The Ritz-Carlton, Shenzhen

Outdoor pool, open 6:00 AM to 11:00 PM, pool umbrellas, sun loungers

Carlton Suite | Premium bedding, minibar, in-room safe, desk

Club Junior Suite | Premium bedding, minibar, in-room safe, desk

Premium bedding, minibar, in-room safe, desk

4.6

Outstanding(486 Reviews)

Hotel in Hong Kong

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Includes essentialsGarden, Pool, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Luxury hotel connected to the convention center in Futian with 3 restaurants
This hotel features 3 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a poolside bar.
Housekeeping is available on request.
The Ritz-Carlton, Shenzhen offers 280 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. Satellite television is provided. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include minibars and safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

2 spa tubs are on site along with an outdoor pool. Other recreational amenities include a sauna and a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Garden

Map of Hong Kong

Nearby attractions

Hong Kong Museum of History

28.4 mi

Hong Kong Heritage Museum

21.6 mi

Hong Kong Museum of Art

29 mi

Jordan Valley Park

28 mi

Available Rooms

Club Deluxe King Bed Room

1 King • 538 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Deluxe King Bed Room

1 King • 538 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Premier Suite

1 King • 1119 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Premier King Bed Room

1 King • 592 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Club Premier King Bed Room

1 King • 592 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

££££

The Ritz-Carlton, Shenzhen

££££

4.6

Outstanding(486 Reviews)

Hotel in Hong Kong

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Includes essentialsGarden, Pool, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

2 spa tubs are on site along with an outdoor pool. Other recreational amenities include a sauna and a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Garden

Map of Hong Kong

Nearby attractions

Hong Kong Museum of History

28.4 mi

Hong Kong Heritage Museum

21.6 mi

Hong Kong Museum of Art

29 mi

Jordan Valley Park

28 mi

Available Rooms

Club Deluxe King Bed Room

1 King • 538 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Deluxe King Bed Room

1 King • 538 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Premier Suite

1 King • 1119 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Premier King Bed Room

1 King • 592 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Club Premier King Bed Room

1 King • 592 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Reviews

4.6

Outstanding(486 Reviews)

4.6

Aug 2024

Though we waited pretty long for check in, reception staff were kind and helpful in explaining to us and making sure we were comfortable while waiting. Celebrated our anniversary here and the room was nicely prepared by the reception team, appreciate it loads! Disappointed we could not earn loyalty points for this stay though

4.6

Jul 2024

disappointed room was not ready arrived 14:20 pm had to wait an hour over, lobby cafe very small and non-atmosphere feels uncomfortable carpet in the room needs cleaning has visible spots / as usual in China Internet traffic restricted that will become in future maybe the reason why i will stop visiting China can’t work without properly functioning internet

4.6

Jul 2024

Club floor service was great

4.6

Jun 2024

N/a

4.6

May 2024

It's really good services, and the room is quiet good. And the customer service Manager Jack Lin is very kindness and take care of every clients need. I will be there when I have holiday for relax, good! From Ms Lau.C

4.6

May 2024

I was told that the room that I had booked was taken but I was given an upper grade room with the same price so it turned out to be just fine.

4.6

May 2024

Hotels in Shenzhen are not really rated at the same level, in terms of stars, as those in many other metropolitan areas. 5-star ratings here seem to be more like 4-star elsewhere. This Ritz had great service but the room itself is not that well maintained. My biggest gripe is the ventilation in my room (which was upgraded for free to the executive level) was poor. When I entered into the room there was a musty smell. The room was on the warm side throughout the night even though I cranked temperature down to 19C. Very spacious room and bedroom. I got the room on Expedia for a good price so overall it was a good stay. Just don’t expect your typical Ritz I guess.

4.6

Apr 2024

Excellent service

4.6

Mar 2024

excellent service at the club level lounge great hotel service and amenities lounge opens from 06:30 to 22:00 with food and beverage and snacks all day long!

4.6

Mar 2024

Great customer services, welcoming staff Veneer of vanity counter has peeled off. The hotel will benefit from some touch up

4.6

Mar 2024

Great service, property and facilities a bit dated.

4.6

Feb 2024

We had a lovely stay. Will come back again.

4.6

Jan 2024

Excellent customer services, however it’s a shame that the room had a couple of issues. Squeaky bathroom door, faulty TV remote control, the room was dated and the furnitures have seen better days. It would be okay if we were staying at a 3 or 4* hotel but given it was Ritz Carlton, it had really failed to meet our expectations.

4.6

Jan 2024

We got an upgrade to the club floor for the premier corner room which we booked was not available even at 5pm. It’s a lovely hotel in good location but the facilities is a bit dated and not maintained properly. Restaurant is not big enough for an upscale hotel like this. It cannot accommodate all the guests who came down for breakfast. We had to wait about 15 minutes before we could get a table. Staff are friendly and helpful.

4.6

Nov 2023

Upgraded to free breakfast for two in welcome. Changed room due to air-conditioning was not working.

4.6

Nov 2023

The package includes lunch and dinner, it provides lounge access instead with snacks and desserts. It’s tricky and I feel cheated. The blame falls on both Expedia and Ritz Carlton.

4.6

Oct 2023

old style hotel

4.6

Oct 2023

Service is outstanding and location is excellent.

4.6

Oct 2023

Wonderful staffs, nice spa, next to great eating shopping mall

4.6

Sep 2023

The staff are extremely nice

4.6

Aug 2023

Staff is extremely helpful. They go out of their way to make you feel special.

4.6

Aug 2023

The staffs are friendly and the service is excellent

4.6

Aug 2023

The service was truly exemplary from all staff. They often went out of their way to help despite any language barriers

4.6

Jul 2023

I was disappointed that my room was old and furniture were rift. The guy who took my luggage into the room went away and found me another room but it was not much better. The worst came when I tried to book a cab service to HK airport. The reservation was clear and the prices were agreed upon. On the next day, the concierge tried to increase the price to 4 times higher but I refused. I had to find another way to go to HK airport myself at the last minute!

4.6

Jun 2023

Spacious room/ very big bathroom; Great breakfast; Professional/ polite staffs; Good location; Hotel & room facilities satisfactory; Clean and quite doorway & room partition; Shopping center & resturants nearby.

4.6

Jun 2023

Overall nice experience

4.6

Jun 2023

This hotel is definitely not a Ritz Carlton. When compared to the one in Hong Kong, this feels more like a four star hotel. Room is not clean. Will definitely stay somewhere else next time.

4.6

May 2023

Good

4.6

Apr 2023

Its location is very convenient. Excellent service. I also got a free upgrade.

4.6

Apr 2023

Services so nice

4.6

Feb 2023

Location and ease of access

4.6

Aug 2022

The staff here were so friendly and helpfull. The moment I got out of our car my young daughter needed to use the bathroom and there were three ladies that helped take her to the bathroom while my wife parked the car in the hotel basement.

4.6

Dec 2021

We had an in red second staycation at the Ritz. The staff are phenomenal and the service and welcoming atmosphere are unmatched. We were so comfortable in our beautiful room, and we love the location.

4.6

Dec 2021

4.6

Apr 2021

We are spending 3 nights every 2 months or so just to experience a level of service that is simply exceptional. Every member of staff from check in to the cleaner understands how to treat guests. We now stay in the Club area where the meals offered are good quality and nothing is too much for them. We spend time around the pool doing work where it is is quiet and the small touches like bottles of water sun screen cream are available for free. If we could afford we would stay longer and more often. The gym is well equipped and again water is available for free. I used the sauna and whirlpool area which is also freely available for guests.

4.6

Apr 2021

4.6

Jun 2020

Pretty good stay, but I honestly expected a bit more from this place. I went for my birthday, and while I didn’t expect anything out of the ordinary, I was a bit disappointed that this went unnoticed. Pros: Amazing pool, well-appointed room, gorgeous views Cons: Bar was unable to figure out how to make me a martini on the rocks. I gave up and left. Dilapidated facade. A bit dated. Overall, it was a nice stay, but the price wasn’t justified. I think there are plenty of other options that are just as nice at a much more reasonable price.

4.6

Jun 2020

4.6

Jun 2020

It was a perfect getaway for our anniversary weekend. The service and staff were incredible from before our arrival, setting up a lovely surprise in the room, and throughout our stay, every staff member knew us, and said happy anniversary. The room was so comfortable, the views great, the location ideal, and the food was delicious.

4.6

Jan 2020

The maintenance of the hotel room is not satisfactory

FAQs

How much does this hotel cost compared to others in Hong Kong?

The average price for a rental in Hong Kong is £31 per night. This rental is £135 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at The Ritz-Carlton, Shenzhen. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at The Ritz-Carlton, Shenzhen. Enjoy the water!

Is The Ritz-Carlton, Shenzhen pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at The Ritz-Carlton, Shenzhen?

We found 9 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.

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4.1

Excellent(32 Reviews)

Hotel Kapok Shenzhen Bay

Hotel

in Shenzhen

5star

1 queen bed

Garden · Air conditioner · Internet / Wifi

Looking for a business stay, family stay, couples stay, getaway vacation, or traveling to Hong Kong, at £167 per night for your next great vacation.

££££

The Ritz-Carlton, Shenzhen

Hotel in Hong Kong

Reasons to book

About this hotel

Amenities

Map of Hong Kong

Nearby attractions

Available Rooms

Club Deluxe King Bed Room

Deluxe King Bed Room

Premier Suite

Premier King Bed Room

Club Premier King Bed Room

The Ritz-Carlton, Shenzhen

Hotel in Hong Kong

Reasons to book

About this hotel

Amenities

Map of Hong Kong

Nearby attractions

Available Rooms

Club Deluxe King Bed Room

Deluxe King Bed Room

Premier Suite

Premier King Bed Room

Club Premier King Bed Room

Reviews

FAQs

How much does this hotel cost compared to others in Hong Kong?

Is parking included with this hotel?

Is there a pool at this hotel?

Is The Ritz-Carlton, Shenzhen pet friendly?

What amenities are available at The Ritz-Carlton, Shenzhen?

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