None

None

The staff was nice and polite, the room was clean ,the bed very comfy

I booked a room with two queen beds they gave me a room with one bed, when I asked to switch they didn't have any room with two beds available

I like a service they give it to me

I don’t like when I have some one with me to get a seat to heat with me they charged me extra for that

clean and beautiful

nothing

Good location

Nothing

The staff is welcoming and friendly. They know the city and its risks, and are always ready to provide insight and advice on how to take care of yourself. It is also important to acknowledge the sophisticated security system of the hotel, it is like a fortress, but you don't feel extremely surveilled. There is a fair combination of CCTV and security staff making a great job to keep you safe in one of the most dangerous cities in the world, that is absolutely a plus. Getting a taxi in Port-au-Prince is rather risky and strongly not advised, the hotel provides reliable taxi services, and that helps a lot moving around the city. It is costly, but worth paying for. The rooms are spacey, everything is in pristine condition, super clean bed linen, bathroom, etc. Whenever you need something (like towels) the staff is swift responding. Noise isolation is great, you don't feel like being besides a main thoroughfare, beds and pillows are otherworldly. The internet connection was seamless, which is something remarkable in Haiti, even electricity supply worked most of the time, I guess the hotel has its own power plant, because electricity cuts are frequent throughout the city. There is an ATM inside the hotel, which is good, but it sometimes stops working due to electricity cuts. The restaurant (la Sirène) is top-notch, there are surely a good chef and kitchen team in there. You get Caribbean, Asian-fusion-Caribbean and authentic Kreyòl (créole) dishes, along with international staples. Prices are also international, but the food is excellent. The bar and cafeteria are also very good, the cafeteria has nice sandwiches and salads for lunch, not as pricey as la Sirène. Espresso drinks in the cafeteria are outstanding. The swimming pool is pure bliss, you somehow feel totally away from the troubled city out there. It is a pleasant, green, bubble to escape and relax. The gym is very good, the have treadmills and regular gear for non-pros.

Service in la Sirène is very slow. Yes, they prepare some elaborate dishes, and their super delicious food make the long wait worth, but they are super slow for international standards. This is somehow bothersome during dinner, but when you want a quick omelet or something outside the buffet for breakfast, it is better to go down earlier to la Sirène to get it served in time, otherwise you would have to leave off to your work or appointments and the omelet will still be in process. Checking out was complex, the credit card machine was not working, my driver was waiting to head to the airport, and they told me they would send me the final invoice (which I needed for reimbursement) later on. That never happened, I had to call the hotel from abroad, and I finally got it, but I would have expected it in my inbox without having to call back.

To expensive

Not enough towel

Everything

Everything was superb

Nothing

The breakfast was good very good enjoy myself & everybody was so friendly & welcoming . Absolutely love it. I would go again definitely. 😆

Everything was fine there's not one thing I did not like

I love how the country was not safe but the Hotel environment made you feel like everything was great

Great hotel with nice facilities and friendly staff. Excellent WiFi and shower pressure. Big room with a nice view. The hotel also provided me with a driver for the two days (for an additional charge) who was godsent.

Restaurant food and service did not match the quality of the hotel.