Palmer House a Hilton Hotel

Premium bedding, pillowtop beds, minibar, in-room safe

37-inch TV with cable channels, video-game console, pay movies

4.0

Good(1,495 Reviews)

Hotel in Chicago, IL

4-Star Hotel

Reasons to book

Includes essentialsPool, Air conditioner, Internet / Wifi and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Historic Chicago hotel in Downtown Chicago with a full-service spa
A full-service spa, an indoor pool, and a restaurant are available at this smoke-free hotel. Additionally, a 24-hour health club, a bar/lounge, and a conference center are onsite.
Housekeeping is available on request.
Palmer House a Hilton Hotel offers 1641 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. Televisions come with premium cable channels, video-game consoles, and pay movies.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and irons/ironing boards. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Laundry

Hot tub or spa

Family friendly

Map of Chicago, IL

Nearby attractions

Museum of Science and Industry, Chicago

10.7 mi

Available Rooms

Room, 1 King Bed, Non Smoking

1 King • 200 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Room, 2 Double Beds, Non Smoking

2 Double • 200 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Room, 1 Double Bed, Non Smoking

1 Double • 150 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Premium Room - 2 Double Beds

2 Double • 249 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Premium Room - 1 King Bed

1 King • 247 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

££££

Palmer House a Hilton Hotel

££££

4.0

Good(1,495 Reviews)

Hotel in Chicago, IL

4-Star Hotel

Reasons to book

Includes essentialsPool, Air conditioner, Internet / Wifi and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Recreational amenities at the hotel include an indoor pool and a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Laundry

Hot tub or spa

Family friendly

Map of Chicago, IL

Nearby attractions

Museum of Science and Industry, Chicago

10.7 mi

Available Rooms

Room, 1 King Bed, Non Smoking

1 King • 200 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Room, 2 Double Beds, Non Smoking

2 Double • 200 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Room, 1 Double Bed, Non Smoking

1 Double • 150 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Premium Room - 2 Double Beds

2 Double • 249 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Premium Room - 1 King Bed

1 King • 247 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Reviews

4.0

Good(1,495 Reviews)

4.0

Nov 2024

My stay was terrific as usual. Best location for my activities. Best Old Fashioned. Comfortable bed and room temperature. Shower worked great.

4.0

Nov 2024

Very nice. Good coffee and snacks at the restaurant express stop on lobby level and Starbucks on street level -- great location right near red line L and only a block from blue line to O'Hare airport.

4.0

Nov 2024

Sleeping quarters were fine. Staff was friendly. Cleanliness not an issue. Bathroom was small and outdated. Service at check-in was awful, as was the availability of elevators. Waited almost thirty minutes to check in, and at least twenty minutes to get an elevator from the 15th floor to the street to make my final departure from the hotel. There were two convention groups at the hotel, but I can’t escape concluding that the Palmer House’s best days are behind it. It was certainly over-matched by the demands on it while I was there. Finally, the new mandatory “resort fee” was a rude shock and, in my view, totally uncalled for. The need for staff to explain it over and over to incoming guests at check-in had to be one of the reasons why that process was so slow and unpleasant. I have many fond memories of past stays at this Chicago landmark hotel, but have neither the wish nor the intention ever to go back there.

4.0

Oct 2024

My bathroom was really dirty w/ hair and scraps of toilet paper all over the ground

4.0

Oct 2024

Although the hotel is very nice and historic our room was a little run down, small, specially the bathroom. Some drawers didn't open and some outlets didn't work. The second courtain could not be raised. beds and pillows were great and also the daily room keeping.

4.0

Oct 2024

We were able to check in early as I prepaid. The room was adequate. The bathroom was small. The building was beautiful. We had a very nice time. We felt it was a bit speedy due to the Chicago marathon going on.

4.0

Oct 2024

In town for Marathon. Hotel inside is beautiful- rooms are so small and rates were Unbelievably high.

4.0

Oct 2024

Service was not good. Very long lines to get help in person or on the phone.

4.0

Oct 2024

We stayed there on a Saturday night that was very busy at this hotel...a couple of weddings, lots of people, but the service was great no matter how busy it was. We had a great time!

4.0

Oct 2024

Wondeful amazing spectacular

4.0

Oct 2024

Great hotel. Room very large but very tired.

4.0

Oct 2024

very nice hotel. however, we had issues with our toilet in the hotel. weak flush and sometimes the water would keep running, making sound. loved their gymy - very nice. pelotons and all sorts of equipment. open 24 hours.

4.0

Sep 2024

We love this hotel! We've stayed here numerous times over the years and it has never disappointed! This time we got an upgrade to the top floor and we had a big room with a great view of the city! The location was perfect for everything we wanted to do during our stay.

4.0

Sep 2024

Hotel is dated and feels understaffed. The building is grand and was once a grand hotel. That is no more. Stay felt like a stay at a college dormitory. Bed was comfortable. Bathroom is cheap and dated. AC makes the room smell like mildew and mold. My tub did not drain on first day. The cleaning staff left their spray bottle in my sink as a gift I guess. None of the sockets in the room can hold on to a plug! On top of it they charge a $25 daily fee that is useless to most travelers. I will take a cup of coffee and/or a coffee maker which the room did not have. One positive thing, nice modern gym.

4.0

Sep 2024

This is a classic hotel in a great location with a beautiful lobby. Unfortunately our standard king room was small, and showed clear signs of neglect. The view from the window was very poor, and the hallway ceilings had staining and water damage. For what we paid (including a mandatory “resort fee”) I expected much better. I don’t plan to stay here again.

4.0

Sep 2024

What a beautiful, historic building! We didn’t have time to use the pool or fitness facilities but would have loved to. The fitness center basically has a full gym. Our room was spacious; my only complaint was that our sage did not work. Regardless we will stay here again the next time we are in Chicago.

4.0

Sep 2024

Place is iconic, some of the staff were very polite and nice, others had an attitude, should had some supervisors from time to time

4.0

Sep 2024

Hotel is elegant but dated, as are the rooms. The express elevator to floor 22 is great, with no wait time, but the rooms are small even on the exec floor and not modern lookig at all. I also didn't appreciate walking the gauntlet of sales reps schlepping the Hilton packages as we were checking out. That's too much "Buy a Time share" sales pitch for a first rate hotel, and why I gave you only 3 stars. Also, $60 a day parking is nuts. If I had known, I would have slept in my car at that rate.......

4.0

Sep 2024

First off great location being right on so many L lines. Hotel is old and showing its age with scuffed floors and chipped paint. Bed was good, cleaning seevice in the rooms was great, I’d stay again for location but for the price and condition I might also look elsewhere with L access.

4.0

Sep 2024

Our stay was fantastic rooms were nice size closets refrigerator. Love the old Nostalgia of all the old timers who played and sang at the Empire dining room. Very close to all the activities restaurants Michigan Avenue it was great only thing and I guess that's typical of Chicago Downtown parking not provided except for valet $80 a day ridiculous or down the street $55 a day in and out okay of the parking in addition to that they charge $25 plus tax a day some kind of fee for what I don't know on top of your hotel stay.

4.0

Sep 2024

Dirty, shabby, loud

4.0

Sep 2024

The bathroom was dirty - old toothpaste wiped on the vanity, dirty towel hanging on the door, and the room was shabby. Won’t be going back.

4.0

Sep 2024

I loved the Palmer, the staff were super nice and the ambience at the lounge is fantastic. Overall, I had a great experience and will make this my new hotel of choice for Chicago.

4.0

Sep 2024

Beautiful hotel in a great location for exploring the city. the line to check in was an hour long and the food at the restaurant was not the best. But there are plenty of options to choose from around the hotel.

4.0

Aug 2024

The room needed repairs. Wallpaper peeling off every wall, tv did not turn on, bathroom fan didn’t work so pink mold around all faucets and tub, tile cracked in tub. The room needed a lot of love at a rate of almost $300 a night.

4.0

Aug 2024

I stayed at the Palmer House for the first time on 8/24/2024 for an overnight stay. Love the hotel. The breakfast at the Lakewood Restaurant was very good. The room was very nice and comfortable. The only issue is the bathroom was so small that the door hit the toilet when closing the door. The tub sides were tall to the point I did not feel comfortable stepping into it. I have physical limitations. Next time I stay here, I will make sure I book an ADA compliant room.

4.0

Aug 2024

It's been awhile since I stayed at Palmer House Hotel, but I was shocked at the current condition of the hotel. Lobby and entry looked well enough, but hallways and our guestroom were shabby and in need of maintenance. I know this is a historic hotel and that is one of the draws of the place for me. Historic should not equal run down however. Peeling wall paper, a tear in the carpet of our hotel room large enough to cause me to trip and fall, lights not working, a toilet that ran constantly -- mechanical and maintenance issues that make a stay uncomfortable/unpleasant. Front desk staff were lovely -- especially Tashera at check-in. Valet parking staff were great also. Housekeeper started trying to access our room at 8:30 am day of check-out. We explained we would be out of the room before 10am and she could have it then. She entered or attempted to enter 4 more times after that, which made it difficult to finish preparing and packing up efficiently. The final time she entered was when we had left the DND sign on and took our luggage down to Valet to store in our car. When we returned to our room the Housekeeper was in the room, throwing out our breakfasts and coffee and collecting the belongings we had left in the room needed for meetings later in the day. It wasn't even 10am and we hadn't checked out! We were considering Palmer House for future events, but given the condition of the guest areas and behavior of housekeeping, we've removed it from our list.

4.0

Aug 2024

It was fine, which is not what I want for nearly $400/night. It’s been 20 years since my last time here, and the “luxury” is in lobby aesthetics only. Instead of offering services to empower customers to spend more, they now are nickel and diming customers. The room was small and the wallpaper was peeling, but the location was great. If you can get a room for $200, it might be worth it. For more, I would check other options and make a point to visit to see the lobby.

4.0

Aug 2024

We like The Palmer House in Chicago and stay there regularly. The “spa fee” cheapens the experience and leaves a bad taste—it feels as if you’ve been manipulated.

4.0

Aug 2024

Access to Millennium Park and the Art Institute of Chicago and all both provide the visitor. Walkable! Also, local public transportation to the Field Museum, Planetarium and Aquarium, as well as Soldier Field. Very personable front doorman for directions and taxis. Room not cleaned one day causing a downgrade in service rating.

4.0

Aug 2024

No safe smoking area too big. No maps of property. Room service was severely limited. Can’t get coffee in morning for my time zone. My room cleaner was the only smile I recieved all week.

4.0

Aug 2024

Check in line was horrible

4.0

Aug 2024

This location is perfect to get to and do everything you want near Millenium park and Soldier Field. Lots of good food options in the area. Staff was very kind to us. They are constantly fixing things while we were there to make it better. Painting,ect. To-go brownies were definitely old.

4.0

Aug 2024

A classic hotel with character. Seemed overpriced at over $530/night (inc. taxes and mandatory fees), for a basic room, but Chicago is expensive. Our room was small and underwhelming (perhaps because it included a handicap-accessible bathroom), with a "view" of an alley.

4.0

Aug 2024

Amazing people, location, wonderful hotel. I stayed there for Lollapalooza and it was so close to Grant Park, that was a nice surprise. The kindness of the staff was wonderful, from Ashante at check in to the truly sweet housekeepers that checked on us daily. Everything was a step above expectations and it was a fantastic hotel overall. I would happily stay there again!

4.0

Aug 2024

Gorgeous hotel in the heart of everything! Great service from all staff and excellent amenities!

4.0

Aug 2024

The hotel was really nice, the associates were also very friendly and accommodating. 12/10 would recommend.

4.0

Aug 2024

There was no soap or body gel in the shower.

4.0

Aug 2024

The tub sounded like you could fall through at any moment when you stepped in, out or around in it. Walls were very thin and we unfortunately had a room right next to elevator. Guests were loud in middle of night. They started doing work outside our room early Monday morning which sounded like banging. Check in took forever, over an hour. Extremely close to all the Chicago things though and pleasant otherwise.

4.0

Aug 2024

Aside from a couple free water bottles at check in, we stood in line 45 minutes to check in, refillable shower products were all empty, peeling wallpaper in the bathroom, no counter space in bathroom - high cost of accommodations for a low quality experience. Digital checkin on hotels.com did not work either.

FAQs

How much does this hotel cost compared to others in Chicago?

The average price for a rental in Chicago is £134 per night. This rental is £7 above the average.

Is parking included with this hotel?

Parking is not specified as an available amenity at Palmer House a Hilton Hotel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Palmer House a Hilton Hotel. Enjoy the water!

Is Palmer House a Hilton Hotel pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Palmer House a Hilton Hotel?

We found 7 amenities for this rental. This includes pool, air conditioner, internet / wifi, laundry, and hot tub or spa.

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3.4

Average(145 Reviews)

W Chicago - City Center

Palmer House a Hilton Hotel

Hotel in Chicago, IL

Reasons to book

About this hotel

Amenities

Map of Chicago, IL

Nearby attractions

Available Rooms

Room, 1 King Bed, Non Smoking

Room, 2 Double Beds, Non Smoking

Room, 1 Double Bed, Non Smoking

Premium Room - 2 Double Beds

Premium Room - 1 King Bed

Palmer House a Hilton Hotel

Hotel in Chicago, IL

Reasons to book

About this hotel

Amenities

Map of Chicago, IL

Nearby attractions

Available Rooms

Room, 1 King Bed, Non Smoking

Room, 2 Double Beds, Non Smoking

Room, 1 Double Bed, Non Smoking

Premium Room - 2 Double Beds

Premium Room - 1 King Bed

Reviews

FAQs

How much does this hotel cost compared to others in Chicago?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Palmer House a Hilton Hotel pet friendly?

What amenities are available at Palmer House a Hilton Hotel?

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