Pestana Promenade Ocean Resort Hotel

Classic Twin Room, Partial Sea View (Side View) | Minibar, in-room safe, desk, blackout drapes

Body treatments, facials, massage/treatment rooms

Minibar, in-room safe, desk, blackout drapes

Classic Twin Room, Pool View | Minibar, in-room safe, desk, blackout drapes

4.5

Excellent(671 Reviews)

Hotel in Funchal

4-Star Hotel

Reasons to book

High-end valuePrice for this property is higher than average in the area

Includes essentialsGarden, Pool, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Eco-certified hotel with 2 restaurants and a fitness center
2 restaurants, an indoor pool, and an outdoor pool are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Pestana Promenade Ocean Resort Hotel offers 110 accommodations with minibars and safes. Rooms open to balconies. LCD televisions come with cable channels. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Laundry

Balcony or Patio

Hot tub or spa

Gym or Fitness Center

Garden

Map of Funchal

Nearby attractions

Ponta de São Lourenço

Available Rooms

Classic Twin Room, Sea View

2 Single • 194 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Classic Twin Room, Partial Sea View (Side View)

2 Single • 237 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Superior Twin Room, Sea View

2 Single • 248 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Twin Room (Promenade)

2 Single • 194 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Classic Twin Room, Pool View

2 Single • 194 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

££££

Pestana Promenade Ocean Resort Hotel

££££

4.5

Excellent(671 Reviews)

Hotel in Funchal

4-Star Hotel

Reasons to book

High-end valuePrice for this property is higher than average in the area

Includes essentialsGarden, Pool, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Laundry

Balcony or Patio

Hot tub or spa

Gym or Fitness Center

Garden

Map of Funchal

Nearby attractions

Ponta de São Lourenço

Available Rooms

Classic Twin Room, Sea View

2 Single • 194 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Classic Twin Room, Partial Sea View (Side View)

2 Single • 237 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Superior Twin Room, Sea View

2 Single • 248 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Twin Room (Promenade)

2 Single • 194 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Classic Twin Room, Pool View

2 Single • 194 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Reviews

4.5

Excellent(671 Reviews)

2.5

Oct 2024

The staff in the breakfast/dinning were absolutly fantastic. So nice, friendly and polite and did their best for me. Tip them generously when you stay there!!!

2.0

Sep 2024

The common areas of the hotel were lovely . Lush grounds and fantastic amenities . The rooms need a refresh as they are dated . Pricey property when compared to another hotel our friends stayed at up the street . Breakfast assortment was plentiful with something for everyone .

1.5

Sep 2024

This is far from a 4 star hotel. Breakfast is average. Housekeeping pretty average when an iron was requested they never brought it and one day didn’t leave towels after taking the dirty ones. The main issue is our room had a strong smell of sewage. There is another review of this hotel from May discussing the horrible smells on the same floor and this clearly was not addressed. The bed is like a hostel cot. The pool while heated is still too cold. The jacuzzi is not hot at all I wouldn’t even consider it lukewarm. The sauna and Turkish bath have strange hours (closed from around noon til 430). The room is run down. I would not recommend staying here.

3.0

Sep 2024

It needs refurbishing, very dated

4.0

Sep 2024

I enjoyed the food the breakfast and the service was outstanding ,the daily hostess who could speak 4 languages was brilliant .We had a cleaning woman on the 6th floor who was also outstanding .My one disappointment was do wish I had a gym (some sort of cardiovascular machine i could have exercised on ) Both the broken gym equip and pico de Airo ,a dream we thought we would have experienced but due to road damage from fires we did not get to experience it. All things considered a Beautiful place to visit 👍

3.0

Jul 2024

Solid 3 star hotel that could easily be a 4 star if cleanliness, staff and service improved. Similar to some other reviews- stained or lightly damaged walls, stained pull down curtain for the shower, hard water scale and build up accumulated on bathroom glass. The rooms don't really get made up and empty/used glasses accumulated throughout the week. Some staff were helpful, but overall not so much. I reported issues with the WiFi not working on Tuesday - was told this would be brought to the manager's attention. On Thursday, still no WiFi - at the pool, in my room, the balcony, etc. The person at the front desk first acknowledged a problem but then told me I was incorrect when it "worked" on his phone and not mine. Again on Friday when I started to worry I could not get in touch with home or check in for my flight, the front desk told me the WiFi just went down that day and would be fixed. When I inquired about an accommodation of some sort for the inconvenience I was told nothing could be done? Disappointing overall and would never want someone else to feel as dismissed as I was meant to feel. Oh, and when I booked my taxi for a set rate - I was told the rate was different the morning of my checkout. Thank you to the one person who tried to be helpful and held the original rate. Also, pass on the spa. I reserved a head and shoulders relaxation massage - shoulders good, but swirling around my hair in circles is not what I paid for?

5.0

Jun 2024

Outstanding staff - very friendly and helpful. Great facilities, good food choices, very clean and comfortable.

2.0

Jun 2024

Sun beds became difficult at times!

2.0

Jun 2024

Views from balcony, location and check in staff were great. Hotel was very clean but a little tired and very dark and stale in the hallways. Bed was saggy. Breakfast buffet was extensive in choices and decent in quality. Staff there really friendly too.

2.0

May 2024

The stay at Pestana Promenade was extremely unpleasant. The room 1027 had a mildew or mold smell mixed with terrible body odor which gave me a headache and was unbearable. I later encountered the body odor smell on a plane during a flight from Funchal to Ponta Delgado. The shower door was insufficient leading to inevitable flooding of the bathroom which may have contributed to mold and mildew forming under the sink on the wall. The curtains and box spring were stain ridden. I saw two roaches in the hallway outside of my room walking back from eating breakfast. Wall paper was peeling and the carpet in the hallway was stained. No employee was stationed at the desk in front of the spa for the duration. I used $111.37 in one key points which was basically a waste. The full price of booking $240 did not reflect the overall decor of the establishment. I feel entitled to a partial if not full refund. There are pictures and video to back these claims.

5.0

May 2024

Lots of positives - spacious room with comfy bed, very friendly efficient staff, great breakfast choice and lovely gardens and pool area. conveniently located for local transport and many restaurants.

4.0

Apr 2024

Me Rodgrigues was so helping in arranging our transportation from the airport. The location was great. Right on the bus line. Breakfast was great and staff was very friendly. Pool was lovely. We would definitely book again with this hotel.

5.0

Dec 2023

We had an absolutely perfect stay at Pestana Promenade! The rooms are lovely and spacious. The only thing that bugged me was the big arch blocking our view of the sea partially. A few rooms have this problem. The staff are amazing, especially the cleaning ladies who do a wonderful job and are very kind. Amazing staff in the restaurant as well! Thank you Pestana, we will be returning for sure!😀

5.0

Aug 2023

This was our second stay at the hotel and it didn’t disappoint. Every member of staff, no matter what their role, were exceptional. They were professional, yet friendly, and always able to help. They went out of their way to ensure my parents were happy with their vegetarian needs, and spent much time helping us choose our tours. The Island tours are a fantastic way to see everything, or you can get a bus outside the hotel into Funchal then to whenever you need. We found the taxis were reasonably priced too. The hotel outdoor and indoor pools were great, as well as the spa services. All set in beautiful grounds with easy access to the promenade. Breakfast had ample variety with so many bread choices, pastries, an omlette station, fresh fruit, ham, cheses etc. Some nights had fun entertainment with Madeiran dancers and BBQ, good Singers and a quality Karaoke night. The bartenders were happy to make you any cocktail if they had the ingredients, in addition to their extensive list. Our room had a huge super king bed and awesome seaview from our 6th floor balcony. Once again, what made the two weeks were the wonderful staff. It was great to see the Hotel Manager helping the staff and he was always friendly. We particularly want to thank Salomé & Flipe (our favourites), Lina, Tito and Rui in Reception; Fatima, Ana, Tania, Ivone, Claudia and Andrew in the restaurant. Them and others really made time to speak with us and help us have the best time. Thank you again.

5.0

May 2023

Beautiful property in a beautiful location

2.0

May 2023

The dining options were a disappointment. After our first buffet dinner was poorly done we chose to only eat our prepaid breakfast onsight. Internet in the room was extremely unreliable and my husband had to go to the business center to use his laptop. The bed was very hard and uncomfortable. On the positive side, the staff were pleasant. While outdated, the rooms were clean.

2.0

May 2023

Be careful while booking this property. The property does not offer double/Queen beds as advertised on some booking sites. Property has nice views with a good pool. Location is a bit far to the center if you're expecting to walk. Rooms are spacious but seem a bit outdated and beds are not comfortable. Amenities closing hours are quite early. Hotel seems to be likened by much older age group. You would expect better service for the price you pay. Property has lots of potential but seems owners don't want to invest in it. I do not recommend this place.

2.5

Apr 2023

Excellent trip. Stayed 4 days andvreally enjoyed. Madeira is beautiful and the Pestana is a great base fir exploring or relaxing. Excellent rooms with sea views and dining options great

5.0

Apr 2023

We were only at the property for one evening due to a flight cancellation. The property was nice, the staff friendly, and the location was great.

5.0

Feb 2023

Staff are amazing at this place. So helpful, so caring, honestly I was so happy staying here. It is a little worn in places and the double bed was two singles smushed together, but I enjoyed myself and had fun. I would come again.

4.0

Jan 2023

Good hotel but staff is not helpful and friendly. Especially the cleaning staff who does your room. Hey

4.0

Jan 2023

The Initial rooms that were offered were totally unfit for purpose. Labeled as Promenade view they should not be used as sleeping rooms more suitable for shops.

3.0

Jan 2023

Promenade room was extremely itsy-bitsy and noisy. There is plenty of 4* hotels nearby with bigger rooms. When the balcony windows are closed you may feel that you are staying in the basement storage room. Not for the people with the irrational fear of confined spaces. And no privacy when the windows are open. Breakfast was okay. The service was efficient, the greeting desk and concierge were friendly.

5.0

Jan 2023

The view from this property was outstanding! You could watch the sunrise and the sunset.

5.0

Oct 2022

Beautiful property, friendly staff and great dining and shopping options close by

2.0

Sep 2022

Had a lovely holiday in your beautiful hotel.

4.0

Sep 2022

Had a very comfortable stay at the Promenade! The hotel has a great location with beautiful garden around the pool. Shops and transport links all minutes away! Spacious rooms and a nice balcony with fantastic views!

4.0

Sep 2022

Lovely spacious hotel with nice rooms (although, in truth, the decor could do with a little bit of a refresh). Some rooms and the back of the hotel have a great view of the sea looking out over beautiful blue waters. However, beware that some cheaper room options are on a basement floor with a window/balcony practically on the promenade, very close to where people are walking. Would recommend paying more for a room on the first or second floors. Staff are very friendly and the pool area is nice. Have stayed a number of times and would return.

1.0

Aug 2022

The view

5.0

Aug 2022

Facilities were great, so were staff and loved the sea view room we had. The hotel also allowed us an extended stay due to late flight.

5.0

Jul 2022

very nice hotel in a lovely area, short walk to Funchal town.

1.5

Mar 2022

The hotel is perfectly adequate but we had moved from another equally rated hotel which we thought better both for food and service. Promenade seemed rather short staffed a reception member had to leave his post to show us ho t work the TV.

2.5

Mar 2022

The hotel is on great location.The aerobus,public bus is located a minute from reception.The staff is beyond great.The pool,fitness,play room ... all good.We will come back the next time we visit Madeira.

2.5

Nov 2021

Overall very good hotel but there was a problem with hot water which was really disturbing!

1.5

Sep 2021

Property was nice ,although we found a lot was missing in the amenities, not enough staff and service lacking due to it.Maybe due to Covid and property having been closed for a period of time, a number of electronic equipment and appliances were missing or not working.If not improved, I would hesitate to recommend or stay there again. Hopefully things will improve.

1.5

Sep 2021

Property was nice ,although we found a lot was missing in the amenities, not enough staff and service lacking due to it. Maybe due to Covid and property having been closed for a period of time, a number of electronic equipment and appliances were missing or not working. If not improved, I would hesitate to recommend or stay there again. Hopefully things will improve.

1.0

Nov 2020

The hotel is excellent, fantastic location, a few minutes walk from Funchal city center and surrounded by shops and amazing restaurants. Their own restaurant is not so great but there are so many fantastic options close by that this was not a issue at all

2.0

Nov 2020

1.5

Mar 2020

The property is ageing and very tired have stay there before a number of years ago and still same furniture and fittments

1.5

Mar 2020

The property is ageing and very tired have stay there before a number of years ago and still same furniture and fittments

FAQs

How much does this hotel cost compared to others in Funchal?

The average price for a rental in Funchal is £60 per night. This rental is £55 above the average.

Is parking included with this hotel?

Parking is not specified as an available amenity at Pestana Promenade Ocean Resort Hotel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Pestana Promenade Ocean Resort Hotel. Enjoy the water!

Is Pestana Promenade Ocean Resort Hotel pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Pestana Promenade Ocean Resort Hotel?

We found 9 amenities for this rental. This includes pool, air conditioner, internet / wifi, laundry, and balcony or patio.

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Pestana Promenade Ocean Resort Hotel

Hotel in Funchal

Reasons to book

About this hotel

Amenities

Map of Funchal

Nearby attractions

Available Rooms

Classic Twin Room, Sea View

Classic Twin Room, Partial Sea View (Side View)

Superior Twin Room, Sea View

Twin Room (Promenade)

Classic Twin Room, Pool View

Pestana Promenade Ocean Resort Hotel

Hotel in Funchal

Reasons to book

About this hotel

Amenities

Map of Funchal

Nearby attractions

Available Rooms

Classic Twin Room, Sea View

Classic Twin Room, Partial Sea View (Side View)

Superior Twin Room, Sea View

Twin Room (Promenade)

Classic Twin Room, Pool View

Reviews

FAQs

How much does this hotel cost compared to others in Funchal?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Pestana Promenade Ocean Resort Hotel pet friendly?

What amenities are available at Pestana Promenade Ocean Resort Hotel?

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