We checked in late at the hotel . When we came in the someone has used the toilet and the toilet paper was in the pot . Felt the room was not serviced . Even the toilet seat is not upgraded . We used the coffee machine and it has flakes and was not cleaned properly . I will not book through hotels.com any more as the room was not serviced.

I've never left a negative review before so this is a first for me but since they took my money, I feel like I can share my rhoughts without feeling badly. In a word, the room with filthy. The cleanliness of the bedding was questionable. My daughter purchased a blanket at the nearby Target so that she could "cocoon" herself without having to touch the sheets. The bathroom was gross and declined to take shower for fear of actually getting dirtier. The toilet seat was cracked. The lights on firealarm had been covered with gum presumbly to keepfrom flashing all night. There was a pile of carpet remnants in corner by the bed but neither my daughter or myself were daring enough to investigate why they were left there. The carpet was ripped, stains on walls and holes in the ceiling. I hope my attached pics adequately capture the state of room. I know the hotel is not respondible for kids screaming in the middle of night (because there was), but anyone reading this should be aware of the train whistles at 3am and 5am. Also, the TV worked but only limited channels were available. I questioned this at the front desk and was informed that not local channels were unavailable and was provided with a printout with these channels crossed out (I was able to watch something akin to ESPN 8 the Ocho). The next morning, my daughter and went to the Steelers game & we both came to the same conclusion that the public restrooms at Point Park were cleaner.

Staff was nice. Room seemed clean with the exception of the sofa bed or love seat. Whatever it was it needed to be retired. Older property that had definitely seen its best days

The room was dirty. The toilet was broken. The sheets were dirty. The mattress had stains on it.

Hotel room was incredibly unclean. Floor was unclean, aircon had hair stuck on it and blew sticky air, desk and side tables were unclean, hairdryer had not been cleaned down and had a thick layer of dust over it. There’s no pride in how this place is managed. I used all my hand sanitizer wipes to clean down my room and put out the Do Not Disturb sign for the few days I stayed there, because I absolutely did not want the cleaning crew to come in if their idea of cleaning to spec is filth.

It was the worse hotel ever. We came for A Steelers game. We chose that hotel because others were sold out because of the game. Everything was bad, close rack broke, shower head broke, ceiling over the bed with A leak, staff was horrible, looked behind the dresser to see if anything fell behind it. It was garbage and dirt behind the dresser. It’s not even worth $20 A night. It was A pint of ice cream left in the freezer. No adjustment dial in the refrigerator or freezer.

Very dirty, horrible smell, just nasty.

A half hour before checking in the manager called and asked if I would switch my booked 2 queen beds room for a king bed room since they were over booked. I agreed and didn’t mind helping them out. After getting to the room, it was not a king bed and was so small it looked like a double bed. Called front desk and was told he knew nothing about it and since they were over booked that was the only room available. I then called the number back that called me 30 minutes prior to check in and was told the woman that made that call was gone but they had a king bed available across the street at days inn which was an even bigger dump than this place so I said no, just give me the room I had originally booked. She said no with an I don’t care attitude. I read reviews before booking any room but this was an unplanned trip due to a family member’s hospitalization so no time for that and since it was a Steelers home game, no other rooms available. Upon check out there was no compensation or apologies from Heidi, the manager on duty that day. She made it abundantly clear that she had no intention of compensating me at all. Needlessly to say things got heated and after screaming at each other for 5 minutes I walked out and tossed the card keys at her and left. The staff was completely unprofessional, the room was filthy, toilet wasn’t attached to the floor and all the furniture was falling apart. This place is filthy and disgusting. Sleeping in your car is a better option than this dump.