Room: bathroom door does not close; faucet fell off in hand; curtains falling off rod; large stain as you enter; reservation for 4 - given two towels. Check out: receipt says one thing but when I checked my card, I was charged a higher amount. I have emailed the property three times and have received no response. Also, there is an unauthorized $20 :VISA" charge. No idea what that is. I don't remember being told about that. If someone responds to me, I will up date this but so far I would NOT recommend this place.

room needs work and bill problem. see above

The room is ever looked the river, which I really do like. And the swimming pool was nice. And obviously it’s in a nice area of the shopping center.

The room had a funky smell that was being covered up by fragrance that was giving me a terrible headache. The hallway smelled of weed. I even stayed here twice. Just hoping the first experience was. Fluke. So twice in one week, and I experienced the same thing both times. never again.

Some of the staff was great it was convenient for where I needed to be

Being charged twice and no resolution and unhelpful staff

The the balcony suite was very nice. We watched the boats go down the river.

The person working the bistro was a little rude. She was out of a lot of things. We understand that, but she wasn’t very nice telling us what she had and did not have.

nothing it was very bad experience

Washrooms not clean and water leaks

Good enough beds

3 towels given for 4 people, went to front desk to ask for 1 more towel, stood there for 25mins alongside other people while front desk ignored us and talked on phone, eventually just went back to room and used wet towel. Wrappers on floor under desk and very dusty room. Attempted to use pool but a family of 8 basically owned it. Little kids jumping off hot tub/waterfall area into pool, kicking us and getting hit with footballs while the parents sat in hot tub looking at phones paying no attention. No staff around to reinforce pool/hot tub rules and parents obviously have no respect for others and aren't going to bother to teach their kids any either. Had to ask for coffee to be made twice in lobby. No one at bistro when trying to order food during breakfast hours. Elevators were the slowest things ever. No a/c in hallways or lobby. Door handle to our room was messed up and had to ask housekeeping to help us get in a couple times. Basically had to slam body against door at the right time to get it to open.

////We faced the Monongahela River. The window view allowed us to see Tug Boats pushing barges along river. Very clean rooms and with a couch to sit in as well.

nothing

The staff was amazing!

NA