W Santiago
Hotel in Providencia
5-Star Hotel
Reasons to book
Includes essentialsSki in / Ski out, Garden, Pool and more
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About this hotel
Luxurious slopeside hotel with an outdoor pool
With direct access to the slopes, W Santiago makes guests feel at home with amenities like an outdoor pool, a 24-hour health club, and a rooftop terrace.
Housekeeping is available on request.
W Santiago offers 196 air-conditioned accommodations with iPod docking stations and washers/dryers. These individually decorated accommodations include sofa beds. Beds feature premium bedding. 42-inch plasma televisions come with premium cable channels. Coffee/tea makers and minibars are provided. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.
Recreational amenities at the hotel include ski-in/ski-out access, an outdoor pool, and a 24-hour health club.
With direct access to the slopes, W Santiago makes guests feel at home with amenities like an outdoor pool, a 24-hour health club, and a rooftop terrace.
Housekeeping is available on request.
W Santiago offers 196 air-conditioned accommodations with iPod docking stations and washers/dryers. These individually decorated accommodations include sofa beds. Beds feature premium bedding. 42-inch plasma televisions come with premium cable channels. Coffee/tea makers and minibars are provided. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.
This Santiago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include ski-in/ski-out access, an outdoor pool, and a 24-hour health club.
The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Air conditioner
Internet / Wifi
Laundry
TV
Ski in / Ski out
Garden
Map of Providencia
Available Rooms
Wonderful Room, Room, 1 King Bed, Non Smoking
1 King • 398 ft²
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
Wonderful Room, Room, 2 Double Beds, Non Smoking
2 Double • 398 ft²
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
Room, 1 King Bed, Non Smoking, Corner
1 King • 463 ft²
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
Spectacular Room, Room, 1 King Bed, Non Smoking
1 King • 495 ft²
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
Spectacular Room, Room, 2 Double Beds, Non Smoking
2 Double • 495 ft²
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
££££
Ratings and reviews
5.0 / 5.0
Super
5.0 / 5.0
very nice hotel and good location
2.5 / 5.0
Superb staff and service, as always!!! Rooftop pool was super cool. Restaurant and view and lobby and room all stellar. Valet the best, as always!!
5.0 / 5.0
Very nice facility and amenities. Great infinity swimming pool and roof top bar.
2.0 / 5.0
Staff were very friendly and helpful. The room however had some shortcomings - no proper reading lights by the bed, and aircon was poor and difficult to adjust, resulting in the room being a little stuffy at times. Breakfast on the Sunday morning was chaotic - we had to sit in an overflow area.
5.0 / 5.0
Nothing else
5.0 / 5.0
They made us feel like we were at home. Very accommodating.
2.0 / 5.0
The W is a little old and tired looking as per other reviews it could use some modernisation but overall its a great place to stay. However the Concierge team are pretty rubbish, messed up bookings and the hotel charges you 19% in USD tax if you don't have a credit card to take payment. a bit ridiculous and wont allow you to charge anything to your room without a deposit paid in USD that they give you back Pesos for if you dont spend the deposit across your stay,
5.0 / 5.0
Everything about this property and location was perfect. The restaurants, shopping was nearby. The staff, rooms and food were excellent.
2.5 / 5.0
This was our first visit to Santiago. The service, friendliness and willingness to be of help at the W was outstanding. Food was excellent. Our upgraded room and its views was Amazing. The property is showing its age a little and could use a makeover and new, less soft mattresses. The location to shopping and restaurants is perfect. We would definitely stay again !
3.0 / 5.0
Problems with te aircon at the room.
3.0 / 5.0
The hotel it’s a little old, need to be update. Boring bar, boring ambiance. The sky bar close.
Expensive medium quality
3.0 / 5.0
Really looking run down these days. Looks like COVID took its toll. Was once the “it” place but not anymore
1.0 / 5.0
Service horrible especially front desk
5.0 / 5.0
This was a wonderful property. Very good service !
5.0 / 5.0
Good
2.0 / 5.0
Really friendly staff from start to finish. Super comfortable room with huge shower. Top quality breakfast selection. Hotel layout is a bit annoying in that you have to take three different sets of lifts to get to different areas. Some of the decor felt a bit dated. Pool bar / food menu was poor. Hotel is in a really nice part of Santiago, close to bars and restaurants.
1.0 / 5.0
The decor is tired and needs a refurbishment, there was none of the 'wow' factor that W's are meant to provide. The breakfast buffet was very poor, there was a lot of food but it was poor quality and poorly presented. Staff at the rooftop bar were very good, but other staff seemed not to care about much. And in this day and age, a hotel still using toiletries in small disposable bottles is really disappointing.
2.5 / 5.0
Very nice hotel. Very luxurious and all amenities were top notch.
Rooms were very spacious .
Great selection for breakfast.
Rooftop pool and deck was incredible
Best location for restaurants
5.0 / 5.0
The staff is very helpful and courteous.
5.0 / 5.0
We stayed here for a night after a cruise. The hotel is in a modern office building in a nice residential/ business area. I felt safe walking around. The rooftop pool was a good feature - it was long enough for laps but not wide. The pool area is nice, though it got a bit crowded on Saturday afternoon. The has a “happening” type vibe. Rooms were large and convenient. The breakfast was good. It is a short distance to La Golf Metro.
1.5 / 5.0
The guest service team is super friendly to foreign passengers, but super awkward to chilean nationals (e.g no champagne at the reception, no offering of taking care of luggage).
I get it, Chile loves foreigners, but that doesn’t mean to provide a worst service to locals.
5.0 / 5.0
Great suites with balconies. I had a great stay.
5.0 / 5.0
This hotel is in the center of Las Condes, so you have a lot of options to eat and buy essential things. The hotel is really pretty and centric.
5.0 / 5.0
Staff was amazing. Great service overall. Highly recommended.
2.5 / 5.0
Only bad thing is Breakfast: it need urgent improvement and best options.
5.0 / 5.0
Very friendly
5.0 / 5.0
I like every thing .
More restaurants will be excellent and update
A Little bit .
2.0 / 5.0
As instalações são modernas bem decoradas e agradáveis. O ponto negativo foi que ao tentar frequentar o bar do roof top fomos barrados pois o local estava reservado para um evento externo. Achei isto um absurdo pois os locais de eventos devem ser separados dos locais frequentados pelos hóspedes que pagaram pela sua completa utilização.
2.0 / 5.0
As instalações são modernas bem decoradas e agradáveis. O ponto negativo foi que ao tentar frequentar o bar do roof top fomos barrados pois o local estava reservado para um evento externo. Achei isto um absurdo pois os locais de eventos devem ser separados dos locais frequentados pelos hóspedes que pagaram pela sua completa utilização.
0.5 / 5.0
The hotel security is awful. I was robbed at gunpoint walking INTO the hotel. Security did nothing, no one is guarding the entrance since the lobby is on the 4th floor.
0.3 / 5.0
The hotel security is awful. I was robbed at gunpoint walking INTO the hotel. Security did nothing, no one is guarding the entrance since the lobby is on the 4th floor.
1.3 / 5.0
All was perfect The only issue is the number of elevators to come and go
2.5 / 5.0
All was perfect
The only issue is the number of elevators to come and go
1.5 / 5.0
The room was fine, but a bit more attention pertaining to customer service would have gone a long way!
0.8 / 5.0
The room was fine, but a bit more attention pertaining to customer service would have gone a long way!
0.3 / 5.0
Our two breakfasts were a traumatising experience. Service was shockingly bad. Never came across a more rude waiter: looking daggers at you, talking down and pulling faces at you. And after all of this appalling treatment, dirty, milky water was served as milk to be had with porridge. All issues raised with restaurant manager. The following day, thankfully no more pigwash was served, but we waited 45 minutes to be served anything.At each step they kept trying to make us sign bills, even if we had prepaid all of our extras.
0.5 / 5.0
Our two breakfasts were a traumatising experience. Service was shockingly bad. Never came across a more rude waiter: looking daggers at you, talking down and pulling faces at you. And after all of this appalling treatment, dirty, milky water was served as milk to be had with porridge. All issues raised with restaurant manager. The following day, thankfully no more pigwash was served, but we waited 45 minutes to be served anything.
At each step they kept trying to make us sign bills, even if we had prepaid all of our extras.
1.0 / 5.0
Nice hotel in a good area but unfortunately staff wasn’t clicking at all times. With exception of Juan Pablo at the restaurant everyone else seemed to work very much in a silo. Called room service for 2 bottles of water at 10pm and had to walk down myself at 11:30 after 3 follow up calls and no one showing up. Also front desk did a poor job at I’ll advising on a welcome benefit I had from a separate reservation, stating it can be applied to my entire stay.
0.8 / 5.0
Nice hotel in a good area but unfortunately staff wasn’t clicking at all times. With exception of Juan Pablo at the restaurant everyone else seemed to work very much in a silo. Called room service for 2 bottles of water at 10pm and had to walk down myself at 11:30 after 3 follow up calls and no one showing up. Also front desk did a poor job at I’ll advising on a welcome benefit I had from a separate reservation, stating it can be applied to my entire stay.
FAQs
How much does this hotel cost compared to others in Providencia?
The average price for a rental in Providencia is £50 per night. This rental is £170 above the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at W Santiago. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at W Santiago. Enjoy the water!
Is W Santiago pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at W Santiago?
We found 7 amenities for this rental. This includes pool, air conditioner, internet / wifi, laundry, and tv.
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