Sereno Hotel

Sereno Hotel Hotel in San Cristobal de Casas

8.5 / 10.0

Excellent(148 Reviews)

Hotel in San Cristobal de Casas

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Includes essentialsGarden, Internet / Wifi, Parking and more

About this hotel

Set in San Cristóbal de Las Casas, 200 metres from San Cristobal Cathedral, Sereno Hotel offers accommodation with a garden, free private parking, a shared lounge and a bar. This 4-star hotel offers room service, a concierge service and free WiFi.

Amenities

Internet / Wifi

Parking

Balcony or Patio

Gym or Fitness Center

Garden

Family friendly

Map of San Cristobal de Casas

Nearby attractions

Embarcadero Bella Cahuaré

41.9 mi

Parque Ecoturístico Rancho Nuevo

9.6 mi

Available Rooms

1 Queen • 269 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

2 Double • 269 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

1 Double • 2 Double • 753 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

$$$$

Sereno Hotel

$$$$

8.5 / 10.0

Excellent(148 Reviews)

Hotel in San Cristobal de Casas

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Includes essentialsGarden, Internet / Wifi, Parking and more

About this hotel

Amenities

Internet / Wifi

Parking

Balcony or Patio

Gym or Fitness Center

Garden

Family friendly

Map of San Cristobal de Casas

Nearby attractions

Embarcadero Bella Cahuaré

41.9 mi

Parque Ecoturístico Rancho Nuevo

9.6 mi

Available Rooms

1 Queen • 269 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

2 Double • 269 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

1 Double • 2 Double • 753 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

8.5 / 10.0

Excellent(148 Reviews)

100% verified reviews

7.0 / 10.0

Mar 2024

Lots of potential with great rooms but some things letting it down

Loved the room, very comfortable and clean. We also loved the art around the hotel and within the room itself. Great to have lots of little storage spaces around the room for clothes, especially when unpacking large rucksacks!

A lot of the advertised amenities (bar, restaurant, breakfast, spa) weren’t available within the hotel itself - we thought this was misrepresented in the hotel description. When asked about the restaurant we were directed to another business down the street. The rooms are directly situated around an indoor courtyard meaning there is a bit of noise from the reception area. There was also building work going on in the reception area for the duration of our stay that started quite early in the mornings - there was no mention that this would be happening. It was disappointing to miss out on some of the positives that other reviews mentioned, such as a welcome drink, that led us to book. We also weren’t really shown where anything was in the hotel or given any info like the WiFi code when checking in. Also not having facilities for getting boiled water to make hot drinks was a shame. There was also a bit of noise from the street.

10.0 / 10.0

Jul 2023

Exceptional

Everything !

10.0 / 10.0

Jun 2023

You will wanna extend your stay

Everything!

10.0 / 10.0

Jan 2023

perfect stay!

One of our favorite stays in Mexico we had during our trip. Loved the design of the place and the rooms. Very friendly helpful staff. The welcome drink was the cutest thing ever. The place is walking distance from everything in the area. The car park service was great. Perfect stay!

10.0 / 10.0

Jan 2023

Stayed longer!

We booked extra nights because we loved it so much!

8.0 / 10.0

Jan 2023

Lovely stay at the heart of San Cris

Beautiful room, amazing location, lovely staff

Older building so the room can get a bit humid

9.0 / 10.0

Jan 2023

Superb

such great comfort! very helpful and friendly staff, they helped us organize day trips to Palenque and more. so we’ll located just a minute away from the main square

Nothing, except it’s just a little bit noisy with music playing in the patio

5.0 / 10.0

Sep 2022

We didn't enjoy his hotel at all and staff were not very helpful when we experienced a leak.

The hotel is well located but beyond that not much to recommend it apart from the restaurant which is good (though I certainly wouldn't say one of the best in the city).

We found the staff largely unhelpful - they seemed put out when asked anything. Despite reporting a blocked loo three times, when they eventually looked at it the toilet overflowed all over the double suite into both rooms, covering a lot of our things. While the hotel did move us to another room and refund us some of the stay, it then took us to go back in person a week later to chase up the refund. The double room we booked was rather tired and bathrooms needed upgrading with nowhere to hang towels and strange sink/tap fixtures. Also not many areas to unpack clothes into.

1.0 / 10.0

Aug 2022

The worst hotel experience we had in Mexico

We stayed here for 4 nights and had a terrible experience. The toilet was broken and it was flooded and plugged on a daily basis and sometimes several times a day. We spoke to the receptionist, which sent someone to help, but didn’t change our room and we stayed there for 4 nights! most of the staff was ok accept for the guy which was head of reception. He was absolutely unfriendly and looked as though we are really troubling him with the very first time we asked for help. He totally forgot to reserve our taxi for the next day (which paid upfront) and we had to find some other way to reserve a taxi at 05:30 AM!!! lastly the hotel held a huge conference/ fiesta at our last night, which was held at the patio right outside our door. The noise and commotion was unreal for a hotel accommodating guests who just look for a quiet place at the end of the day. attached are some photos at the flood at our room while the conference outside. San Cris is beautiful and there are so many beautiful hotels (and less expensive than this one), do yourself a favor and don’t spend your money or time here!!

Terrible experience, room constantly flooded by broken toilet, terrible treatment by head of reception. Large conference at your door at night. Stay a way!!

9.0 / 10.0

Aug 2022

Superb

we only stayed there for one night on our way to Palenque. the place is clean, beautifully designed and convenient.

shower water pressure was a bit too low and hot water took it time - not a big hustle though.

9.0 / 10.0

Jun 2022

Superb

The place is beautiful, the location is fantastic! The staff were amazing! The restaurant on the premises was absolutely delicious! I ate there a few times during my stay, was never disappointed.

I was a little bummed that the windows were not made to open. Accessibility to fresh air, especially in an old establishment is really important. I personally cannot sleep with the fan running. Also, I booked this specific location because the listing said there was a designated location for smoking. That was not the case. I was told it was in front of the hotel on the sidewalk. I didnt mind so much, but it would have been nice if there was a place to sit

4.0 / 10.0

May 2022

Great concept poorly executed.

Location great however the rooms smelled horribly of strong mold...very unhealthy...and we had to move to another less smelly room within 30 seconds of checking into the first room. We had breakfast for Mother's Day and the food was cold, flavorless and poorly presented...we never ate there again after that experience.

Everything!

9.0 / 10.0

Mar 2022

Hotel rooms beside a restaurant

Our room and bathroom was huge with plenty of space. The decoration is very nice.

The patio of the room is actually a restaurant. And beside our room seem to have been the kitchen. It was therefore quite load and you didn’t have a lot of privacy.

8.0 / 10.0

Mar 2022

Very good

The hotel is very central and tastefully decorated. Very nice interior patio with a fountain, perfect for relaxing and getting breakfast. Food was really good, and the hotel also offers a welcome drink upon arrival. Staff was friendly and helpful. The bed were comfortable and the room nicely furnished. Wifi is very fast and reaches all parts of the hotel

The room was pretty humid (pretty normal for the region and for this type of old house); the bathroom are built into the room but are not properly separated room, and ventilation is lacking, so it gets even more humid

10.0 / 10.0

Mar 2022

Exceptional

The hotel is in the center, in great location The room was huge and beautiful The loby and restaurant are tasty

The guard made several days noise in the middle of the night

8.0 / 10.0

Feb 2022

Very good

The decoration/style of the room, as well as the one of the hotel, was very modern and beautiful. The staff was very friendly and willing to help us with everything could need.

On the negative side, the room was left unlocked after cleaning each day, probably because the lock was semi-broken (one needed to lift the door while trying to lock).

5.0 / 10.0

Dec 2021

Passable

A sewer smell was very strong in the bathroom and the bathroom fan was incredibly loud and rattling. We tried to change rooms, but staff said nothing else was available. Otherwise everything was fine, and our friends’ room had no issues.

9.0 / 10.0

Nov 2021

Nice stay

well located, and clean.

check in was 5pm. we were a bit to early. we waited 1,5 hour to get in the room because it wasn’t finessed yet. we waited in de lobby. when we could go in, they knocked on the room if would like a welcome drink 😅

8.0 / 10.0

Oct 2021

Would come again

Great room, great location, just 1 street over from one of the walking streets, and from the cathedral.

a bit dark, but i prefer white light.

10.0 / 10.0

Aug 2021

Exceptional

Excellent location! Would definitely stay there again.

6.0 / 10.0

Jul 2021

Would have been much better if the patio was not undergoing repairs

Very friendly staff! So so nice. This is a 6 bedroom hotel, so they take care of you. Restaurant next door, El Secreto, is great. Great food, great staff, good prices, good bar :). Perfect location and has free parking.

The patio and restaurant were undergoing repairs , so one of the cute attractions of the hotel was not there. There was no patio dinning and it was dissapointing. The sink in bathrooms does not look well, its old and rusty. The towels very old. Its good for the price you pay.

9.0 / 10.0

Jun 2021

Superb

Beautifully decorated and styled spot!!! Very clean, staff were wonderful. Mattress and pillows were the most comfortable I’ve had in Mexico. Bathrooms and shower were perfect. Space heater in the room was greatly appreciated. Large smart TV. If you planning on being in the room 11pm-9am and exploring the rest of the time, it’s a perfect spot!

Very noisy!! I booked as a place to get some rest after a night bus and should have taken more note at other reviews that mentioned this. The courtyard is a restaurant and the rooms are right off of it (literally people eating right outside my door), the music is very loud and goes til 11-12pm. Also, I was woken up by them blasting base-thumping electronic music at 9am. My room happened to be right by the reception desk too so staff talking right on the other side of my door. Beautiful hotel, just wouldn’t recommend for a quiet/relaxing stay.

8.0 / 10.0

May 2021

LOVED the atrium and the food

Oh I loved the cookies and your coffee is delicious. Isaac was very professional and helpful . You make a good margarita! I loved the mattresses.

Loud music every night lasting too long. Even with fan on and ear plugs it was thump thump and annoying.

7.0 / 10.0

Apr 2021

Good

Breakfast was delicious

Place was great but unfortunately at night I could hear the facilities’ security talk. It was horrible cause I had tours booked so I wanted to sleep. Had to ask them to lower their voices. Same issue 2 nights out of 3.

FAQs

How much does this hotel cost compared to others in San Cristobal de Casas?

The average price for a rental in San Cristobal de Casas is $61 per night. This rental is $16 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Sereno Hotel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Sereno Hotel pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Sereno Hotel?

We found 7 amenities for this rental. This includes internet / wifi, parking, balcony or patio, tv, and gym or fitness center.

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9.4 / 10.0

Outstanding(232 Ratings)

Casa Lum

Sereno Hotel

Hotel in San Cristobal de Casas

Reasons to book

About this hotel

Amenities

Map of San Cristobal de Casas

Nearby attractions

Available Rooms

Sereno Hotel

Hotel in San Cristobal de Casas

Reasons to book

About this hotel

Amenities

Map of San Cristobal de Casas

Nearby attractions

Available Rooms

Ratings and reviews

FAQs

How much does this hotel cost compared to others in San Cristobal de Casas?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Sereno Hotel pet friendly?

What amenities are available at Sereno Hotel?

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