WiFi not working on Tuesday - was told this would be brought to the manager's attention. On Thursday, still no WiFi - at the pool, in my room, the balcony, etc. The person at the front desk first acknowledged a problem but then told me I was incorrect when it "worked" on his phone and not mine. Again on Friday when I started to worry I could not get in touch with home or check in for my flight, the front desk told me the WiFi just went down that day and would be fixed. When I inquired about an accommodation of some sort for the inconvenience I was told nothing could be done? Disappointing overall and would never want someone else to feel as dismissed as I was meant to feel. Oh, and when I booked my taxi for a set rate - I was told the rate was different the morning of my checkout. Thank you to the one person who tried to be helpful and held the original rate. Also, pass on the spa. I reserved a head and shoulders relaxation massage - shoulders good, but swirling around my hair in circles is not what I paid for?
5.0 / 5.0
Outstanding staff - very friendly and helpful. Great facilities, good food choices, very clean and comfortable.
5.0 / 5.0
Outstanding staff - very friendly and helpful. Great facilities, good food choices, very clean and comfortable.
2.0 / 5.0
Sun beds became difficult at times!
2.0 / 5.0
Sun beds became difficult at times!
2.0 / 5.0
Views from balcony, location and check in staff were great. Hotel was very clean but a little tired and very dark and stale in the hallways. Bed was saggy. Breakfast buffet was extensive in choices and decent in quality. Staff there really friendly too.
2.0 / 5.0
Views from balcony, location and check in staff were great. Hotel was very clean but a little tired and very dark and stale in the hallways. Bed was saggy. Breakfast buffet was extensive in choices and decent in quality. Staff there really friendly too.
2.0 / 5.0
The stay at Pestana Promenade was extremely unpleasant. The room 1027 had a mildew or mold smell mixed with terrible body odor which gave me a headache and was unbearable. I later encountered the body odor smell on a plane during a flight from Funchal to Ponta Delgado. The shower door was insufficient leading to inevitable flooding of the bathroom which may have contributed to mold and mildew forming under the sink on the wall. The curtains and box spring were stain ridden. I saw two roaches in the hallway outside of my room walking back from eating breakfast. Wall paper was peeling and the carpet in the hallway was stained. No employee was stationed at the desk in front of the spa for the duration. I used $111.37 in one key points which was basically a waste. The full price of booking $240 did not reflect the overall decor of the establishment. I feel entitled to a partial if not full refund. There are pictures and video to back these claims.
2.0 / 5.0
The stay at Pestana Promenade was extremely unpleasant. The room 1027 had a mildew or mold smell mixed with terrible body odor which gave me a headache and was unbearable. I later encountered the body odor smell on a plane during a flight from Funchal to Ponta Delgado. The shower door was insufficient leading to inevitable flooding of the bathroom which may have contributed to mold and mildew forming under the sink on the wall. The curtains and box spring were stain ridden. I saw two roaches in the hallway outside of my room walking back from eating breakfast. Wall paper was peeling and the carpet in the hallway was stained. No employee was stationed at the desk in front of the spa for the duration. I used $111.37 in one key points which was basically a waste. The full price of booking $240 did not reflect the overall decor of the establishment. I feel entitled to a partial if not full refund. There are pictures and video to back these claims.
5.0 / 5.0
Lots of positives - spacious room with comfy bed, very friendly efficient staff, great breakfast choice and lovely gardens and pool area. conveniently located for local transport and many restaurants.
5.0 / 5.0
Lots of positives - spacious room with comfy bed, very friendly efficient staff, great breakfast choice and lovely gardens and pool area. conveniently located for local transport and many restaurants.
4.0 / 5.0
Me Rodgrigues was so helping in arranging our transportation from the airport.
The location was great. Right on the bus line. Breakfast was great and staff was very friendly. Pool was lovely. We would definitely book again with this hotel.
4.0 / 5.0
Me Rodgrigues was so helping in arranging our transportation from the airport.
The location was great. Right on the bus line. Breakfast was great and staff was very friendly. Pool was lovely. We would definitely book again with this hotel.
5.0 / 5.0
We had an absolutely perfect stay at Pestana Promenade! The rooms are lovely and spacious. The only thing that bugged me was the big arch blocking our view of the sea partially. A few rooms have this problem. The staff are amazing, especially the cleaning ladies who do a wonderful job and are very kind. Amazing staff in the restaurant as well! Thank you Pestana, we will be returning for sure!😀
5.0 / 5.0
We had an absolutely perfect stay at Pestana Promenade! The rooms are lovely and spacious. The only thing that bugged me was the big arch blocking our view of the sea partially. A few rooms have this problem. The staff are amazing, especially the cleaning ladies who do a wonderful job and are very kind. Amazing staff in the restaurant as well! Thank you Pestana, we will be returning for sure!😀
5.0 / 5.0
This was our second stay at the hotel and it didn’t disappoint. Every member of staff, no matter what their role, were exceptional. They were professional, yet friendly, and always able to help. They went out of their way to ensure my parents were happy with their vegetarian needs, and spent much time helping us choose our tours. The Island tours are a fantastic way to see everything, or you can get a bus outside the hotel into Funchal then to whenever you need. We found the taxis were reasonably priced too.
The hotel outdoor and indoor pools were great, as well as the spa services. All set in beautiful grounds with easy access to the promenade.
Breakfast had ample variety with so many bread choices, pastries, an omlette station, fresh fruit, ham, cheses etc.
Some nights had fun entertainment with Madeiran dancers and BBQ, good Singers and a quality Karaoke night.
The bartenders were happy to make you any cocktail if they had the ingredients, in addition to their extensive list.
Our room had a huge super king bed and awesome seaview from our 6th floor balcony.
Once again, what made the two weeks were the wonderful staff. It was great to see the Hotel Manager helping the staff and he was always friendly. We particularly want to thank Salomé & Flipe (our favourites), Lina, Tito and Rui in Reception; Fatima, Ana, Tania, Ivone, Claudia and Andrew in the restaurant. Them and others really made time to speak with us and help us have the best time. Thank you again.
5.0 / 5.0
This was our second stay at the hotel and it didn’t disappoint. Every member of staff, no matter what their role, were exceptional. They were professional, yet friendly, and always able to help. They went out of their way to ensure my parents were happy with their vegetarian needs, and spent much time helping us choose our tours. The Island tours are a fantastic way to see everything, or you can get a bus outside the hotel into Funchal then to whenever you need. We found the taxis were reasonably priced too.
The hotel outdoor and indoor pools were great, as well as the spa services. All set in beautiful grounds with easy access to the promenade.
Breakfast had ample variety with so many bread choices, pastries, an omlette station, fresh fruit, ham, cheses etc.
Some nights had fun entertainment with Madeiran dancers and BBQ, good Singers and a quality Karaoke night.
The bartenders were happy to make you any cocktail if they had the ingredients, in addition to their extensive list.
Our room had a huge super king bed and awesome seaview from our 6th floor balcony.
Once again, what made the two weeks were the wonderful staff. It was great to see the Hotel Manager helping the staff and he was always friendly. We particularly want to thank Salomé & Flipe (our favourites), Lina, Tito and Rui in Reception; Fatima, Ana, Tania, Ivone, Claudia and Andrew in the restaurant. Them and others really made time to speak with us and help us have the best time. Thank you again.
5.0 / 5.0
Beautiful property in a beautiful location
5.0 / 5.0
Beautiful property in a beautiful location
2.0 / 5.0
The dining options were a disappointment. After our first buffet dinner was poorly done we chose to only eat our prepaid breakfast onsight. Internet in the room was extremely unreliable and my husband had to go to the business center to use his laptop. The bed was very hard and uncomfortable. On the positive side, the staff were pleasant. While outdated, the rooms were clean.
2.0 / 5.0
The dining options were a disappointment. After our first buffet dinner was poorly done we chose to only eat our prepaid breakfast onsight. Internet in the room was extremely unreliable and my husband had to go to the business center to use his laptop. The bed was very hard and uncomfortable. On the positive side, the staff were pleasant. While outdated, the rooms were clean.
2.0 / 5.0
Be careful while booking this property. The property does not offer double/Queen beds as advertised on some booking sites. Property has nice views with a good pool. Location is a bit far to the center if you're expecting to walk. Rooms are spacious but seem a bit outdated and beds are not comfortable. Amenities closing hours are quite early. Hotel seems to be likened by much older age group. You would expect better service for the price you pay.
Property has lots of potential but seems owners don't want to invest in it. I do not recommend this place.
2.0 / 5.0
Be careful while booking this property. The property does not offer double/Queen beds as advertised on some booking sites. Property has nice views with a good pool. Location is a bit far to the center if you're expecting to walk. Rooms are spacious but seem a bit outdated and beds are not comfortable. Amenities closing hours are quite early. Hotel seems to be likened by much older age group. You would expect better service for the price you pay.
Property has lots of potential but seems owners don't want to invest in it. I do not recommend this place.
2.5 / 5.0
Excellent trip. Stayed 4 days andvreally enjoyed. Madeira is beautiful and the Pestana is a great base fir exploring or relaxing. Excellent rooms with sea views and dining options great
2.5 / 5.0
Excellent trip. Stayed 4 days andvreally enjoyed. Madeira is beautiful and the Pestana is a great base fir exploring or relaxing. Excellent rooms with sea views and dining options great
5.0 / 5.0
We were only at the property for one evening due to a flight cancellation.
The property was nice, the staff friendly, and the location was great.
5.0 / 5.0
We were only at the property for one evening due to a flight cancellation.
The property was nice, the staff friendly, and the location was great.
5.0 / 5.0
Staff are amazing at this place. So helpful, so caring, honestly I was so happy staying here. It is a little worn in places and the double bed was two singles smushed together, but I enjoyed myself and had fun. I would come again.
5.0 / 5.0
Staff are amazing at this place. So helpful, so caring, honestly I was so happy staying here. It is a little worn in places and the double bed was two singles smushed together, but I enjoyed myself and had fun. I would come again.
4.0 / 5.0
Good hotel but staff is not helpful and friendly. Especially the cleaning staff who does your room. Hey
4.0 / 5.0
Good hotel but staff is not helpful and friendly. Especially the cleaning staff who does your room. Hey
FAQs
How much does this hotel cost compared to others in Funchal?
The average price for a rental in Funchal is $119 per night. This rental is $110 above the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Pestana Promenade Ocean Resort Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Pestana Promenade Ocean Resort Hotel. Enjoy the water!
Is Pestana Promenade Ocean Resort Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Pestana Promenade Ocean Resort Hotel?
We found 9 amenities for this rental. This includes pool, air conditioner, internet / wifi, laundry, and balcony or patio.
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