Holiday Inn Express & Suites Elk Grove West I-5, an IHG Hotel
4.1
Excellent(1,035 Reviews)Hotel in Elk Grove, CA
Reasons to book
Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more
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About this hotel
Elk Grove hotel in Laguna West-Lakeside with free breakfast and a 24-hour fitness center
An outdoor pool, a 24-hour fitness center, and a spa tub are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and a children's pool are onsite.
Holiday Inn Express & Suites Elk Grove West I-5, an IHG Hotel offers 65 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers.
An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.
An outdoor pool, a 24-hour fitness center, and a spa tub are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and a children's pool are onsite.
Holiday Inn Express & Suites Elk Grove West I-5, an IHG Hotel offers 65 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.
An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Parking
Laundry
Hot tub or spa
TV
Map of Elk Grove, CA
Available Rooms
Standard Room
2 Double • 205 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Standard Room, Multiple Beds
2 Queen • 1 Sofa • 269 ft²
Sleeps 6
+
You'll be directed to Expedia.com for availability & pricing
Suite, 1 King Bed (Extra Floor Space)
1 King • 269 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Standard Room, 1 King Bed, Accessible (Communications, Accessible Tub)
1 King • 269 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Standard Room, 2 Queen Beds, Accessible (Communications, Roll-In Shower)
2 Queen • 269 ft²
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
££££
Reviews
4.1
Excellent(1,035 Reviews)4.1
Bed was comfy but the frame towards the top was broken
4.1
At check in attendent was no where to be found had to wait 5min. Then i went into room and towels were missing and 1 light switch didn't work.
4.1
The blanket in my room was torn and stained when i walked in.
4.1
HORRIBLE!! i just witnessed some of the worst customer and employee care ever by the manager “Sophie”.
She berated both me (the customer) and her very nice employee who was providing excellent customer service. I honestly don’t know if I’ve ever witnessed worse “manager” behavior. This woman Sophie has no business being in leadership or anything to do with customer service.
I will be reporting her to Holiday Inn corporate.
4.1
The service very friendly. But the breakfast boring because same thing every day.
4.1
We were upset that the pool and spa was not available,
since that is the reason we booked it. We were not
told when we checked in and found out later. That is
the reason we booked that hotel.
4.1
I had a good experience with Holiday Inn
4.1
Staff very courteous
4.1
Staff very friendly. Breakfast was good.
Room wasn’t vacuumed. Shower was dirty.
4.1
The owners of this location are over charging for this property. The pictures make it look MUCH cleaner than in person.
- nails / screws holding down carpet in hallways
- not cleaning the restrooms on the main floor
- not changing our towels
- old magnetic key cards. we had to replace sometimes twice a day are keys o my to do it all over again the next day.
- the hot tub was not working and we were not told it was not a available
Owners are ripping off customers at this location
4.1
Very relaxing
Good breakfast choices too
4.1
Convenient location off I-5. Good property for overnight travelers.
4.1
Good breakfast. Friendly staff. Better than most
4.1
Good
4.1
Walkable for food. Nice hotel. A little outdated.
4.1
I was triple charged fir my room. Tgey billed 199.99 on the card the reservation was made on and 507.12 on the card I presented at checkin. I spoke with the morning clerk who took my information. The manager was to call me, no contact after several hours and there is no local hotel ohone number. I would rate this place a 0 on customer service.
4.1
really good value. We always stay at hotels that include breakfast and this is definitely one of the best. Very friendly and clean.
4.1
First of all the pool photos online were very misleading. This was a tiny pool, 4ft deep, with a hot tub that is not heated.
The duvet coveron my bed had clearly not been changed. It was dirty, with what appeared to be a crusty gunk. I do t even want to think about what that might have been. The hotel staff was apologetic and quickly changed the bedding. But they did not offer any thing more. I just felt grossed out the rest of the time there. The breakfast was mediocre. I love holiday inns, but I would never stay here again.
4.1
This property is located near everything you might need or want. Its very quiet. The complimentary breakfast was delicious with many options. The room was clean and comfortable. The staff was very helpful and attentive. They went above and beyond to help us park a tractor and trailer. The pool wasnt ready when we went, but that was ok, it was still nice to sit out there and have a drink. Highly reccomend this hotel, we would book again.
4.1
Excellent location for us. We have family nearby at Elk Grove.
4.1
Good sized room with microwave and fridge. No safe. Standard breakfast of scrambled eggs, sausage, oatmeal, yogurt, breads for toasting, bananas and juice. Coffee is not very good. Drink the keurig coffee in the room - much better. Friendly check in and front desk staff.
4.1
Service is okay, but I think me and my daughter we got bedbugs bites room 324 , so please make sure check it the room thank toy
4.1
Staff was super friendly and accommodating!
4.1
This is a nice clean property and the staff are really helpfull.
4.1
Trip was great except that the first two days, I had to get my room keys reprogrammed as I would get back to the room. Every time I left the room and came back, the card keys would not work. I guess I got my steps in from my room on the third floor to the lobby on the first floor!
4.1
I was chrged twice during my stay. I booked through Expedia but upon arrival I was charged directly through the Hotel. So now there’s 2 charges.One with Expedia and one with Holiday Inn. Expedia was $130 and Holiday Inn was $170 ($50) is deposit. I called 3 days in a row trying to reach a manager to get a refund because only the manager has that authority. No follow ups. Manager was never working. I let my CC company deal with them but I ended up only getting my expedia refund. Holiday Inn kept my $170 including dafety deposit. Unprofessional.
4.1
Made reservation online but no room to go to.
4.1
Anton at the front desk was very kind and accommodating when we arrived. The hotel was clean. I was on the second floor. Away from the elevator but above the pool area. At 10:20 when we were planning on going to sleep, a party with beer in the pool area was still loud. I asked what time pool hours ended and he said 10:00 PM. I called the front desk several times, and the party at the pool did not end till 12 midnight. As a result of booking my stay through a third party, they could not refund my stay.
4.1
I didn’t like the fact when I checked in they told us we wouldn’t have hot water the following day . Between 10 am until they didn’t know . I’m assuming they were switching a water heater out. It was inconvenient to take a cold shower later that day. Not fun
4.1
The room was clean, the restroom doesnt have a vent and gets really stuffy. This gives the restroom a musty smell, or maybe shower cuetains werent washed thoroughly, idk. Breakfast was great!
4.1
Clean
4.1
Excellent and clean
4.1
Nice
4.1
Great size rooms, fast/friendly checkin and right off if I-5.
4.1
There was a screaming baby at all hours (but you cant help that)
4.1
All was good except the tub was backed up when taken a while to go down very un sanitary to stand in your own water after a shower . This was not good
4.1
Friendly, efficient, comfortable, great breakfast, responsive.
4.1
Nice comfy bed, hot shower, and quiet. Staff was very friendly
4.1
Great value for the money
4.1
Stayed 3 nights. Staff never cleaned our room. We complained and had to ask for towels and coffee stuff. Nobody seemed to care. I will never go back.
FAQs
How much does this hotel cost compared to others in Elk Grove?
The average price for a rental in Elk Grove is £155 per night. This rental is £52 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Holiday Inn Express & Suites Elk Grove West I-5, an IHG Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Holiday Inn Express & Suites Elk Grove West I-5, an IHG Hotel. Enjoy the water!
Is Holiday Inn Express & Suites Elk Grove West I-5, an IHG Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Holiday Inn Express & Suites Elk Grove West I-5, an IHG Hotel?
We found 8 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and parking.
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