Embassy Suites by Hilton Columbia Greystone
Hotel in West Columbia, SC
4-Star Hotel
Reasons to book
Great for petsBring all your friends and family, even the furry ones
Includes essentialsPool, Pets allowed, Kitchen or Kitchenette and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Located 4.5 km from South Carolina State Museum, Embassy Suites by Hilton Columbia Greystone offers 4-star accommodation in Columbia and features a fitness centre, a restaurant and a bar. The property is around 4.
Amenities
Pool
Air conditioner
Pets allowed
Kitchen or Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
TV
Wheelchair accessible
Gym or Fitness Center
Family friendly
Map of West Columbia, SC
Available Rooms
King Corner Suite with City View - Non-Smoking
1 King • 462 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Two-Room King Suite - Non-Smoking
1 King • 452 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Suite with Two Double Beds - Non-Smoking
2 Double • 452 ft²
Sleeps 6
+
You'll be directed to Booking.com for availability & pricing
King Room - Mobility Access/Non-Smoking
1 King • 452 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Premium Suite
2 Double • 452 ft²
Sleeps 6
+
You'll be directed to Booking.com for availability & pricing
$$$$
Ratings and reviews
100% verified reviews1.0 / 10.0
The location convenient but the surroundings are very unappealing.
The hotel exterior is dingy. The hotel lobby lack direction. There were no complimentary water or coffee. The entire staff lack hospitality. The pool area was dirty and the water was very murky. No towels. The sitting areas were blocked off in the lobby. The office in the right had boxes sitting out. This hotel did not represent any Embassy I’ve stayed before. There was a church conference held there. Non-guest took up the parking. There were multiple police cars in the parking lot blocking off the last roll with an incident.
1.0 / 10.0
Nothing
Unsafe, dirty, ceiling was leaking from our ceiling. We were not on the top floor. People at the counter in front of us said toilet was overflowing. We had to go somewhere else and couldn’t get a refund.
10.0 / 10.0
Everything
N/A
2.0 / 10.0
The staff was nice.
The parking fee, furniture stains, charging for wifi, blown bulbs in the bathroom, exposed wires in the suite, the thermostat wouldn't cool the room, the deposit fee, hole in the wall in the bathroom, overcharging for drinks at the bar, the shower wouldn't turn off there was a constant drip ect...we were very unhappy with our stay.
1.0 / 10.0
There was nothing to like about this property.
My room was not ready until 3 hours after my arrival. There was a man at the entrance in a wheelchair that did not seem to work there but he was there when I checked in and out the next day. He was not a disturbance,but why was he there? Not very welcoming. The room was VERY dated and there were stains on just about every piece of furniture, not to mention there was a smell in the room that would not leave even after using lysol. I came to SC for a concert and contemplated leaving that night just so i would not have to sleep there, however I did not want to waste the credit I used to book the room. They gave me 2 meal vouchers I did not use I was not comfortable with eating anything from there.
4.0 / 10.0
It was ok, but very slim compared to most EMBASSY's that I have been to.
My room was not thoroughly cleaned, the thermostat did not work, no kids channels for free, Stale carpet, Dirty windows, customer reception only had 2 bottles, old dirty furniture, $10 for self parking, and the location is joined with what appears to be a drug motel, and strangers just in the parking lot (unsafe), charges do not fit the location, spray painted tubs and ceilings, and just tainting the HILTON name.
4.0 / 10.0
The people were lovely and the bed was comfortable.
The restaurant was closed even though we were there by 8:00 and it was supposed to be open until 10:30
4.0 / 10.0
The breakfast was tasty, however, many of the selections were slim to none during the last 30 minutes of service. Also, the majority of the tables were littered with dishes and we were unable to find seating.
I didn’t like the pool. The water mess not clean. The pool was very crowded, most of which were preteens and teenagers. They apparently had no parental supervision. They were screaming and yelling, and often using profanity. They were hitting people in the head with small pool balls. They were roughhousing; throwing each other into the pool; and they were jumping into the pool with no regard of the small children in the pool (including my 3 & 7 year old granddaughters). And, to top it off, the pool water was nasty. Given the above, we would have never gotten in but my grandchildren were intent on it.
The room we stayed in is in need of repairs and was not clean. Dirty spots on the carpet and furniture. A previous guest had apparently cut their nails I the room and the nail clippings had not been cleaned. Other guests were up all night running the hallways and being loud. I’m so disappointed as I thought that Hilton properties were supposed to be the cream of the crop. Do better! We will not be back!
2.0 / 10.0
Friends staff, good continental breakfast and snacks/drinks for adults and kids from 5:30-730
The room was disgusting!!! Unfortunately they were over booked so we couldn't even switch. I wanted to even wear socks while showering. Gross
9.0 / 10.0
Very clean, friendly, helpful staff. Loved that we were able to bring out dogs with us.
1.0 / 10.0
The swimming and breakfast was awesome.
Around 2:30 in the morning I got up to use the restroom and the filter cover in the hall fell on my head and water went all over me to smell something burning. I called the office and they changed my rooms but never even got an apology or nothing from no one I didn't even care that they still fully charged me. The pool was awesome and breakfast was tasty.
9.0 / 10.0
The staff was very friendly and answered any questions I had. My husband and I really liked being able to get drinks in the evening.
We were very disappointed that the indoor pool was not heated. This was one of the reasons we booked this hotel so our kids could use the pool when we got to the rooms for the evening. But the water was freezing.
1.0 / 10.0
The staff was really nice and it was clean .
They don’t let you bring balloons for parties .
3.0 / 10.0
Location was good.
The bathtub clogged up badly when showering and had to be serviced at 10pm. No bedding on the fold out sofa. Food was not great and made our stomachs a little sour. Most of staff was good. One rude bartender kind of snapped at my daughter.
7.0 / 10.0
Liked the breakfast and location to downtown Columbia.
Hotel was very dated. Rooms could use updating. Would have
preferred queen beds and free parking. Most hotels in the area except the ones downtown have free parking.
8.0 / 10.0
The bed was very comfortable with nice linens. Good breakfast, friendly staff.
Hotel needs updating. Unhappy that we had to pay to watch movies on TV.
6.0 / 10.0
It looked nice when I walked in and breakfast was great prob one the best I’ve had in hotel
Rooms were very outdated big red stains on rugs couch had white stains all over small chair has rips and arms were horribly dirty I wouldn’t even let my kids sit on couch or chair bathroom wasn’t very thorough with cleaning even my tissue box had dust on it the room had. A bad smell for the whole 3 days I was there and also the air conditioner was not correct it ran all day n nite and the room was so warm I couldn’t sleep my fridge had some nasty dirty liquid in it garbage cans were disgusting and bathtub was not very appealing I wouldn’t let kids soak in bath
6.0 / 10.0
Breakfast was ok.. but should have changed up the menu a bit . It was the same thing each day, nothing different
Spider Webs inside and outside windows, so we were killing spiders. Things weren't thoroughly wiped down. So when I got a towel to clean the surface of table , sink ,counter , they were dirty. Couldn't control room temp so when the outside temp dropped, instead of the thermostats getting warm, it got colder to freezing! No room service provided even when requested ! When requested items , Front desk refused to comply, he and she stated we HAD to come get them ourselves. During our reunion banquet , a staff with short dreads who was bringing food out, was rude to a family member refusing to give him food he was entitled to receive and spoke to him disrespectfully! Rude security on our last night referring to us as" you people"! Also, on the last night of our stay ,An older Caucasian male front desk staff starting getting very rude , blocking doors not wanting us to go out, not wanting us to talk.. and Caucasian female started being rude telling us we couldn't walk in areas and following us around although the areas WERE NOT blocked off or restricted ! We had none of these issues prior days but the night before departure , we had disrespectful staff members !!
3.0 / 10.0
Nothing. Was disappointed
The room smelling like weed
And weed smoke smelling in vents in room n bathroom.
5.0 / 10.0
Parking
Very outdated and somewhat dingy. My top floor room smelled like somebody turned on the heater for the first time come winter it was very hard to cool the room down there was no airflow, which made it feel very stuffy.
10.0 / 10.0
The Desk people up front on all shifts were friendly and help with any questions, rooms we’re comfortable nice size and the hospitality was great anytime I’m in Columbia they have my stay
8.0 / 10.0
I enjoyed sleeping in bed, breakfast, and the overall layout of the hotel. The staff at the front desk were also friendly and helpful.
The hotel could use some renovations. I noticed the wallpaper and some minor cracks towards the bathroom floor. Also, the elevator walls were damaged and needed repairs.
3.0 / 10.0
Breakfast was good.
Bathrooms were dirty, lighting was terrible and room were dark, AC DID NOT WORK WELL, we were hot. Sinks were clogged.
10.0 / 10.0
It was simply gorgeous!
N/A
2.0 / 10.0
The location. The comforter on the bed was comfortable. That's all.
I've stayed at this Embassy Suites in the past, and loved it! I'm not sure what's happened, but the hotel has definitely gone downhill. The room wasn't very clean. Everything was very dated and the bathroom mirror frame and the wall had, what appeared to be toothpaste spatter all over both The bottom of the bathtub was brown and appeared not to have been cleaned. The bathroom sink barely drained. There was an unknown brown spot on the floor. The couch had small rips and no throw pillows. The elevator was dirty and the staff was cool and aloof. It's almost as if we weren't welcome. The breakfast was mediocre. The grits we kept in an open container and cold. I have to travel for business in November and I can guarantee I will not be staying at this Embassy Suites when I do.
5.0 / 10.0
The location was perfect for what we needed.
Upon entering our room (715), the smell of urine was awful. The room was damp, and warm. I thought it would be better once the a/c was lowered. It wasn’t. I had to buy Snuggle dryer sheets from the store in the lobby just to freshen up the room.
I was afraid to put my suitcase on the floor, and even sit on the living room furniture. There were so many stains on the couch and chair, it was scary to know what it could have been from.
On our 2nd day, the a/c wasn’t working in the building. The room was so warm that we went and bought a fan. The air didn’t come on for over 24 hours later.
Aesthetically, Room 715 seemed to be forgotten with any renovations. The living room furniture was worn to the point of fraying, and as previously mentioned, horribly stained. The unfinished bathroom door had been replaced at some point and never painted. But there’s paint from the trim touch-ups all over it. The light over the shower is loaded with what looks like bugs, and the light blinks like there’s a short. I did look into changing our room, but there were a few events that weekend, and no availability to change.
We like to stay at ES in most of the cities we visit. I most definitely won’t be back to this one.
1.0 / 10.0
We booked regular room and was given a smoking room . We dont smoke . Ceiling was coming down room stunk . Hilton. Is going down hill
9.0 / 10.0
Staff was great and helpful food was very good
The a/c broke for 2night really was uncomfortable but managed
3.0 / 10.0
Ate dinner at the restaurant and my hamburger with fries was tasty.
Bar maids were friendly during Happy Hour. Staff that checked us in were pleasant.
Staff who has the responsibility to clean the rooms are mostly non English speaking employees. It was frustrating to attempt to ask them for clean towels or to change the bed linen. In addition, we were there for 3 nights and were not able to enjoy the pool. The water was very murky and dirty. Even the staff indicated not to go in the pool due to sanitation…
5.0 / 10.0
I liked the location, the complimentary breakfast, and the manager’s reception.
I didn’t like that they charged you $10.00 a day to park your car in THEIR parking lot after you are paying to stay in their hotel. They had adequate parking….a whole entire parking lot just for the Embassy….PRIVATE LOT and they STILL charged $10.00 a day/night to park there. Also the bar’s drinks were EXTREMELY overpriced. Just for a basic Bud Light on draft was $9.00 a glass. The prices were WAYYYYY OVERPRICED and marked up.
7.0 / 10.0
The room was ok
Customer service nasty attitude when I checked in
1.0 / 10.0
I did not stay I checked in and right back out
The hotel looks like it hasn’t been resonated in decades, everything was dusty, brown stain in tub, stains on couches/chair, and bed sham filthy
FAQs
How much does this hotel cost compared to others in West Columbia?
The average price for a rental in West Columbia is $232 per night. This rental is $125 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Embassy Suites by Hilton Columbia Greystone. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Embassy Suites by Hilton Columbia Greystone. Enjoy the water!
Is Embassy Suites by Hilton Columbia Greystone pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Embassy Suites by Hilton Columbia Greystone?
We found 12 amenities for this rental. This includes pool, air conditioner, pets allowed, kitchen or kitchenette, and internet / wifi.
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