helpful and friendly staff, next to outlet , quiet

nil

Momiji, hot spring facility, is fantastic, clean and excellent atomosphere.

Long long way to get to Momiji.

1: Hotel location is awesome. It is connected with the Karuizawa Prince Shopping Park Outlet Mall. 2: Rooms were quite spacious with a sofa, chair n table and a working desk. 3: Large glass windows with the awesome garden or lake or tree views. 4: Amazing inside and outside hot spring with awesome views and sauna. 5: Hot Spring water was natural and was very clean n fresh. 6: Free to use EV car charging stations. Although need to reserve the charging slot before arrival. 7: Kids play area in the vicinity and a Family Mart inside the hotel. 8: The whole resort vicinity was naturally very beautiful and clean. 9: I stayed in summer so can't say about the winter & ski resort experience.

1: Babies in diapers from age 1-6 aren't allowed for hot springs even if they are pee/potty trained. 2: After bath accessories like combs, earbuds need to collect from reception desk in front of hot spring area and not kept in the after bath drier area. 3: Hotel restaurants are quite expensive.

静かでバスルームが各部屋にありプライベートが守られてて良かった！ 広くて良かった！ 自然があり良かった！

子供用の歯ブラシ、スリッパ、タオル3点セットをメールでリクエストして了承して頂いてたのすが、置いてなかったです。GW忙しそうだったので再リクエストはしませんでした。浴衣は100cmがテーブルの上に置いてありました。2歳児には大きくて残念でした。、、部屋でドリップ式のコーヒーを入れるのに大型電気ポットで苦労しました。果物ナイフ、まな板小ぐらいは欲しかったです。

Spacious, quiet, a good place to relax and enjoy. Staffs are helpful. Environment is making people feel relaxed

The shower head is no good

We like the holiday home feel, take it easy.

The location of the hotel lobby and the holiday home is too far away, and the transportation is inconvenient.

We stayed in the cottages and they were old and dated, mold in the bathroom, sinks are stained brown.

near location

main lobby its far from room