DoubleTree By Hilton London Excel

7.9

Very good(5,228 Reviews)

Hotel in London

4-Star Hotel

Reasons to book

Free cancellationFull refund if you change your mind

Great for petsBring all your friends and family, even the furry ones

Includes essentialsPets allowed, Air conditioner, Internet / Wifi and more

About this hotel

Situated on the waterfront, DoubleTree By Hilton London Excel is just 0.5 miles from London City Airport. With a bar and restaurant, and the Docklands Light Railway is only 0.3 miles away.

Amenities

Air conditioner

Pets allowed

Internet / Wifi

Parking

Laundry

Balcony or Patio

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Family friendly

Map of London

Nearby attractions

lastminute.com London Eye

11 mi

Available Rooms

Queen Room

1 Queen • 226 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Deluxe Queen Room with View

1 Queen • 258 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Queen Room - Mobility Access

1 Queen • 226 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Queen Room with Sofa Bed

1 Sofa • 226 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Twin Room

2 Single • 226 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

££££

DoubleTree By Hilton London Excel

££££

7.9

Very good(5,228 Reviews)

Hotel in London

4-Star Hotel

Reasons to book

Free cancellationFull refund if you change your mind

Great for petsBring all your friends and family, even the furry ones

Includes essentialsPets allowed, Air conditioner, Internet / Wifi and more

About this hotel

Situated on the waterfront, DoubleTree By Hilton London Excel is just 0.5 miles from London City Airport. With a bar and restaurant, and the Docklands Light Railway is only 0.3 miles away.

Amenities

Air conditioner

Pets allowed

Internet / Wifi

Parking

Laundry

Balcony or Patio

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Family friendly

Map of London

Nearby attractions

lastminute.com London Eye

11 mi

Available Rooms

Queen Room

1 Queen • 226 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Deluxe Queen Room with View

1 Queen • 258 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Queen Room - Mobility Access

1 Queen • 226 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Queen Room with Sofa Bed

1 Sofa • 226 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Twin Room

2 Single • 226 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Reviews

7.9

Very good(5,228 Reviews)

100% verified reviews

6.0

Dec 2024

Ok- but not rushing back

The pillows of the bed were the best

Everything about the breakfast! The delay in being seated, the options, the staff were unhelpful, it was dirty, it was badly organised.

10.0

Nov 2024

My favourite place to stay in London

Such a lovely welcoming hotel. Staff are friendly and rooms are lovely

Nothing. It was fine

8.0

Oct 2024

For the price paid, the overall services could have been better.

I recently stayed in a room that was clean and well-maintained, which I really appreciated. However, I did notice that some of the furnishings felt a bit outdated. While it didn’t detract too much from my overall experience, a refresh could enhance the ambiance.

I received a parking ticket despite having registered my car correctly. While the issue was eventually resolved, it caused unnecessary frustration and inconvenience.

8.0

Oct 2024

Great value, great location to avoid the crowds and to visit the ExCel

Large room and bathroom, fairly new fittings. Great breakfast included in the price, huge bar and restaurant with reasonable prices considering the location. Nice garden area outside overlooking the river and easy access to transport (if coming from central London, use Prince Regent on the DLR and it's a well-signposted 5 minute walk). Located right by the Thames with a long, very wide footpath stretching for miles. Great view of the airport too if you're a plane geek like me! No aircraft noise in the rooms though

The lighting was a bit odd - you put your card in near the door & the bedside and foyer lights come on, There's a separate lamp near the TV. But there is only 1 switch near the bed to turn the main lights off & that also turns off the little reading lights. And then you have to get out of bed to turn the TV lamp off! Beds and pillows a little hard for me

9.0

Oct 2024

Rebooking for next year. Outstanding staff and cleanliness

Very clean. Staff were friendly. Good transport links into the city with the DLR from prince regent

9.0

Oct 2024

Really enjoyed myself

Clean and lovely staff. Great breakfast options

Slightly expensive.

5.0

Oct 2024

It was ok but I’m not sure I’d stay again due to the bad bed and the staple in my foot.

Clean, friendly and helpful staff.

Our bed was the creakiest bed I’ve ever slept in. It sounded like it would fall apart with the slightest movement. Also, a sharp staple was sticking up through the carpet and went into my food. Shocking.

10.0

Oct 2024

Au top

Hôtel de standing, magnifiquement décoré. Chambre confortable. Petit déjeuner copieux. Champagne offert le samedi et le dimanche. Personnel aux petits soins. L hôtel est situé pas loin des transports. Pratique pour rejoindre le centre.

Nous sommes arrivés tardivement et le troisième lit n’était pas fait. En effet on entend les avions, aéroport tout près mais ça nous a pas empêcher de dormir.

10.0

Aug 2024

Great location

Location to the excel was perfect and the hotel was really clean

4.0

Jul 2024

Not Hilton/Doubletree standards found in the Middle-East and Far-East.

Friendly reception staff especially the European staff

I was overcharged around £90+. I had to later call from Italy to have it corrected. I had forgotten that I was a Hilton Honors member and forgot to remind my son who booked for me . Instead he booked through Booking.com. Later when I found out that Hilton Honors rates were far better.. it was too late as we had already checked in. Being seniors on vacation to spend time with our new born grandson, the Hotel location was too far (felt like in the middle of nowhere) from public transport especially the DLR or Elizabeth line to go to Canary Wharf were our family lives. The weather (rain and wind) made the overall experience of walking to the station even more worse. So had to rely always on Uber.

10.0

Jul 2024

Bom

1.0

Jul 2024

I would like this looked in yo

Nice staff

hi I am not happy at all I booked at double tree by Hilton in excel London on the 09/06/24 to 10/06/24 the room I booked in to did not have a robe or sleepers as It showed on pictures in the room I booked also the bathroom was not the same as the pictures I wanted a room with shower they gave a bath tub the customer service was very bad I asked for tea bags I had to call like 4 to 5 times before they came I also asked for a comb which did not come the towel was un hygienic I would like this looked in to this is not acceptable

5.0

Jul 2024

Great views but stressful to get there and the facilities were bad as well

The location of the room and the bedroom / space for the bedroom

The shower pressure was awful and I basically had to beg the receptionist for information about the hotel and it's facilities

8.0

Jul 2024

Hilton Hotels have always gone beyond my expectation of my stay, lovely staff, and clean rooms

Comfortable bed and clean room and lovely toilets

the positioning of my room else all was good.

10.0

Jul 2024

Immer wieder

Gute Lage,sehr freundlich,Gutes frühstück,komfortabel

9.0

Jun 2024

Excellent stay and Dani at the reception was exceptionally kind

The cleanliness and the staff

None

10.0

Jun 2024

A good hotel in a great location to explore London.

The hotel was clean and the staff were really welcoming. The room was spacious and had everything we needed for our stay. We had a great view of the water and airport. Breakfast was really good, with lots of choice and the staff were very attentive.

We liked everything

6.0

Jun 2024

Great for the city airport.

The location, easy to park, great view over river.

The bed was described as queen size. This was not the case the bed was small for a Hilton. My husband had to sleep on pull out sofa.

8.0

Jun 2024

Comfortable and close to Conference centre

Room was larger than expected and clean on arrival. Room service staff were excellent but food delivered was only okay. Extra bathroom towels provided.

One wall socket in room was not working. Room was not cleaned properly during our stay and one housekeeper just entered without knocking when we were there late afternoon

8.0

Jun 2024

Lovely stay

The breakfast was brilliant, so much to choose from. The staff were all lovely, the only down side was the view from the room but that wasn't the hotels fault as building work was being done at the excel.

As above the only downside was the view, the rest of our stay and the hotel and staff was brilliant.

7.0

Jun 2024

It would have been 10 out of 10, but for the evening episode. We will visit again though.

The staff were friendly and well informed. The food was of a very high standard, both breakfast and evening meals.

We had extremely noisy people in the room next to us and it took 3 visits from staff to get them to be quiet. This lasted between midnight and 2am. The evening reception staff were brilliant, they were calm in the face of abuse from these very noisy guests. However, it did make us wonder about how good sound proofing was.

1.0

Jun 2024

Very poor service

8.0

Jun 2024

Pleasant but would not stay there again.

Good location near to the ExCel centre Good view over the dock Feather pillows and bedding were very comfortable and clean. Good range of breakfast choices The dinner is also good and I recommend the Chicken Schnitzel which is generous and delicious.

The train and aeroplanes were still very audible through out the day and evening making it hard to settle down to sleep if you want an early night, despite triple glazed windows. Thankfully the aircraft are not active all night. Also unable to turn off the air conditioning unit as it’s set to automatic. Only way to turn it off was to remove the door card from the wall unit but then you can not turn the bedside lights on.

8.0

Jun 2024

Overall - a very comfortable stay with very friendly, helpful staff.

Apart from the breakfast which was very good, the food in the restaurant was dreadful - overcooked and tasteless.

3.0

May 2024

Gâcher

J’ai jamais vue un hôtel qui refuse de l’argent en espèce de plus à aucun il écrit que les paiements se font uniquement en carte bleu . Le personnel est pas très sympathique de plus le lit pas du tout confortable, la salle de bain il y avait de la moisissure , j’ai expliquée au personne que la chambre me convenait pas il ne voulais rien savoir , j’ai du forcer pour changer de chambre et être satisfaite mais je ne reviendrai plus dans cet hôtel

10.0

May 2024

Great start to holiday

Excellent staff particularly Chelsey, the guest relation manager , really friendly professional person !

Nothing

10.0

May 2024

Enjoyable

Breakfast was fab, the staff were excellent. The warm cookie was very welcomed. The bedroom was clean, and comfortable.

We booked a queen room expecting a queen bed but it was a smaller bed.

8.0

May 2024

A reasonably priced hotel of nice quality and friendly staff 500m from the east exit of the excel centre

Close to the excel, Felt like it was a good quality comfortable hotel

The second lift was out of action day 2

9.0

May 2024

Nice hotel despite flying visit

Rooms were good size and nicely decorated

Would be better if windows opened to let in fresh air

10.0

May 2024

Great stay

Easy location to get to, short walk to train into london clean comfortable rooms, friendly staff who were helpful. Room service was very quick.

10.0

Apr 2024

Awesome!!!

Nice, clean and very confortable room, great facilities, excellent food, nice staff very polite and helpful, nice detail at the hotel reception with the fabulous biscuits

Location quite hard to reach in public transport the first time

8.0

Apr 2024

A good stay, definitely stay here again

Clean Friendly and helpful staff Cookie on arrival Good value Great breakfast

Not enough ordinary tea bags in the room. Only 2. Shower was a bit poor. Not very powerful at all. Our bed was comfortable but quite rickety. Room No: 245 Overnight parking charge a bit excessive, but not a deal breaker. ‘In case of Fire’ instructions on the back of the room door are for the room next door, Rm 246.

8.0

Apr 2024

everything is good

yes

10.0

Apr 2024

The staff went above and beyond to help me with my needs as I was doing the London marathon. They were better than I cou

Clean tidy and organised

N/A

10.0

Apr 2024

Its good to stay here with your family neat nd tidy

Clean nd family environment

Beds are little noisy

10.0

Apr 2024

Fantastic stay.

Breakfast was the best I've had for a very long time. Never known a hotel to serve fried bread, so thank you for that. Room was clean and comfortable. Staff were outstanding. Cookies given to us on sign in were nice, and a snack bar with free crisps and fruit in reception area was a lovely touch.

A bit secluded and dark area. View from room a bit bleak, but then who goes away to store out of the window anyway. The amount of cleaning trollies on our floor in the morning was ridiculous

8.0

Apr 2024

Very goog

Parking place of hotl

A lot of road work

10.0

Apr 2024

Very good overall

Excellent service my Sham

Room size was a little smaller and no slippers.

7.0

Apr 2024

Good location but the service could be better.

The room was comfortable and clean.

No drinking water provided after the first day of stay!! I had to collect it from the reception which I thought was rather odd.

FAQs

How much does this hotel cost compared to others in London?

The average price for a rental in London is £137 per night. This rental is £40 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at DoubleTree By Hilton London Excel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is DoubleTree By Hilton London Excel pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at DoubleTree By Hilton London Excel?

We found 11 amenities for this rental. This includes air conditioner, pets allowed, internet / wifi, parking, and laundry.

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9.0

Excellent(69 Reviews)

Grosvenor House Suites

DoubleTree By Hilton London Excel

Hotel in London

Reasons to book

About this hotel

Amenities

Map of London

Nearby attractions

Available Rooms

Queen Room

Deluxe Queen Room with View

Queen Room - Mobility Access

Queen Room with Sofa Bed

Twin Room

DoubleTree By Hilton London Excel

Hotel in London

Reasons to book

About this hotel

Amenities

Map of London

Nearby attractions

Available Rooms

Queen Room

Deluxe Queen Room with View

Queen Room - Mobility Access

Queen Room with Sofa Bed

Twin Room

Reviews

FAQs

How much does this hotel cost compared to others in London?

Is parking included with this hotel?

Is there a pool at this hotel?

Is DoubleTree By Hilton London Excel pet friendly?

What amenities are available at DoubleTree By Hilton London Excel?

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