I wasn’t told when breakfast was, No information in the room to guide for the amenities of the location. During breakfast someone in the kitchen (staff) was sobbing right next to the buffet and half the hot food was burnt. 2 times the checkin desk said they would help and confirm request. The first agent didn’t follow through as promised. The second followed through with the request but not notification / contacting me of the status like we planned. I had to go searching for a privacy door hanger. The phone in the room didn’t work. The check out clerk was friendly, very nice and easy. Echo friendly is one thing but some of the light bulbs weren’t working and would flash if I tried to use the overhead light. All of these things are surprising as I have stayed at other Homewood locations when traveling in other states and this was not close to what we have experienced in the past.

Staff are all pleasant

Pleasant staff

Staff are very accommodating, if they are not sure of the answer, they find out.

Staff are very accommodating, if they are not sure of the answer, they find out.

Close to airport and close to restaurants and shopping. Heard lots of heavy walking above making it difficult to sleep.

Close to airport and close to restaurants and shopping. Heard lots of heavy walking above making it difficult to sleep.

The property was quiet, which was a plus. The rooms need updated very badly, but our room was clean and that's important to me.

The property was quiet, which was a plus. The rooms need updated very badly, but our room was clean and that's important to me.

Great place!

Great place!

After checking in my son was in our room changing into his swimsuit and another guest walked in on him because they assigned another guest to the room they had already assigned us. There was mold in the bathroom ceiling, and pull out couch bed. Receptionist was rude when we tried to address some of the issues. Most of the doors had out of order signs on them, as did the water fountains. At breakfast the next morning they were serving breakfast tacos and they had individual salsas and I went to grab one and noticed they had been expired by a month.

After checking in my son was in our room changing into his swimsuit and another guest walked in on him because they assigned another guest to the room they had already assigned us. There was mold in the bathroom ceiling, and pull out couch bed. Receptionist was rude when we tried to address some of the issues. Most of the doors had out of order signs on them, as did the water fountains. At breakfast the next morning they were serving breakfast tacos and they had individual salsas and I went to grab one and noticed they had been expired by a month.

the pool was not open. if I would have known that I would have not stayed. My boy was looking forward to swimming.

the pool was not open. if I would have known that I would have not stayed. My boy was looking forward to swimming.

Everything was fine except the hot tub was not working and the fold out bed mattress was horrible . Clean nice service. I would recommend as long as you don’t need the sleeper sofa.

Everything was fine except the hot tub was not working and the fold out bed mattress was horrible . Clean nice service. I would recommend as long as you don’t need the sleeper sofa.

The room was comfortable. There were several issues that we had such as the tub not draining and up to your ankle in water when showering, the two burner stove had one of the burners not connected, the dishwasher was missing screws at the top so when you opened it up it tilted forward, and the living room TV not working because somebody put batteries in the remote backwards. We talked to the front desk about these issues, but it took three phone calls before actually talking to the manager after two promises that the manager would call. They offered us points for our issues, but what they didn’t tell me is I would not receive points for the stay itself. Very disappointing overall.

The room was comfortable. There were several issues that we had such as the tub not draining and up to your ankle in water when showering, the two burner stove had one of the burners not connected, the dishwasher was missing screws at the top so when you opened it up it tilted forward, and the living room TV not working because somebody put batteries in the remote backwards. We talked to the front desk about these issues, but it took three phone calls before actually talking to the manager after two promises that the manager would call. They offered us points for our issues, but what they didn’t tell me is I would not receive points for the stay itself. Very disappointing overall.

I stayed here a few years ago and was impressed then, but unfortunately it has not kept up with the times (or the competition nearby). It made a terrible first impression on a Saturday night - the only outer door that's near the elevator had an out of order sign the night I arrived, so when you tried to bring your stuff to your room, you either had to use the lobby entrance (really far away), the courtyard entrance (which also had an out of order sign on one of its double doors) or the side door on the far east side (which my physical keycard, as well as those of some other guests, did not work well on - literally 5 to 6 tries each time to get it to unlock, even after the front desk staff rekeyed my card, The digital keycard option in the Hilton Honors app never worked with my Android phone, but I was able to get it to work with my iPad). The front desk staff was nice when I mentioned the problem with the side door and said they would have maintenance look at it, but it would be Monday before they could (spoiler alert: when I checked out on Wednesday morning, the 2 doors were still out of order and the side door still didn't work well). My bathroom had only a 1/4 roll of toilet paper when I arrived, which wouldn't have been that big of a deal except that housekeeping only comes every other day of your stay (the front desk staff was very nice and gave me extra toilet paper when I asked). Ditto with the fact that the Kleenex holder only had 4 tissues in it to begin with.

I stayed here a few years ago and was impressed then, but unfortunately it has not kept up with the times (or the competition nearby). It made a terrible first impression on a Saturday night - the only outer door that's near the elevator had an out of order sign the night I arrived, so when you tried to bring your stuff to your room, you either had to use the lobby entrance (really far away), the courtyard entrance (which also had an out of order sign on one of its double doors) or the side door on the far east side (which my physical keycard, as well as those of some other guests, did not work well on - literally 5 to 6 tries each time to get it to unlock, even after the front desk staff rekeyed my card, The digital keycard option in the Hilton Honors app never worked with my Android phone, but I was able to get it to work with my iPad). The front desk staff was nice when I mentioned the problem with the side door and said they would have maintenance look at it, but it would be Monday before they could (spoiler alert: when I checked out on Wednesday morning, the 2 doors were still out of order and the side door still didn't work well). My bathroom had only a 1/4 roll of toilet paper when I arrived, which wouldn't have been that big of a deal except that housekeeping only comes every other day of your stay (the front desk staff was very nice and gave me extra toilet paper when I asked). Ditto with the fact that the Kleenex holder only had 4 tissues in it to begin with.

I booked this hotel before I read the reviews. This place deserves the majority of bad reviews. Owners are not keeping up with repairs to the rooms. My first room had ripped carpet in the living room. Second room had black mold in the tub. I won’t stay at another Hilton again.

I booked this hotel before I read the reviews. This place deserves the majority of bad reviews. Owners are not keeping up with repairs to the rooms. My first room had ripped carpet in the living room. Second room had black mold in the tub. I won’t stay at another Hilton again.

Bathrooms very dated..tub old .. beds comfy..breakfast okay..

Bathrooms very dated..tub old .. beds comfy..breakfast okay..

This hotel was very clean and comfortable. The staff was very friendly and helpful. We will definitely recommend this hotel to our friends and family.

This hotel was very clean and comfortable. The staff was very friendly and helpful. We will definitely recommend this hotel to our friends and family.

Our room was disgusting. The shower and tub didn't drain (we called twice to have them unclog it but they didn't) there was dirt all over the walls in the bathroom, or mold. The beds had someone else's hair in it. There was small bits of trash on the floor and my daughter whose crawling kept finding them and trying to eat them.

Our room was disgusting. The shower and tub didn't drain (we called twice to have them unclog it but they didn't) there was dirt all over the walls in the bathroom, or mold. The beds had someone else's hair in it. There was small bits of trash on the floor and my daughter whose crawling kept finding them and trying to eat them.

I’ve always had a good experience at the Homewood suites. My first time here. Hotel was overbooked, an issue with IT allowing people to book when rooms were sold out. The staff worked hard to still find me a room. I had to wait but they helped me.

I’ve always had a good experience at the Homewood suites. My first time here. Hotel was overbooked, an issue with IT allowing people to book when rooms were sold out. The staff worked hard to still find me a room. I had to wait but they helped me.

So I checked in and had an issue checking in the lady that helped me was great. Very unsatisfied with the room, I checked in around 730 8pm I was so unsatisfied that by 130am I got my belongings and placed my door key on the desk and just left. I’ve stayed at homewood suites several time and they have been great. My experience with this one was so bad that I will NEVER spend another dollar getting a room here again.