The decor of the hotel in general is unique. The food was fresh and tasty. Staff at the reception counter was very attentive

The decor of the hotel in general is unique. The food was fresh and tasty. Staff at the reception counter was very attentive

It is a 60s70s art decor building which would’ve been great during its time, however it is now tired and rundown. The most disappointing aspect was that it was filthy which should’ve been easily rectified but no one seemed to care. The room was dirty, hotel was dirty. I asked for it to be cleaned again and the housekeeper just ran a dry cloth round the room. The inside of the fridge was black with dirt, I ran a tissue through it and it was black. I got a wet tissue and wiped the top of the drawers, the tissue was brown with dirt. Lady at reception just went ‘oh it’s the wind’ - what, inside the fridge? The plastic coffee maker was filthy- I had to clean the dirt around the button, didn’t even bother looking inside. I cleaned the fridge in the end. Curtain was also mouldy and the room had a slight musty smell. We stayed in one of the terrace rooms downstairs. The external areas looked like they hadn’t been swept or tidied for years, wouldn’t recommend the pool, it was murky and dirty and so was the surrounding area - most likely a health hazard. The air con packed up whilst we were there and the safe never worked! There are a lot of stairs at the hotel aswell. There is not much in xalapa in itself and is also not as clean as the rest of Mexico. I am not sure why or how this hotel got such a good rating in the past. I touched the tiles in the bathroom and it was just dust. Shower power was pathetic too. Bed linen on top looked unwashed and the bin had rubbish in it.

It is a 60s70s art decor building which would’ve been great during its time, however it is now tired and rundown. The most disappointing aspect was that it was filthy which should’ve been easily rectified but no one seemed to care. The room was dirty, hotel was dirty. I asked for it to be cleaned again and the housekeeper just ran a dry cloth round the room. The inside of the fridge was black with dirt, I ran a tissue through it and it was black. I got a wet tissue and wiped the top of the drawers, the tissue was brown with dirt. Lady at reception just went ‘oh it’s the wind’ - what, inside the fridge? The plastic coffee maker was filthy- I had to clean the dirt around the button, didn’t even bother looking inside. I cleaned the fridge in the end. Curtain was also mouldy and the room had a slight musty smell. We stayed in one of the terrace rooms downstairs. The external areas looked like they hadn’t been swept or tidied for years, wouldn’t recommend the pool, it was murky and dirty and so was the surrounding area - most likely a health hazard. The air con packed up whilst we were there and the safe never worked! There are a lot of stairs at the hotel aswell. There is not much in xalapa in itself and is also not as clean as the rest of Mexico. I am not sure why or how this hotel got such a good rating in the past. I touched the tiles in the bathroom and it was just dust. Shower power was pathetic too. Bed linen on top looked unwashed and the bin had rubbish in it.

I have booked to subcontractors and they absolutely loved it. Thanks

I have booked to subcontractors and they absolutely loved it. Thanks

Like the location and easy access however property needs upkeep Bathrooms aging heating not working

Like the location and easy access however property needs upkeep Bathrooms aging heating not working

I liked the hotel. It’s smaller then the pictures look like. The first room they gave us was literally underneath the restaurant, so you can hear everything. We asked to change rooms and the gave us a room which was much quieter. I think the price should be much cheaper then the rates the charge in my opinion. Overall it is a nice hotel but I will not stay there again.

I liked the hotel. It’s smaller then the pictures look like. The first room they gave us was literally underneath the restaurant, so you can hear everything. We asked to change rooms and the gave us a room which was much quieter. I think the price should be much cheaper then the rates the charge in my opinion. Overall it is a nice hotel but I will not stay there again.

The property is centrally located and gorgeous. The Administration is poor. You can expect good treatment from staff but not from the Administrator. We had a noise problem with the room we were staying. The Administrator made me regurgitate the entire problem that was already conveyed to her by hotel staff. She did not once apoligize for the inconvenience we had. She played games when it came to giving us a room transfer.

The property is centrally located and gorgeous. The Administration is poor. You can expect good treatment from staff but not from the Administrator. We had a noise problem with the room we were staying. The Administrator made me regurgitate the entire problem that was already conveyed to her by hotel staff. She did not once apoligize for the inconvenience we had. She played games when it came to giving us a room transfer.

Nice place, great food, good location. Rooms are ok.

Nice place, great food, good location. Rooms are ok.

ES UN HOTEL ANTIGUO QUE NECESITA MANTENIMIENTO

ES UN HOTEL ANTIGUO QUE NECESITA MANTENIMIENTO

The staff couldn't been better, they were very polite and pront on their service. Is a beautiful hotel, just the room itself needed some retouching. If I were to point something else is the lack of menu in the room and the lack of mentioning ingridients in the food that people might not eat (pork). I had to say this so they can improve in those little things to keep this boutique hotel a place to keep coming back when visiting Xalapa.

A small boutique hotel that has everything you need. Will definitely come back to this petit tropical atmosphere hotel.

A small boutique hotel that has everything you need. Will definitely come back to this petit tropical atmosphere hotel.

old and dirty sheets but food was great

old and dirty sheets but food was great

The staff was great! The rooms were clean and comfortable. It was a great stay

The staff was great! The rooms were clean and comfortable. It was a great stay

Overall the place was good; nice installation, beautiful room but the presure of the shower was quite poor and we never couldn't use the hidromassage. The restaurant & bar area are good enough and the hotel have a good cousine.

Overall the place was good; nice installation, beautiful room but the presure of the shower was quite poor and we never couldn't use the hidromassage. The restaurant & bar area are good enough and the hotel have a good cousine.

This was the best Mexican hotel we've stayed at out of more than 15 this past year. Great ambiance, very comfortable king bed, clean room, excellent staff and service, lovely outdoor bar seating, tasty breakfast, gigantic bathtub (#301)...everything was impeccable. We didn't fall in love with the city, but the hotel might draw us back. We felt like we got a truely awesome bargain.

This was the best Mexican hotel we've stayed at out of more than 15 this past year. Great ambiance, very comfortable king bed, clean room, excellent staff and service, lovely outdoor bar seating, tasty breakfast, gigantic bathtub (#301)...everything was impeccable. We didn't fall in love with the city, but the hotel might draw us back. We felt like we got a truely awesome bargain.

We had a relaxing and pleasant time. Everyone was friendly and helpful! Great terrace and ambiance. Good food too!

We had a relaxing and pleasant time. Everyone was friendly and helpful! Great terrace and ambiance. Good food too!

Charming boutique hotel - Staff were wonderful! Room 203 didn't have ac, had painted over mold problems, very stuffy - wouldn't have been an issue had there been a wall ac/heat unit like all the other rooms. Everything else about the hotel was great!

Charming boutique hotel - Staff were wonderful! Room 203 didn't have ac, had painted over mold problems, very stuffy - wouldn't have been an issue had there been a wall ac/heat unit like all the other rooms. Everything else about the hotel was great!

My boyfriend and I enjoyed a 4 night stay at the charming Colombe Hotel Boutique when traveling to Xalapa for a wedding. The hotel itself was clean and had a pleasantly unique design. Our room was small but accomodating and included a king size bed and balcony. Since our room was located very close to the reception area and maybe the kitchen (or so it seemed), it did get somewhat loud in the morning. The location of the hotel was great; it was far enough from the chaos of downtown Xalapa, but within walking distance of the hotel. The staff at the hotel were very quite helpful and very polite. Our room was thoroughly cleaned 2x a day; once in the morning and once in the evening. There was a complementary breakfast menu for each morning of our stay, however, should you ask for a dish or drink that is not on the "American Breakfast" menu, you will be charged. The American Breakfast menu included: Coffee OR Orange juice OR a cup of fruit AND Pancakes OR Huevos y frijoles con toast. There is a restaurant and bar in the hotel, but we chose to eat at local restaurants and vendors around Xalapa (which is a must! The food is amazing). There is a championship track and field located across the street that is open from the hours of 6am to 10pm, but no gym in the hotel. The pool looks like it's never been used so we stayed clear of it. Overall, we had a wonderful stay and would definitely stay at this hotel again should we ever visit Xalapa.