Was going fine until we started noticing cockroaches and we left and went to the front office and they didn’t even say sorry or anything.. not worth the 75 for the honeymoon suite. Refused to do a refund.. lost the money

My wife and I enjoyed the hot tub. The room was clean and the gentleman at the front desk was polite, attentive and professional. 10/10 worth the affordable price.

Had to make a last minute trip to the area. Price was right and there was availability. Nice motel. Was in the process of changing brands. Clean and perfect for a quick stay.

Showed up about 10pm to check in. Nobody in office...3 TV's were on. Rang the bell several times, called zero like the phone on the counter said to do..., called the main phone number let it ring until It disconnected me.. Did all this for about 20 minutes.. over and over.. Went to sit in my car for about 5 minutes, Walked the property looking for anyone.. Nobody around.. Returned to office and repeated everything I did before for 20 minutes continuously. Nobody ever came, never got checked in.. Called Hotel.com.. They were great.. got me out of that Hell Hole and into another hotel.. No charge.. Everybody at Hotel.com was freaking awesome.. That's why I haven't ever used anyone else.. This is the second time they came to the rescue and I'm very appreciative for that.. I won't get a refund but this hotel is extremely ghetto and unsafe.. so I don't even care.. Hotels.com is great though...

Did not stay was not safe door wouldn’t lock tv broken hole in wall activity drug sell and user on property

Our room was the honeymoon sweet. It had a jacuzzi tub in the room. The lights didn't work for the tub. The shower is not private, its in the room. Our bed had bed bugs everywhere. There were dirty sheets on the bed and dirty sheets stuffed between the mattress and box spring. There was also dirty clothes from whoever stayed there last. I dont think the room was ever cleaned. The air conditioner did not work and it was a hot day. People were outside using drugs. The smell was awful.

Amazing

The rooms we received were not the rooms shown on the website AT ALL! I did not rent Jacuzzi rooms. It looked like the rooms hadn’t been cleaned for months spiders bugs spiderwebs, one room had a plastic bag over the smoke detector, completely disgusting jacuzzi mold in the drain, hair on the plug, there was no coffee readily available. I had to travel to get coffee, communication with the clerk when I checked in was little to zilch, barely spoke English, just enough to take my money and my daughters money looked more like an apartment complex then a motel as many permanent tenants apparently live there. Didn’t barely sleep a wink, too scared to see what might crawl into bed with me! The place is under construction everything‘s a mess. The parking lot is trashed. They don’t even have a sign out front to direct you to the front office. Very odd that he had the office locked up when everyone was supposed to be checking out he was inside and just waved at me as I’m trying to open the door to turn in my keys!? And continues to wave as if to hurry me along still not coming to the door?! I’ve stayed in sketchy places, but never this bad! I feel cheated out of my hard earned money and since their was no other choice except drive 30 minutes away, through city traffic, 2 days in a row, from where we needed to be, or pay close to $400 a night anywhere else! There was an air show and a festival so everyone of course price gouges! Really unfair to people honestly. BEYOND UPSET!!!