VERY unusual check in. You have to go to the restaurant on high street. We thought it was called bella vita 🤔 but it's actually a taco restaurant. You go in there, then have no idea where to go as no signs inside the shop? It was only as another couple were stood there looking very confused too, a lady working behind the food counter came over and took us all behind some weird saloon doors into the back room! ...it felt like you were in some sort of escape room as boxes etc everywhere? She asked me to pay which I then replied I have already...months ago. She said oh yeah...it just made me think I wonder how many people have paid again by accident. I had to ask her about breakfast to which she replied. There won't be any as we are so booked up 🤔 so I said well we were expecting it as when I paid it was included in the cost. She told me to text her my bank details and they will refund me some money for the 2 breakfasts... 2 months later ....still no refund for 2 breakfasts

From the beginning just trying to sign in on this trip was turning into a nightmare, NO payment had been received from Hotels.Com for our overnight stay so I have to say that wasn’t all Hotel Vallare fault, but they insisted that if were too stay that night I would have to pay again, even though I insisted that I had booked and paid for this via Hotels.com web site, we were on the booking in system (a piece of A4 paper) but no mention of any payment, so another payment of £82.82 was made on my debit card reluctantly, moving forward 48hrs it’s now Hotel Vallare’s to put it right after the mistake has made, sorry for our mistake we need to refund you, asking for the card details that I used to pay the extra payment (bear in mind they already had this) BUT stating the last four numbers of the card that I used totally incorrect from the one actually used, but would not listen to the fact that this was incorrect and insisted that he was, at the same time I was talking to Hotels.com good old AI robot what a complete waste of space that is after 45 minutes it says I’m sorry I can’t help with your enquiry. I will have to send it to the back office team, they didn’t do much better two days later, they told me I’d cancelled the room and that they couldn’t help me. So my next step was on the advice of my Bank was to do a charge back as I was getting no corporation from either this is what I did, And then all of a sudden, out of the blue hotel, Valerie found the right card and refunded.

Booking in was terrible having to wait for people to be served in the burrito bar. Overflowing rubbish skip outside window, broken glass littering the parking area.

Friendly hotel convenient in the heart of hitchin

Shabby dirty needs a massive update and was only worth £50.00 at the most , disgusting don't book there and breakfast an extra £16.00

very good

Poor WiFi in room

Right in the middle of the little village really nice