It was great up until About 3 o’clock Monday morning when an extremely loud fire/smoke alarm went off waking me up out of my deep and comfortable sleep. Front desk said it was some sort of malfunction that has also happened last week and they apologized for the false alarm, now it’s hard for me to get back to a good sleep not knowing it it will go off again. Then when we got up for breakfast around 7:45 they had run out of all the hot breakfast items except the sausage gravy. So I let the front desk know and because upper management only had 1 person working and bless her heart Mrs. Stephaniey left the front desk to go prepare more food for the guests, she was doing an awesome job of trying to accommodate everyone, she’s only 1 person and the only 1 working the morning shift! Upper management dropped the ball on making sure the hotel was staffed with enough staff to accommodate guests especially doing breakfast, running out of food is unheard of ! NOT a good look for the Best Western brand, I would have recommended this hotel and given it all good stars except for those 2 very important issues. Hopefully upper management will get those issues addressed and resolved and I may return!!!! Right now I just don’t know

I would rate the place with any hotel above 3 star rating. Staff was friendly and accommodating. Very clean and quiet stay. Affordable pricing for the area, being close to the local casino.

No elevator- should be disclosed in the description. The phone message would not stop blinking and could not set alarm clock so had to unplug them. Housekeeping should be informing maintenance/management so they can fix prior to guest arrival.

The place was clean and renovated like they said. The major problem it the horrible smell of cigarettes on the hallway and skinky smell in the reception. Did not stay for breakfast since the smell was pungent. Great stay for adults for the casino.

Great over night stay

When I checked in the gentleman who checked me in announced my room number, luckily no one else was in the lobby and I was traveling with my husband (at the time he was parking the vehicle). The hotel does not have elevators- I have a herniated disc and chronic nerve damage down my left leg so it is a bit difficult to climb stairs but I managed (that was my fault cause i didnt book an accessible room). The hallways reeked of cigarette possibly even a marijuana stench- luckily the non smoking room didnt have a bad/smoky smell. The coffee machine and cups were set up in the bathroom which is disgusting. I dont understand why if there was plenty of room on desk in room for it but I guess hotel staff wants you to have fecal matter with your cup of Joe. Notning to do with Hotel rating bit if youre a light sleeper like I am bring ear plugs because I could hear a train throughout the night. Room was clean and I didnt see any bugs. I was provided with extra towels right away when I asked front desk for some. Its not all bad but could have been better.

None at this moment

Quiet hotel and very clean

Hotel shows no sign of being Renovated; Room smelled old and moldy; Dark, limited lighting; Breakfast low quality.

Staff was great and very helpful. Very nice.

Affordable hotel close to Casino

I am a handicap veteran the room was set up a lot like my house safety railing in shower. A shower chair. Removable shower wand.!

Check in was long and horrible. Expedia couldn't confirm my virtual card on record; therefore, they had to be called. It took a long time for the clerk just to find a number. They're almost impossible to get in touch with. They then said to take just my regular card. It took way too long!

The woman working the desk on the night of August 11th was super helpful. She was a very nice person.

Thank you for a pleasant stay.

The remodeled rooms are nicely done. The breakfast area is nice and the breakfast had a good variety. The pool is an indoor pool which we were not aware of until we arrived. It was closed when we were there because ‘something had broken down’ which turned out to be a blessing since it was extremely warm and humid in the pool room. The pool room is directly off the front lobby so everyone coming and going passes right by the wall of windows. Otherwise we enjoyed our stay and it’s very convenient to Choctaw Casino.

Everything about this hotel was fine. Not bad but nothing special. There were limited options in the area so I tried this one. And it worked out fine. Average feels like about the right score.

2:30 in the morning! People were jumping upstairs and ice Machine wasn’t working & room wasn’t clean.

Nice stay. Close to casino.

Good experience and close to the casino.

Only disadvantage is that its a 2 story property and NO elevator. We were able to drag our suitcases upstairs but I couldn't have without my husband. Check in was easy and they tried to find us a room on the bottom floor. Great location and was a clean room

I stayed 2 nights. Room was very clean. Customer service was great and all I interacted with were very personable and offered assistance. 'Terra' provided exceptional customer service as she went above and beyond several times to provide assistance with a couple of issues. I love that this is a 'No pets' building, however I also wish it was also 'NO SMOKING'. Apparently the West upper end room(s) allowed smoking and the smoking stench permeated down the hall as well as down stairs.

Guess I didn't read enough reviews about this place there's no elevators and second floor is all smoking

perfect, super clean and nice service

Everything we needed including a nice, warm breakfast. We heard a train whistle at night but the bed was so comfy, it didn’t phase me much. WiFi was strong enough for work and very close to Durant. This is my 4th night and I plan to stay again.

It is nice

Very nice motel

I’m not sure why this got “wonderful” reviews. It was ok. There are some updates which are nice but the hallways are pretty dingy. Bed was comfortable enough but it felt very humid and therefore damp in the room. I could hear my neighbors pretty easily too which made for a long night and when I inquired about another room, was told they couldn’t do it. Breakfast was pretty good overall.

Staff was friendly. Breakfast was good and hot. Beds were comfy, room was clean and the AC worked great. Only downfall is no elevator.

Reasonably priced an accommodations were conformable.

This was a very clean and comfortable hotel. The staff was extra friendly and went above and beyond for the guests. I will definitely stay there again.

People that work there are very rude and don’t care about you are your problems