The room is big and warm, the breakfast is excellent.

Nice staff, excellent location.

Good location, friendly and helpful staff

In my room I had to wait about 4 minutes before the water got warm.

we liked it very much

it was chilled in the room but comfortable under the blankets

very nice rooms , walk everywhere , very clean

Nothing

They let us check in at 7am when we arrived by night bus. However, we had to wait for the reception staff to arrive for approx 30 min. Big room. Breakfast buffet was really good for being south America.

There was a water leakage in the ceiling of our bathroom. Water was dripping from the ceiling. It was impossible to fill the bathtub with even luke warm water, the pressure was to low. Also no plug in the bathtub drain... Cold in the room. There was a radiator, but too small for the room. Did absolutely not feel worth the money.

The room is large, very well equiped with table, sofas... There are many windows and the bathroom is large. The breakfast is a buffet which is very good with a lot of choice and the location is perfect in Puno. This is the ideal place to stay, rest and enjoy the city with good value for money. I recommend.

No negative point. Thank you.

excellent location staff and cleanliness

friendly staff, great location, good dining options

Bad wifi, small rooms

location not far to go by boat.easy to shopping.

he bedroom is big but the bed is not very clean, the bathroom is not very comfortable , Not much to eat in the morning

Great buffet breakfast Excellent wifi Very good location Very warm in a room

The room was not thoroughly cleaned

Comfortable bed and hot shower (tricky to find a moderate temperature!) in a good location near the main square and restaurants. Good buffet breakfast and hot tea/coffee in the reception all day. Organised a tour for us to the Uros islands and Taquile island.

Breakfast could have a few more vegan options :)

The location was very good, and the breakfast was also decent.

The room was outdated. The bed was not comfortable. It was mostly very clean, and our basic needs were met, but there are likely better options for the cost.

After we asked for a change the room was very good. Some of the people from the reception were very nice and helpful. Location was very good

First room was a very small one, even if we paid for a large room. After requesting a change the second one was very good. One of the receptionist did not speak a word in English which is very unusual and unfortunate. Breakfast was quite plentiful but nothing was good quality or tasty.

Very large rooms, with a nice big bed. Bathroom with bath!! <3

Room and bed vas very nice and spacious. Thermal windows which not only keeps out the cold but it also keeps out noise. There was a heater to warm up the room. Helpful and kind staff whom let us hang out for some hour in the lobby after checking out.

Nothing