Jumeirah Zabeel Saray Dubai
4.3
Excellent(4,089 Reviews)Resort in Dubai
5-Star Resort
Reasons to book
Includes essentialsGarden, Pool, Kitchen or Kitchenette and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this resort
Experience world-class luxury service at Jumeirah Zabeel Saray Dubai.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Wheelchair accessible
Beachfront or waterfront
Gym or Fitness Center
Garden
Family friendly
Map of Dubai
Available Rooms
Deluxe Family Sea View with Balcony, access to luxury spa, Kids & Teens Club & private cinema
2 Queen • 602 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Imperial One-Bedroom Suite with Club Access including Breakfast, Afternoon Tea, Evening Cocktail Hours & Soft Refreshments
1 King • 1011 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Junior Suite King with Club Access with Club Access including Breakfast, Afternoon Tea, Evening Cocktail Hours & Soft Refreshments
1 King • 710 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Grand Deluxe Two-Bedroom with Balcony, access to luxury spa, Kids & Teens Club & private cinema
2 Single • 1 King • 645 ft²
Sleeps 5
+
You'll be directed to Booking.com for availability & pricing
Two-Bedroom Suite King, Balcony with Club Access including Breakfast, Afternoon Tea, Evening Cocktail Hours & Soft Refreshments
2 Queen • 1 King • 1528 ft²
Sleeps 6
+
You'll be directed to Booking.com for availability & pricing
££££
Reviews
4.3
Excellent(4,089 Reviews)
100% verified reviews4.3
Spacious, well designed. Amenities are close (don’t have to walk a long distance to get to pool and beach). Very good access for elderly people
Close to a concert arena that apparently holds a function - once a month. It happened that they held a dance/ techno party for 2 nights during our stay. We hardly got any sleep. The hotel should classify their room as quiet or not.
4.3
Amazing and friendly staff, all of them are helpful and approachable. Breakfast is good, but most people are coming around 10:30, which creates a big qeue. Pool and kids club facilities are also good.
The pool gets very crowded after breakfast and around 4-5p.
The beach is useless because of the bad sand and dirty water.
The property itself is old and not maintained properly. it's noticeable by cracs on tiles in the pool, by filler of the tiles in the pool. By scratches and signs of wear on furniture and equipment.
The phone in our room had a hole on its handle.
All this is not something that can affect my stay, but it is definitely not something that i was expecting from Jumeirah.
The surprise was waiting for us when my wife decided to take a bathrobe from the closet and found a cocroach on one of my shirts. We immediately informed the receptionist, and they sent someone to check it.
That someone who came to speak was questioning me like sherif of the town, and i was shocked when he asked me if i opened balcony doors, as per him it may come from balcony, like outside is not their property and they don't have to maintain it. He treated the situation like it's something that happened on a daily basis. From 5 star hotel like Jumeirah, i expected some manager to pay attention to this case and to come and speak with guest.
I didn't see any reason why i should come back to this hotel.
4.3
Everything was amazing. The onlything is that I booked an ocean view room to end up with a room of limited view. I wish that they have mentioned this whilst booking so one can avoid disappointment. I asked them to move but they said that the hotel was fully booked. I paid extra for a room with view but I didn’t get what I paid for.
The view
4.3
Spacious & good location
Extortionate rates for meals & additional amenities
Some staff were great, others were not great at their job - eg. requested car be returned so we could leave, I witnessed calls being made and asked to sit near the main entrance - 15min later discover car hadn’t been requested at all & had to wait another 10min. No apology.
4.3
The staff were amazing specially Antonio and Aryan. Been upgraded to a special rooms.
Just the smell from the restaurant was in the entrance.
4.3
it was very beautiful and it has great facilities such as the kids pool for our daughter. The staff were amazing and very competent. Any issues were solved immediately.
Nothing.
4.3
The spa, the interiors are mesmerising, very relaxing
4.3
Service, hygiëne, uitstraling
Niets. Het was perfect
4.3
The opulent architecture, impeccable service, polite and friendly staff, e butler service, and great options to dine and choose from, amazing views from the sea facing balcony.
Nothing to dislike
4.3
Fantastic service, if I could give them a score of 100 I would.
4.3
لا
لا
4.3
الإفطار كان عادي وبسيط
الافطار مقارنة بالسعر عالي لانه كان بسيط الخيارات
4.3
تخيلو أنا تاخرت وايد في الشك اوت محد اتصل يقولي متي بتطلعون
كامل عالي ترفيهي لي و العيال
4.3
This property is amazing, I loved the decor and ambience
N/A
4.3
The staff and location met my expectations thanks
The checking in process was absolutely horrendous even though I pre booked I was made to sit around, what was actually more frustrating was when I got into my room even though it looked nice and clean it wasn’t, my pillows and duvet covers stank what was more shocking is when I opened the duvet covers my actual duvet was so filthy and smelly I couldn’t sleep, I was very disappointed
4.3
مكان جميل و هادي و التعامل مع الموظفين لطيف جدا
يوجد كلاب
4.3
It was great!
No adult pool- would have been nice to have a break from kids and prams everywhere.
4.3
Simply everything, this hotel is one of the best
Room, spa, cleanness, staff
I didnot like food options
4.3
Staff, theme, food restaurant and the accommodations at the beach
High rental price for water equipment
4.3
The facilities and spa
Distance from downtown Dubai and there upfront payment system for incidentals
4.3
Everything
---
4.3
حسن الاستقبال والاهتمام
4.3
The staff! Every staff member we interacted with were amazing. A special mention to Earl from the lounge who made sure our every need was attended to. Babita, who greeted us made us feel like we were the only guests there. She even organised some special treats for a very special occasion. The spa area was so tranquil and relaxing and we found ourselves spending a good amount of time in there. The lounge access is definitely worth every cent. The Tori Tori restaurant was beautiful and the food was amazing. Everything was fantastic!
The food in the Zabeel Social was not great. The steak that I ordered was very overcooked and tasteless. The cost to buy a bottle of water in any of the restaurants and the cost of soft drinks on the beach were very expensive.
4.3
The Indian manager in the lounge was very helpful and great, he assisted and efforts to give us service recovery for the bad experience happened in Tori Tori. The indonesian manager at the reception and Nepali lady who escorted us to the room was very friendly and cheerful. Giri from the spa was the best Balinese massage lady.
The facility and comfy inside the room was excellent.
The kids club and the pools are good.
Indian restaurant was great and staffs were very attentive.
Very bad experience in Tori Tori(Japanese restaurant)in term of food and services.
Waiting 5 minutes at the entrance as no one at the reception.
Ordered Tempura, you will get dynamite shrimp with spicy mayonnaise
Ordered seaweeds salad, you will get green leaves salad with 5% of seaweeds using for Miso soup underneath
Ordered Crispy duck main course, it is not crispy at all.
The restaurant staffs always disappeared inside the kitchen and not attentive to the guests at all.
We ordered non-vegetarian bento for kid, but got vegetarian bento instead. By the time, they changed it to non-vegetarian, my 4 years old daughter had only few bites and then passed out in my husband arms due to the delayed and wrong ordered given to us.
It took time in the restaurant for 01:30 hr to give us 2 small staters and 2 main courses and one bento for kid as we could not find staff to give us dessert menu and give us the bill to sign.
After we raised the complain by 20:00pm. The supervisor of restaurant tried to contact us by 22:55pm and informed that they removed the drinks charges from our bill ,which was just 2 bottles of water, for service recovery as we are already on half board.
The management should look at CCTV to observe the staff performance more closely as the restaurant had only few tables inside, 30% occupied outside and not busy at all.
Unfortunately, I must say this restaurant should not be longer existed in this hotel as the rest of the stay was very good, except in this place.
4.3
A very welcoming hotel.
Generous hospitality
Very Clean, and spacious.
Very good staff, especially the front desk manager who was very helpful.
The view of the room was not good as the one I booked online.
The reception lady was not well cooperative for my request.
4.3
Everything was clean and tidy. The food was delicious. All the restaurants were exceptional. The pool and beach were clean and the staff were very attentive. We took advantage of the jet skiing and Yacht trip one day/evening and we also did the desert adventure. All of them were top notch and worth it.
4.3
Im Gegensatz zu anderen Hotels der orientalische Flair und ein hervorragendes Essen
Das Badezimmer: braunes Wasser kam aus dem Hahn für die Badewanne. Viele Silikondichtungen waren veraltet, locker oder nicht mehr vorhanden. Mit dem hiesigen Qualitätsstandard hat die Verlegung von Fliesen und Silikonfugen wenig zu tun. Aufgrund des schlechten Wetters schien das Personal mit dem Ansturm der Gäste am Nachmittag in Cafes und Restaurants überfordert zu sein. Da man am Ende der Palm auf einem Palmenblatt lokalisiert ist, braucht man leider länger um von der Palme runterzukommen.
4.3
Good facilities and very clean rooms
I was double charged for dinner and they have faked my signature on the bill. When I went to clarify the issue front desk manager completely dismissed me.
4.3
1 – The hotel room is just perfect with Ottoman style décor and an amazing view from the balcony of the long stretched pool and sea of the west crescent of the palm. I would leave the Balcony sliding doors open to hear the sound of the tide at the sea and the birds chirping in the morning.
2 – The SPA, enjoyed the peace and relaxation, and refreshments. Swimming pool, Steam room, Sauna, cold room, Jacuzzi and marble-heated beds to relax those sore joints after a hard workout at the gym. As a bonus, the lovely, beautiful ladies at the front desk of the spa are polite, fun, sociable and quite enjoyable to talk to. At times I would think am I visiting a Miss Universe contest or Victoria's Secret supermodels, but either way, it was nice to speak with the lovely Staff before you would enter the Gym or the Spa.
3 – The beach, I would just sit there in the morning and leave at sunset. So, peaceful and no loud music, towels are provided for the beach beds and if you feel like diving into the sea for a swim. The villa and residential side of the beach was my favourite spot. Water and ice are provided for free which makes all that extra difference when you are sitting at the beach and feeling thirsty and you need the water to be nice and cool.
4 – Housekeeping is just perfect they would generally do it twice to three times a day. Always attending to your needs or any requests that you may have. They would even go as far as folding up your clothes and placing your shoes and slippers in their appropriate places. Which made me feel guilty at times for being too lazy. However, I am so grateful for the effort and pride they put into making your stay at the hotel the most memorable one. Also, humble, kind polite and sociable when engaging with them in a conversation.
1 - Smoking at the beach, no designated area for smokers.
2 - The Gym, is not well equipped for the calibre of the Hotel standards.
3 - No combs available in the hotel room.
4 - No camomile tea sachet available in the room.
4.3
My Wife and I stayed at the Jumeirah Zabeel Saray for the end of our Honeymoon and it was a magnificent Hotel. Amazing and attentive staff, half-board access to restaurants serving full menus (Good food too!). Club and club staff were very nice. Pool area was awesome and had a really big swimming area.
On site spa was good but very expensive for the service. Not worth it in our opinion.
4.3
The view onto the Palm Island
We were overcharged because the reception didn't check our previous authorisation/purchase upon check in. We are still awaiting the error to be corrected!
Also we booked early and paid much higher than other guests who had Club Rooms as the demand dropped at the property. I used to be a Revenue MGR in hotels and with customers being increasingly savvy, I would have offered customers like us (repeated) either an upgrade (no Club Room facilities) or a slight discount to reassure us of our patronage. Nothing was done - even after speaking to the Duty MGR! :(
4.3
منتجع رائع وغرفة واسعه وحوض الاستحمام مميز واطلالته جميله جداً ، الموظفين كلهم ودودين ومتعاونين لأقصى حد
تنظيف الغرف مرتين نسى يضع لي فوط، خدمة الغرف يتأخرون فالرد،
4.3
Excellent service
There is a bottleneck at the reception sometimes with two attendants and many clients…but lovely and friendly anyway…perhaps more reception staff. Plus my telephone to reception never worked in my room . I had to get other numbers from the house keeper number
4.3
Outstanding in every way. The attention to detail and well trained staff make this a very comfortable and enjoyable experience.
Absolutely nothing
4.3
Large pool, beautiful food, spacious rooms, amazing staff.
Nothing
4.3
Sauber, super freundliches und hilfreiches Personal
Sand war nicht so schön leider am Strand
4.3
Overall Stay was comfortable .
Rooms on the 1St floor have no view.
4.3
amazing breakfast in the club lounge
4.3
Sadece çalışanlar
Çok eski bir tesis koridorlarda koku var odalar çok eski yemekler ve kahvaltı hintliler için dizayn edilmiş plajda boş şezlong bulmak imkansız bu fiyata çok daha iyi tesisler var
4.3
Невероятен хотел.Топ 10
Ресторантите в хотела много добри.
Няма нужда да вечеряте извън хотела.
Нямаме забележки
FAQs
How much does this resort cost compared to others in Dubai?
The average price for a rental in Dubai is £144 per night. This rental is £232 above the average.
Is parking included with this resort?
Yes, parking is listed as an amenity at Jumeirah Zabeel Saray Dubai. For more information, we encourage you to contact the property about where to park.
Is there a pool at this resort?
Yes, a swimming pool is available for use at Jumeirah Zabeel Saray Dubai. Enjoy the water!
Is Jumeirah Zabeel Saray Dubai pet friendly?
Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Jumeirah Zabeel Saray Dubai?
We found 15 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and smoking allowed.
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