Clean and safe hotel. Staff did not address unnecessarily loud guests late at night and their bistro was run by employees with very low customer service skills. How long should a customer wait at the counter to purchase their breakfast and not even get acknowledged “we will be with you in a moment”. It is understandable when a business is busy. It is not acceptable to be ignored and not even acknowledged. We left the hotel to find something to eat. Poor Bistro management and terrible customer service skills from their employee

No one ever came and cleaned our room or emptied the trash cams for the two days we were there. Also, upon inspection of the room when we got there, the bathroom door stopper was faulty, and the cabinet door to the fridge/mirowave was off the hinge.

😍

The thermostatic control for the shower was stuck on hot all the way and couldn't be adjusted. The sink stopper didn't work. But everything else was great!

No morning coffee or continental breakfast. They do have a little bar and grill but it is pricy.

This '5 star' hotel has dummy cameras around the property. Zero cameras looking in the parking lot. Our stay started with the TV not working. When reported they sent maintenance up and they said, 'We have a lot of trouble with the tvs. They are old. You just have to unplug them sometimes to get them to work.' I had to unplug every time i wanted to watch Tv during my 6 day stay. The next morning I needed to use their computer and printer for business and their internet was out. It ended up being out for 5 of the 6 days I was there. Then their machines went down that program your room card. On day 2, my card stopped working. They couldn't fix it. Everytime I left, they had to escort me to my room. 3rd night, while waiting to get an escort or my key fixed a gentleman wanted into a room he was NOT on the reservation. One guy followed protocol (and safety) and was not going to let him up. Another guy, because he escorted him up the day before said, 'its OK, I've taken him up yesterday.' The one still didn't want to do it... which is the way it should be. How do they know the person on the reservation wanted him back up there? How do they know they didn't get into a fight earlier? You just never know. I personally put anyone with me (except minors) name at front desk so they know it's ok for them to have a key. On the 5th night, we parked in front of the side door, just feet away from the bar and restaurant, and in full view of the camera and MY CAR WAS STOLEN! BEWARE!!!

Good

Location

The tv antenna was broken. Ac unit in room rattles all night. No milk or cream for coffee in the morning and staff doesn’t tell you until after you order and pay.

I liked that it had a breakfast place right in the lobby!

The staff was very accommodating, nice and friendly place

Mattress needed replacement. Light bulbs not working.

Great property! Everything was wonderful.

I was visiting from out of town and the hotel was just a few minutes away from my Son and his family house

The staff at the property were very helpful and friendly!

Nothing unique. Vent in bathroom inoperable; terrible internet service; no remote for television; noise from renovation. Staff not familiar with surrounding area and its amenities. Staff not allowed to assist guest in making reservations at local restaurants.

Property was well maintained and convenient to Kingwood conveniences and event venue.

Very clean place to stay, would recommend, except the pool and hot tub wasnt heated (broken down)

Rooms are clean and there’s a great sports bar across the parking lot called The Draft.

Clean, roomy, very friendly staff. Parking easy and close to lots.

Super clean, great fitness facility

Did not like the expensive dining option, and the one morning we decided we would try it, the opening time was too late. Also annoying to have to ask for coffee pods every day, since no daily cleaning service. Did like the open area for sitting outside, very nice. And the room itself was great.

great place

Close to shopping an restaurants, staff was amazing!!

Friendly and welcoming staff.

I had a pretty good stay, clean and the staff pretty nice.

Very Accommodating Hotel

No free breakfast. Not the norm these days for this type of hotel. Will not use them again.

Check in was easy. The property and rooms are very well maintained. It was also quiet and surrounded by grocery stores, restaurants, and entertainment.

Nice room, friendly staff and easy check in process.

Good location to reach places in Kingwood. Property needs and update. One of our bathroom lights took three trips to fix. The bathroom needs updates. Snacks and other things next to the check-in desk should be better supplied.

We arrived early and expected just to check our luggage, but they had a room available and let us check in early. The front desk staff were really friendly and helpful. We used the pool and hot tub. Had an early flight the next day so went to bed early and the room/bed were super comfortable and quiet.