Very clean. Friendly and welcoming.

Very clean. Friendly and welcoming.

Absolutely loved the pool, the lobby, the balcony from our room! I found the room big with a hot shower, safe and 2 large beds, large TV. My husband would say the room needed a slight redo in paint, and a bit of cleaning (front door had hand prints, AC vent had chipped paint) etc and I can say I don't disagree. All in all the room was very comfortable. Staff were very friendly even to us NY'ers struggling to speak Portuguse. The pool staff, buffet staff, lobby staff were all so friendly. Only gripe for me was: the unavailability of quick sandwiches, salads, etc. Maybe being americans we are used to that... To pick up a quick lunch for the room to enjoy without the formality was almost impossible. You have to go through room service (which is great don't get me wrong, but for every day it's too formal), the buffet or the malta &/or pool service. Room service didn't work for us with the QR code so we had to keep going down to order. They have the room in this expansive resort, would be nice to just grab a drink, sandwich, coffee, or sandwich (for those traveling w/ kids) to go. The resort is about a 10 minute taxi ride at least from the main shopping, eating out area. So, although great that it's far away the convince of quick meals to go wasn't offered. And that is tough for families used to being able to grab a quick bit without room service. But a wonderful stay and lovely resort! We stayed for 8 days. From NY USA. Long flight to get here!!

Absolutely loved the pool, the lobby, the balcony from our room! I found the room big with a hot shower, safe and 2 large beds, large TV. My husband would say the room needed a slight redo in paint, and a bit of cleaning (front door had hand prints, AC vent had chipped paint) etc and I can say I don't disagree. All in all the room was very comfortable. Staff were very friendly even to us NY'ers struggling to speak Portuguse. The pool staff, buffet staff, lobby staff were all so friendly. Only gripe for me was: the unavailability of quick sandwiches, salads, etc. Maybe being americans we are used to that... To pick up a quick lunch for the room to enjoy without the formality was almost impossible. You have to go through room service (which is great don't get me wrong, but for every day it's too formal), the buffet or the malta &/or pool service. Room service didn't work for us with the QR code so we had to keep going down to order. They have the room in this expansive resort, would be nice to just grab a drink, sandwich, coffee, or sandwich (for those traveling w/ kids) to go. The resort is about a 10 minute taxi ride at least from the main shopping, eating out area. So, although great that it's far away the convince of quick meals to go wasn't offered. And that is tough for families used to being able to grab a quick bit without room service. But a wonderful stay and lovely resort! We stayed for 8 days. From NY USA. Long flight to get here!!

Very nice accommodations. Good, basic breakfast. Clean. The elevator key system malfunctioned three times during my stay.

Very nice accommodations. Good, basic breakfast. Clean. The elevator key system malfunctioned three times during my stay.

Love the ocean view rooms but hotel need upgrading. I don't think I'll be back to that hotel

Love the ocean view rooms but hotel need upgrading. I don't think I'll be back to that hotel

The stay was very good. We were upgraded to a larger suite with a balcony and water view which was very nice. The room itself was not properly cleaned when we arrived which was disappointing but to avoid further delays I did not communicate this to the front desk so I have to be transparent about that. We found open water bottles in the mini bar and candy wrappers under the bed as well as the toilet being dirty in the bathroom. Other than that the room was fine in terms of cleanliness. Another thing we did not like was that the sliding door to the balcony did not close properly. Even when locked there was a gap between the doors so if someone on the outside wanted to open the door they could easily slip something between the doors and unlatch the lock so every night we were tying the door latch with string so that it could not be slipped open. The hotel itself was very safe and we didn’t feel unsafe at any point, but you can never be too careful and we felt this was disappointing in terms of personal safety in the room. Other than that we had a wonderful stay. The pool was very clean and pleasant to use, the buffet breakfast and dinner were SO delicious and we always found something new to try every morning and night. The buffet area was kept incredibly clean with consistent supervision from staff. We also utilized the spa and had a pleasant and relaxing experience. Overall we were very satisfied with our stay despite the downsides I described.

The stay was very good. We were upgraded to a larger suite with a balcony and water view which was very nice. The room itself was not properly cleaned when we arrived which was disappointing but to avoid further delays I did not communicate this to the front desk so I have to be transparent about that. We found open water bottles in the mini bar and candy wrappers under the bed as well as the toilet being dirty in the bathroom. Other than that the room was fine in terms of cleanliness. Another thing we did not like was that the sliding door to the balcony did not close properly. Even when locked there was a gap between the doors so if someone on the outside wanted to open the door they could easily slip something between the doors and unlatch the lock so every night we were tying the door latch with string so that it could not be slipped open. The hotel itself was very safe and we didn’t feel unsafe at any point, but you can never be too careful and we felt this was disappointing in terms of personal safety in the room. Other than that we had a wonderful stay. The pool was very clean and pleasant to use, the buffet breakfast and dinner were SO delicious and we always found something new to try every morning and night. The buffet area was kept incredibly clean with consistent supervision from staff. We also utilized the spa and had a pleasant and relaxing experience. Overall we were very satisfied with our stay despite the downsides I described.

Hotel is very family friendly. Customer service was excellent from the moment you check in. Food had a variety of selections from Breakfast, Lunch, to Dinner. Hotel is beachfront and the views are spectacular.

Hotel is very family friendly. Customer service was excellent from the moment you check in. Food had a variety of selections from Breakfast, Lunch, to Dinner. Hotel is beachfront and the views are spectacular.

Beatiful location.

Beatiful location.

beautiful, tough to improve.

beautiful, tough to improve.

Expedia and this hotel would not provide a refund.

Nice hotel in Natal Via Costeira, quick check in, concierge service offered but they wanted to sell vacations club, which i did not accepted

Poor air conditioning inside the property and leaking sealing

Great experience

Biggest issue was with hotels.com! I arrived too find the reservation wasn't sent to the hotel. when they tried to call hotels.com they claimed no evidence of reservation even though I had proof. I registered manually.At checkout,I was given a bill despite the fact that I paid. Finally, after extensive discussion and with help from Brazilian family, hotels.com found reservation! This was sloppy by hotels.com and should never have happened. Also, hotels.com should tell customers that if you don't speak Portuguese, you have no ability to communicate as very few staff speak English! This info should be available info during bookings. You should do the research as the booking site! Having said that, the Wish is a beautiful hotel, has a very nice pool and beach, and the staff is extremely nice, polite and tries to be helpful. The breakfast buffet is great and provides a nice selection of the wonderful Brazilian fruit.

Biggest issue was with hotels.com! I arrived too find the reservation wasn't sent to the hotel. when they tried to call hotels.com they claimed no evidence of reservation even though I had proof. I registered manually.At checkout,I was given a bill despite the fact that I paid. Finally, after extensive discussion and with help from Brazilian family, hotels.com found reservation! This was sloppy by hotels.com and should never have happened. Also, hotels.com should tell customers that if you don't speak Portuguese, you have no ability to communicate as very few staff speak English! This info should be available info during bookings. You should do the research as the booking site! Having said that, the Wish is a beautiful hotel, has a very nice pool and beach, and the staff is extremely nice, polite and tries to be helpful. The breakfast buffet is great and provides a nice selection of the wonderful Brazilian fruit.

Excellent stay, friendly staff, nice room, nice view, excellent pool, superb beach, calm, safe and with life guard on duty. However, there is room for improvements, such as: not all breakfast items available on the last 60 to 90 minutes. No replacements, such as types of breads, juices, etc. Some servers are too eager to grab and take away without asking, plates, silverware etc while we are still eating. All this is easily resolved with a comprehensive meeting with staff members. Also, at the inside bar, not all menu item are available after the last 60 min of the opening hours, such as simple things: sandwiches and juices or deserts! The only real serious disappointment is the concierge staff that is very kind (letters, nice msg, smiles, etc) JUST until they find out that the extra packages they try to sell you, are not of your best interest or it doesn’t fit your traveling needs and profiles. After that, no more messages and other kindness gestures.

Excellent stay, friendly staff, nice room, nice view, excellent pool, superb beach, calm, safe and with life guard on duty. However, there is room for improvements, such as: not all breakfast items available on the last 60 to 90 minutes. No replacements, such as types of breads, juices, etc. Some servers are too eager to grab and take away without asking, plates, silverware etc while we are still eating. All this is easily resolved with a comprehensive meeting with staff members. Also, at the inside bar, not all menu item are available after the last 60 min of the opening hours, such as simple things: sandwiches and juices or deserts! The only real serious disappointment is the concierge staff that is very kind (letters, nice msg, smiles, etc) JUST until they find out that the extra packages they try to sell you, are not of your best interest or it doesn’t fit your traveling needs and profiles. After that, no more messages and other kindness gestures.

The service was perfect and the staff was very friendly. The room was so clean and very relaxing

The service was perfect and the staff was very friendly. The room was so clean and very relaxing