Staff and cleanliness were outstanding. Rooms need updating. I would like to see at least a coffeemaker in the room and if possible a microwave would be nice. Beds and linens were extremely nice. Chairs in room were not very comfy though.

Sorry - no time

After staying downtown and diliking it, I always choose the Laurel Inn for my bus trips now. Rooms are comfortable and bathroom updated and I really like the safe and calm feeling of the neighborhood. Looking forward to coming back when the building next door is finally built since 7-5 construction is unpleasant. Gill the manager tries hard to make it a nice experience.

Comfortable. Easy check in and check out. Solid amount of space for the neighborhood the hotel was in. The ac in the room emitted a strange smell though

Perfect location for our weekend of events. Friendly staff. Comfortable room.

Very comfortable bed. Presidio is a nice, quiet area. Nearby restaurant, bar and breakfast place excellent.

This is our second stay at The Laurel Inn. Both times were because of my husband having surgery at UCSF. This is close to the hospital. We just parked our car at the hotel and then I would Uber back and forth to the hospital. The staff here at the hotel is just wonderful, and the rooms are not fancy but I would say they are charming and comfortable. I highly recommend this hotel. I would say that the lobby could use an update as that is where you get your first impression of the facility. Thank you for a very comfortable stay!

Having stayed at the Laurel Inn for over a decade it is sad to see the little declines-dirty laundry cart in hall for three days, end of breakfast amenities,staff not as friendly. The rooms were still spotless and the location great,but it has lost some of the neighborhood warmth.

Amzaing & caring staff. Stayed here while a family member was very sick in the nearby Kaiser hospital, they were very friendly & flexible. Short walk to the hospital.

Great location but the facility seemed a bit old and tired and in need of remodeling. It was expensive compared to similar hotels and the on-site parking was an additional $45/night. I won't be staying here again.

They were very helpful to suggest breakfast places and help with other suggestions

So happy I discovered this gem of a hotel far from downtown dirt and grime. It’s like another world. Tough walking the hills but great dining and shops in all directions. Make sure to ask if you want daily cleaning of room. Very helpful staff and easy parking for $42. Even facing Presidio street, felt peaceful and quiet. My second business trip here. Will keep returning.

Jill was great from the start. Super nice and warm after my long day of travels. grazie mille

Close to PAC heights and only option for In er Richmond. Not an amazing hotel though.

very comfortable beds, friendly service, good coffee. would have liked if the food service had at least one healthy filling gluten free option.

Very nice small hotel - comfortable and convenient. excellent staff. We will try there again.

Lovely rooms in great neighborhoods. Staff very friendly and helpful

Very helpful GM.

Excellent pet friendly!

Clean room, spacious, staff friendly.

Jill was wonderful accommodating my son the groom and his bride as they prepared for there wedding. It is a lovely hotel in a great location with parking.

Not sure I will stay anywhere else when visiting SF now that I have stayed here. The dirty and grimy feeling of union square and Soma doesn’t exist here. Stunning residential neighborhood and easy to walk to Presido plus great restaurants and shopping nearby. Took 30 min from airport so not that different from downtown. Outstanding staff. Modern decor in room. Room 308 very large and quiet. Are at Magic Flute and Spruce nearby…excellent. Walked to Brioche in Haifght and The Mill for breakfast and everything was excellent.

Excellent. It could even be better if they could accommodate breakfast even if simple.

Great location if one needs to be in lower pacific heights or presidio heights neighborhoods; easy walking and multiple transportation options. Rooms nice, staff very nice and helpful. Major issue and one item that may well prevent my return was terrible water pressure. Taking a shower was a trying experience; took forever. Attached bar Laureate I believe, very nice, small bites the limit for food but they were good; nice staff.

Property offers 2 parking spaces legally authorized for reserved placard and disabled plate guests, however they actually view the spaces as optional and even allow non authorized guests to park their cars in both spaces for their convenience. As a caregiver and driver for an authorized disabled person, I had to ask the front desk person to relocate one car so that I could re-park in the ADA space to load up at checkout. What bothered me the most is how the staff expected me to understand they have a need to do it despite overflow garage parking on another level which they intimated could inconvenience a guest as the entrance requires issuing a garage door clicker. What about inconveniencing a person who is disabled their rightful designated parking space? Not only baggage etc is loaded and unloaded but wheelchairs and close proximity for less mobile guests factor in. And then, to not offer an apology, and charge $42/day for parking? An apology goes a long way. The property and location serve my needs and satisfaction very well. I hope the management takes a better look at tracking when they have current disabled guests who require the parking space, and more importantly that they follow the federal law as posted on signage on their property. Very Disappointed, but only in this regard.

A lovely place with great staff ! We will return!

Very nice friendly staff

Computers were down at check in, but quickly got me in. Fantastic location, SUPER clean, spacious room, easily got a late check out. Would absolutely stay again.

Friendly

Was the perfect spot to stay when on business in San Fran. A hidden gem.

large room

We needed a room at the last minute due to a hospital procedure gone haywire. The hotel could not have been more accommodating, friendly, clean and safe. We actually hated to leave as it was such a beautiful room.