The floors were filthy. I walked around with socks and they were black after a few mins of walking around. I also noticed when I walked in shower the black marks on floor towel. Gross. Hallways are too noisy, not very good with sound proofing the doors. Awful time sleeping. Great parking. Nice area.

Room door did not lock properly. The exhaust fan in the bathroom did not work. The timer in the bathroom needs to be longer. No bathroom floor mat.

Police were at the hotel multiple times and fire department, not enough towels, lights near the bed were full of what appears to be hair on the wire portion, floor was unbelievable dirty, worst experience I ever had a hotel. I will never come back. Staff was excellent considering the circumstances.

Floors were so dirty, the bottoms of our feet were black after we got out of the shower. Mattress was lumpy.

Our room was nice but had no extra toilet paper. Our one roll had enough for me to use twice. One tiny little 3 oz bottle of conditioned shampoo for 3 adults in our bathroom. No body wash at all. There is also no room service for anyone unless you are there for at least 14 days. I wouldn’t even want to touch a room that hasn’t been cleaned in 14 days. Are people actually living in this hotel? It was a weird stay and I probably won’t come back again unless they were to actually act like a hotel. At least I felt safe there.

The room was horrible, they provided limited supplies; there was no body wash, shampoo, or conditioner. The walls were so thin that everything could be heard from within the room. No room service, nothing was clean inside the room. The sheets and blankets were thin and dirty. I also found a small cockroach crawling on my bed. We had to take out our own trash and the floors were literally black. The only good thing about this was the free parking. Even the staff was barely there when we needed to inquire about checking out. We will NOT be coming back

It was very dirty and it looked like someone had been living out of our room before we go it. The sheets had cat prints and all the furniture was clawed. There were bugs it honestly looked like no one had cleaned it.

Floor was very dirty, too much noise , and found a cockroach behind tv.

Nothing

I liked my stay a lot. My first time in Illinois and it was a pleasant stay.

Everything was great

Great customer service

People in motorcycles up until 2am so couldn’t sleep. And because of that no parking space.

Selected this hotel because it was close to Midway airport and was good price for the area. Key card required to enter hallways with rooms. Overall felt safe in hotel. Would not stay here long but was comfortable for our 1 night. Could smell marijuana through out building.

Room was nice only issue I had was an oder when we entered the room it smelled like the floor had been moped with an sour mop head everything else about the stay was nice please make sure they are changing mop heads more frequently but all and all a great stay

Pluses— 1-they provided me a toothbrush and toothpaste, lifesaving as my luggage didn’t arrive. 2-Front desk gentleman was helpful and courteous. Minuses— 1-lobby/check-in desk closes early. I arrived in the middle of the night due to delayed flight and had to stand outside until staff answered the phone and later opened the door. It was uncomfortable and felt unsafe. 2-The place is available to long term renters and overnight guests. Odd combination. 3-cosmetic repairs made, place still looks runed down. Towels are thin and small. Linens looked old and cheap, blanket was paper thin.

There were holes in the wall as if their remodeling tape was left all over the place and an allayra dust on the furniture.

This hotel was not worth the 3 stars it has. It doesn't deserve 1star. We were in Chicago because my father-in-law was dying. He passed away earlier than anticipated, so our 3 night stay was only 2 nights. The person at the desk refuse to give us any kind of a refund for the third night. He stated that since our hotel was booked through a third party carrier they could do nothing about it. That I was welcome to contact the third party carrier myself but that more than likely there would be no refund. The employee was not sorry, and didn't have any sort of feelings about the travesty my family and I had just gone through. I do understand some people use any excuse to get out of having to pay for things, but when you see a family from a different state in such a situation, where was the compassion. In addition to that the rooms were dirty and the the floors were sticky. I went out and bought my own cleaning supplies to clean the floors. They gave me a difficult time in needing extra towels. I was told there had to be an exchanging of the towels. The pictures of this hotel that they have on their website are definitely not accurate. Horrible terrible stay!!!!

This property is dirty, staff was not present initially for check in, it is totally not worth the cost

First impression was to cancel and go elsewhere but we were4 dropped off. Not the best choice to stay after driving by many other hotels getting there from the airport. We were given a room that was already occupied! The carpet was pulled up in all the hallways and we thought that was going to be there worst part but at 8am when a man opened our door without as much as a knock waking us up asking if we were checking out and that wasn't even the worst! At 8:05 the hammering outside our door and all up and down the hall started. A knock asking us the let them nail the threshold in our doorway came. We felt bad for the workers as they are just doing their job but why did the hotel put people in these rooms to begin with? Wanted to go down to get the cup of coffee and couldn't use the elevator on the floor because they had glue spread out for the flooring, the coffee was absolutely non drinkable. We got out as fast as we could but we have yellow tape across our door since they were gluing that section, good thing we got out when we did, the people down the hall were told 40 minutes before they could get out of their room!!! People working were very nice but management should have not been renting rooms during this install or at least have it mentioned on the site when booking to avoid. I would never return to this hotel, did not feel safe at all with people opening door and also we were given keys and walked in on someone ourselves!!

had a wonderful stay, would come back.

No sheets/blankets on the bed. Non smoking, but smelled like smoke. Broken window. Didn’t end up staying.

No staff at 9:00AM for check out. Had to call number provided twice and staff still didn’t come down. Hotel was dirty. The soles of my feet were solid black after walking on floor.

Good service and cleanliness :)

Excellent service

Blood stains in the bathroom and hair everywhere. Will have to wash my clothes in hot water when I’m home because I’m pretty worried about bed bugs too. Do yourself a favor and don’t stay here

The room was clean and wheelchair accessible.

You get to consistently mingle with the Burbank Fire Department because the Fire Alarms go off all hours of the night I have counted 25 false fire alarms ,So bring your fire fighting gear this is Not a joke ! Do your research call the Burbank Fire Dept and ask .

It’s not what you think it is, I checked in looked at the room and checked right back out.

The first room we were put in, the tv didn't work and the floor was sticky. The second room was not as clean either. The tub wasn't clean. There was dust all over the tv. No one was available the mirning of check out.

Homeless people in the parking lots feel unsafe to walk around

This place was not ran like a typical hotel. It seemed to be used like an apartment building housing displaced and/or low-income tenants. The amenities/accomodations were bare minimum, the decor of the space is shabby, dingy and not well kept. There were holes in the bathroom door, the kitchen countertop was pulling away from the wall and the furniture was tattered and worn more than usual. Planned to stay for two weeks; cut my stay to one night and found lodging elsewhere.