Sofitel Hangzhou Westlake

Suite, 1 King Bed (Prestige) | View from room

1 bedroom, premium bedding, down comforters, minibar

Suite, 1 King Bed (Prestige) | 1 bedroom, premium bedding, down comforters, minibar

8.2 / 10.0

Outstanding(421 Ratings)

Hotel in Hangzhou

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Top-tier experienceOne of the higher cost properties in the area

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

About this hotel

Luxury Hangzhou hotel connected to a shopping center, a quick walk to West Lake
Along with 3 restaurants, this smoke-free hotel has an indoor pool and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna, and a coffee shop/cafe are onsite.
Housekeeping is available on request.
Sofitel Hangzhou Westlake offers 233 accommodations with minibars and safes. Beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries, and hair dryers.

This Hangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Map of Hangzhou

Nearby attractions

Orioles Singing in the Willows

0.8 mi

西湖十景

1.7 mi

Available Rooms

Luxury King Room

1 King • 484 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Superior Room, 2 Twin Beds

2 Single • 377 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Junior Suite, 1 King Bed

1 King • 646 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Luxury Room, 1 King Bed, Business Lounge Access

1 King • 484 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Luxury City View King Room

1 King • 484 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

££££

Sofitel Hangzhou Westlake

££££

8.2 / 10.0

Outstanding(421 Ratings)

Hotel in Hangzhou

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Top-tier experienceOne of the higher cost properties in the area

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

About this hotel

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Map of Hangzhou

Nearby attractions

Orioles Singing in the Willows

0.8 mi

西湖十景

1.7 mi

Available Rooms

Luxury King Room

1 King • 484 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Superior Room, 2 Twin Beds

2 Single • 377 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Junior Suite, 1 King Bed

1 King • 646 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Luxury Room, 1 King Bed, Business Lounge Access

1 King • 484 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Luxury City View King Room

1 King • 484 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Ratings and reviews

8.2 / 10.0

Outstanding(421 Ratings)

10.0 / 10.0

Jul 2024

It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.

10.0 / 10.0

Jul 2024

Next to the Westlake, very easy to access. Central location

10.0 / 10.0

Jun 2024

Convent location a block from West Lake, clean comfortable facility, would stay here again.

2.0 / 10.0

Jun 2024

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

5.0 / 10.0

Jun 2024

Clean convenient location. Short walk to West Lake. Easy access to shopping district and restaurants.

10.0 / 10.0

May 2024

Very convenient. We were just across from the lake. Our junior suite booking including daily breakfasts and afternoon teas. Suite was tidied twice a day with fresh fruits provided daily. Hotel drivers offered good rates and good service.

4.0 / 10.0

May 2024

Great location next to the lake

5.0 / 10.0

Apr 2024

Close proximity to the West Lake makes it easy to assess. There's no lake view from our room but can go to the gardens for that. Room is well taken care of by the service staff, excellent service.

1.0 / 10.0

Apr 2024

- 5 stars Hotel without good air-conditioner - Not providing convenient room and comfort to the guests. - Staff Hotel not even solving guests complaint. - Air conditioner not running well, noisy room environment.

3.0 / 10.0

Dec 2023

The housekeeping was not met. The cups weren’t washed. The beds weren’t tided properly. Some of our rubbish was also not cleared away. The service was not what we expected based on the reviews.

5.0 / 10.0

Dec 2023

convinient location, 10 minutes walk to water front, 20 minutes walk to the most popular shopping district

10.0 / 10.0

Nov 2023

Near West lake

10.0 / 10.0

Oct 2023

The hotel is located cross street distance from the world famous Westlake. The hotel rooms are super clean and spacious. The staff are well trained, but I found the male staff members were less patient than the female staff. Another thing should be improved is the transportation. The taxi or Uber drivers sometimes were not able to drive to the front of the lobby to pick up guests - inconvenient when with luggage.

10.0 / 10.0

Sep 2023

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

10.0 / 10.0

Sep 2023

Very nice hotel despite being slightly old. The hotel is very pretty and service is extremely good.

10.0 / 10.0

Aug 2023

This property was amazing. For the location and price, it can't be beaten. It was a 3-minute walk to a fun part of the west lake with food and dining. The cabs were able to pull up to the front of the lobby. The service was really good. Can't way enough good things about this hotel. I will definitely be back

10.0 / 10.0

Aug 2023

The staff were more than accommodating. They helped make my stay enjoyable.

6.0 / 10.0

May 2023

area for improvement for staff at dining room making noises while pulling the chairs during clearing

5.0 / 10.0

Jan 2023

The room is one of the best we have stayed, the other greatest experience are the staffs we met, especially the gentlement Liu (小刘) from the conciege, he is

5.0 / 10.0

May 2020

Great location, very helpful staff. Virus means breakfast is limited but still very good. Right by the lake, wonderful. Good English spoken. Room great too. Walking distance to lake,pagoda, shops. Thoroughly recommend.

4.0 / 10.0

Jan 2020

The room is nice. The staff are not professional. Not enough people to handle check in. Had to wait long for my turn. Reception staff are not experience, ie: does not know how to charge to foreign credit card, transport transfer booked through hotel but they said through others and could not print out receipt, staff checked out my room wrongly by seeing wrong number. Breakfast was not good. Used my card to go into breakfast venue which was paid with my room. The staff said my breakfast was not included which i said it was included. Another staff came and checked and then said my room came with breakfast.

5.0 / 10.0

Dec 2019

Very good room air conditioner on Winter. Also very silent at room.

2.5 / 10.0

Dec 2019

Room was meticulously made up every day. Because of a free upgrade, room was exceptionally comfortable.

5.0 / 10.0

Dec 2019

Room was meticulously made up every day. Because of a free upgrade, room was exceptionally comfortable.

5.0 / 10.0

Nov 2019

Everyone is helpful and friendly. They take very good care of me from the moment I arrive until they put me in a taxi to head to my next destination. One of the most pleasant stays. The manager Raymond always takes care of me. Thank you Raymond for your hospitality.

10.0 / 10.0

Nov 2019

10.0 / 10.0

Nov 2019

Wonderful staff, excellent service, beautiful hotel, fantastic artwork in every part of the hotel. Loved it.

4.0 / 10.0

Oct 2019

Close to the lake. Comfortable stay after a day out. Staff are generally friendly.

1.0 / 10.0

Oct 2019

It was NOT a 5 star hotel at all. The bathroom and the cleanliness is not up to par with a five star hotel. It was old, dusty and dirty bathroom, The room was old and dim looking with dust. The Housekeeping was not good. The front desk even told us we were upgraded to a higher room but when we walked in, it was horrible looking and old. Not what we expected for five star and for the price we paid, I think you can find a better hotel with same convenience around the west lake.

3.0 / 10.0

Oct 2019

It was close to West Lake. They locate us in a small room, with dirty carpet and old furniture. The fan in air conditioner made a horrible noise in the middle of night, I could get a good sleep. We requested a room change which was accepted

3.0 / 10.0

Oct 2019

5.0 / 10.0

Sep 2019

excellent service and quality of accommodation. Brilliant and extraordinary staff, Anisa, Chhing and Felicity. Definitely recommend and will return.

5.0 / 10.0

Sep 2019

Good location and nice room a little dated but clean with the best most comfortable bed ever!

5.0 / 10.0

Jun 2019

Good hotel, will stay next time again!

5.0 / 10.0

Jun 2019

Close to the lake. Clean, quiet, great location, excellent restaurant right around the corner. Yilan Westlake Restaurant.

4.0 / 10.0

May 2019

Services offered by staff is very good. However, facilities in the room is not in good condition. Breakfast is good with different choices of food.

3.0 / 10.0

May 2019

Good breakfast. Confusing checkin. Room a bit dated.

2.0 / 10.0

May 2019

Overall its a 4 star on hardware and a 3 star on service, nothing close to 5 star hotel. While I was checked in, reception girl dressed causally, hotel looks not busy, she offered me upgrade to executive room at executive level then on the second day when we tried to pick up couple snack at executives lounge, a service girl came to see me saying We don’t have authority to use the lounge ! We were shocked and embarrassed! What could be more insulting to a guest being told the upgrade (without telling us that we can’t use executive lounge?) it’s ridiculous for a 5 star hotel creating a special category call “executive “ but without executive right! The cost for the consumption at lounge is nothing compared to the hotel rate! Also it’s not necessary compared to disappoint a vip customer! If really can’t afford your client using the lounge, simply just don’t tell your client about the “upgrade “! For a further disappointment when we met duty manager, the girl felt strange for our complaints :( she might not know for other 5 star hotel, when guests being arranged in executive room automatically u can access the lounge with your card!

3.0 / 10.0

Apr 2019

Convenient to airport and shuttle. Friendly and help staff. Air conditioning very weak and lighting was dim. Also Magic Cuisine restaurant hosting staff not very responsive and food was not good, so hopefully will improve in the future.

3.0 / 10.0

Apr 2019

I would rate this hotel about 3.5. Location is excellent, but overall impression is average.

FAQs

How much does this hotel cost compared to others in Hangzhou?

The average price for a rental in Hangzhou is £31 per night. This rental is £72 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Sofitel Hangzhou Westlake. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Sofitel Hangzhou Westlake. Enjoy the water!

Is Sofitel Hangzhou Westlake pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Sofitel Hangzhou Westlake?

We found 8 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and parking.

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££££

Sofitel Hangzhou Westlake

Hotel in Hangzhou

Reasons to book

About this hotel

Amenities

Map of Hangzhou

Nearby attractions

Available Rooms

Luxury King Room

Superior Room, 2 Twin Beds

Junior Suite, 1 King Bed

Luxury Room, 1 King Bed, Business Lounge Access

Luxury City View King Room

Sofitel Hangzhou Westlake

Hotel in Hangzhou

Reasons to book

About this hotel

Amenities

Map of Hangzhou

Nearby attractions

Available Rooms

Luxury King Room

Superior Room, 2 Twin Beds

Junior Suite, 1 King Bed

Luxury Room, 1 King Bed, Business Lounge Access

Luxury City View King Room

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Hangzhou?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Sofitel Hangzhou Westlake pet friendly?

What amenities are available at Sofitel Hangzhou Westlake?

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