Hotel Rumbao, a Tribute Portfolio Hotel

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 Bedroom, City View | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Queen Beds | Premium bedding, down comforters, pillowtop beds, in-room safe

Breakfast, lunch, dinner served; local cuisine

4.4 / 5.0

Excellent(608 Ratings)

Hotel in San Juan

4-Star Hotel

Reasons to book

High-end valuePrice for this property is higher than average in the area

Includes essentialsPool, Air conditioner, Internet / Wifi and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Bayside San Juan hotel in Old San Juan with a 24-hour health club
Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour health club. WiFi in public areas is free. Other amenities include a bar/lounge, a spa tub, and valet parking.
Housekeeping is available on request.
Hotel Rumbao, a Tribute Portfolio Hotel offers 245 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Refrigerators, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Balcony or Patio

Hot tub or spa

Map of San Juan

Nearby attractions

Toro Verde Adventure Park

37.3 mi

Las Pailas

42.6 mi

Balneario El Escambrón

2.4 mi

Luis Muñoz Marín Park

7.5 mi

Available Rooms

Suite, 1 Bedroom, City View

2 Double

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Room, 1 King Bed, Bay View

1 King

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Deluxe Room, 2 Queen Beds

2 Queen

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Junior Suite, 1 Bedroom

1 King

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Traditional Room, 1 King Bed

1 King

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

££££

Hotel Rumbao, a Tribute Portfolio Hotel

££££

4.4 / 5.0

Excellent(608 Ratings)

Hotel in San Juan

4-Star Hotel

Reasons to book

High-end valuePrice for this property is higher than average in the area

Includes essentialsPool, Air conditioner, Internet / Wifi and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Balcony or Patio

Hot tub or spa

Map of San Juan

Nearby attractions

Toro Verde Adventure Park

37.3 mi

Las Pailas

42.6 mi

Balneario El Escambrón

2.4 mi

Luis Muñoz Marín Park

7.5 mi

Available Rooms

Suite, 1 Bedroom, City View

2 Double

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Room, 1 King Bed, Bay View

1 King

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Deluxe Room, 2 Queen Beds

2 Queen

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Junior Suite, 1 Bedroom

1 King

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Traditional Room, 1 King Bed

1 King

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Ratings and reviews

4.4 / 5.0

Excellent(608 Ratings)

2.0 / 5.0

Dec 2024

We stayed as a family and had a great experience at this hotel. It was very clean, and the location was convenient with easy access to public transportation and Old San Juan. The only downside was that there wasn't a kettle for boiling water in the room. The staff were friendly and helpful, though the hotel was on the expensive side.

2.5 / 5.0

Dec 2024

Excellent service. Good food. Valet parking service excellent.

2.0 / 5.0

Dec 2024

The major snags were we could not get into our room until 90 min after the check in time which was a drag. There was a very loud party going on in the restaurant which did not help make it more relaxing. The room was nice. The food was ok, definitely would recommend eating outside the hotel although the second floor bar had really nice views.

0.5 / 5.0

Dec 2024

Unfortunately, the Hotel Rumbao was a much less than satisfactory experience for us. Why? Let me list the reasons: 1) There are only 2 guest elevators for the entire hotel…and one was out of service not only during our entire stay, but apparently for quite some time before according to a returning guest. The single elevator situation created all kinds of problems. Checkout time was a nightmare. We waited through 5 arrivals on our floor before we could get on. 2) Our room was long and narrow, with the television mounted on a long wall such that it basically couldn’t be viewed from the bed. Even worse, it was completely fixed i.e. not on any sort of swing arm. 3) Housekeeping never showed up. The silly ‘request bar’ by which you ask for housekeeping is totally unclear. 4) The coffee maker was jammed with a pod from a prior guest. I stained my clothes trying to get the thing out. I did finally succeed. 5) The room was distinctly musty smelling. 6) Kueros restaurant - mediocre food with even more mediocre service. We practically had to beg for glasses of water. So, were there any bright spots? Well, the bed was decent and the shower was excellent. That’s about it. While Hotel Rumbao is extremely convenient for the port, I would studiously avoid based on our experience. Marriott out to be ashamed of this level of performance.

2.5 / 5.0

Dec 2024

Great hotel. Very beautiful and comfortable. Perfect location for shopping, sightseeing and restaurants. If you’re sailing out of San Juan it’s so convenient to just walk across the street to the ship. Will definitely come back here.

2.5 / 5.0

Dec 2024

It was awesome

2.5 / 5.0

Nov 2024

Got there early after a cruise and was able to get our room before 3pm that was really nice. Spacious rooms and there breakfast was good.

0.5 / 5.0

Nov 2024

I wish I could say good things about this hotel, but our experience was disappointing from start to finish. Check-in was supposed to be at 3 PM. We arrived at 4 PM, but our room wasn’t ready until nearly 5:30 PM. With a wedding to attend, I requested a refund so we could stay with a friend and make it on time. Instead, the receptionist mentioned she'd try to get us a room. After a while she came back with what felt like an attempt to guilt us into declining the room and just "waiting like everyone else." My response to this move was something like "It's either that or a refund", which made her finally ungraciously give in and accept our request for the next room. A bit after that we got our room, but the delays were frustrating. My family had similar late check-in issues earlier this year, and a staff member admitted that some guests hadn’t received their rooms until 9 PM the night before. That night, our sleep was interrupted by a flashing alarm light and then fully woken at 8:30 AM when the alarm system went off. No apologies or compensation were offered during checkout. To top it off, valet delays meant we waited over an hour for our car, although the valet staff were at least communicative and professional. While individual staff members were doing their best, it’s obvious management issues are at play, creating a disorganized and unsatisfactory guest experience. I hope this review encourages improvements, as this was far from the standard of service we expected.

2.5 / 5.0

Oct 2024

The Hotel was amazing. It was very clean and the staff is friendly and very helpful. I will be going back real soon. When I'm in San Juan i am only staying here.

2.5 / 5.0

Oct 2024

The best part of the hotel is the staff. Sarah at the reception was especially helpful and friendly. Overall the hotel is quiet, clean, and has very nice amenities. The restaurant on the second floor had really good food and the drinks at the bar were fantastic! I recommend the Rum-Bao!

2.5 / 5.0

Oct 2024

Excellent prompt service

3.0 / 5.0

Sep 2024

Pros: Beautiful, updated property walking distance to everything in Old San Juan. Friendly staff. Cons: Room pictures were not accurate to what I booked. Pictures showed a balcony, and I did not get that. Self-parking in the building across the street was very confusing. They should definitely create a printout with directions or make the process easier with a card you can swipe to get in and out. They should also label the door in which you enter into the parking garage. There is no signage.

5.0 / 5.0

Sep 2024

5.0 / 5.0

Sep 2024

Good attandance Prompt to serve you Courteous at all time

2.0 / 5.0

Sep 2024

There was only 1 elevator working and that was a big issue and they didn't have enough employees to valet the cars if you used valet parking. The room was clean amd modern. The Air conditioner however wasn't that strong and cuts off when your sleep like its motion sensored

5.0 / 5.0

Sep 2024

Noise next door kids running the hallway

5.0 / 5.0

Sep 2024

Omg please get new mattresses for the hideaway beds It was like sleeping on a cot but with metal Rods Underneath. I’m Pretty sure the mattress was From The 80s Hahaa but everything else Was really Lovely

2.5 / 5.0

Sep 2024

Our stay was awesome!

4.0 / 5.0

Sep 2024

VERY CONVENIENT location. Buy the breakfast package - worth every cent. The waitstaff will give you directions/tips where to go and what to skip. Only complaint was Concierge didn’t update us on ticket availability, and after waiting all afternoon, called tour company directly and they squeezed us in final group of the day

5.0 / 5.0

Sep 2024

excellent

4.0 / 5.0

Sep 2024

The second floor restaurant had delicious meals available. Everything we had was amazing! Our room wasn’t ready until 2 hours after check in & I wasn’t called to let us know when it was ready so if we didn’t go back & check we wouldn’t have known for hours. It was very close to restaurants & shopping with a nice view of the water.

5.0 / 5.0

Sep 2024

We really enjoyed our stay here. The room was beautiful - we had a nice view of the harbour and it’s close to the cruise ship dock. Right on the edge of old San Juan. Parking is available it’s just a bit interesting to figure out at first as it’s located in another building.

4.0 / 5.0

Sep 2024

I would definitely recommend this hotel..it was in an area where there was plenty of restaurants, nightlife & walkable, safe in Old San Juan.

1.0 / 5.0

Sep 2024

We were treated very rudely by the check-in staff because we used Expedia. We were not given our Marriott points and we were told “you deserve what you reserve” meaning we were not going to be treated like other guests. I was told that more than once. Very disappointing.

5.0 / 5.0

Aug 2024

Great place

4.0 / 5.0

Aug 2024

Great location for old San Juan.

5.0 / 5.0

Aug 2024

Great customer service and near some great spots for food!

5.0 / 5.0

Aug 2024

Great hotel and great location

4.0 / 5.0

Aug 2024

Great location with 2 restaurants on site. Walking distance from shopping and restaurants and walgreens was right next door

2.0 / 5.0

Aug 2024

Elevator carpet and hallways were dirty

5.0 / 5.0

Aug 2024

5.0 / 5.0

Aug 2024

Personnel was very nice. Lots to do near by.

5.0 / 5.0

Aug 2024

The staff was very helpful and the restaurant staff Kueros was wonderful even took pictures for us. 10 out of 10. Great experience from beginning to the end. The bellhop was so helpful when we needed assistance with Spanish Uber driver.

5.0 / 5.0

Aug 2024

Was able to book a room same night and hotel staff was very accommodating

5.0 / 5.0

Aug 2024

Perfect

5.0 / 5.0

Aug 2024

Easy check-in, the staff very professional and friendly, whenever we had any questions they were happy to answer. The room was very clean. Downstairs bar is the best and the staff was wonderful. This was the best stay and we will be back.

5.0 / 5.0

Aug 2024

Great location!! Nice and clean hotel

5.0 / 5.0

Aug 2024

A very clean beautiful place, staffs were great and helpful and kind. I would definitely go back.

5.0 / 5.0

Aug 2024

The hotel was unique and accessible to many restaurants and shopping, walking distance. The staff were amazing! We had a great time… the rooftop pool had an amazing view.

3.0 / 5.0

Aug 2024

Staff was nice especially check-in desk and the bartenders. Not so nice was the wet rug in our room. Staff was aware but it was not resolved.

FAQs

How much does this hotel cost compared to others in San Juan?

The average price for a rental in San Juan is £162 per night. This rental is £79 above the average.

Is parking included with this hotel?

Parking is not specified as an available amenity at Hotel Rumbao, a Tribute Portfolio Hotel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Hotel Rumbao, a Tribute Portfolio Hotel. Enjoy the water!

Is Hotel Rumbao, a Tribute Portfolio Hotel pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Hotel Rumbao, a Tribute Portfolio Hotel?

We found 6 amenities for this rental. This includes pool, air conditioner, internet / wifi, balcony or patio, and hot tub or spa.

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1 king bed

Pool · Kitchen or Kitchenette · Air conditioner

Indulge in a peaceful retreat at Embassy Suites by Hilton San Juan Hotel & Casino, our elegant Resort in San Juan. Enjoy amenities including Air conditioner, Internet / Wifi and Laundry, and more.

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Hotel Rumbao, a Tribute Portfolio Hotel

Hotel in San Juan

Reasons to book

About this hotel

Amenities

Map of San Juan

Nearby attractions

Available Rooms

Suite, 1 Bedroom, City View

Room, 1 King Bed, Bay View

Deluxe Room, 2 Queen Beds

Junior Suite, 1 Bedroom

Traditional Room, 1 King Bed

Hotel Rumbao, a Tribute Portfolio Hotel

Hotel in San Juan

Reasons to book

About this hotel

Amenities

Map of San Juan

Nearby attractions

Available Rooms

Suite, 1 Bedroom, City View

Room, 1 King Bed, Bay View

Deluxe Room, 2 Queen Beds

Junior Suite, 1 Bedroom

Traditional Room, 1 King Bed

Ratings and reviews

FAQs

How much does this hotel cost compared to others in San Juan?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Hotel Rumbao, a Tribute Portfolio Hotel pet friendly?

What amenities are available at Hotel Rumbao, a Tribute Portfolio Hotel?

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