The ocean swimming pool is great, really great. The papercups, the restaurants, the staff, the lack of flexibility of all the staff, the lack of towels, dinning options, etc. Are far from good. There is no flexibility, what so ever, for an early check in. There is zero flexibility on beach times. The bar alternatives aren't great. It took them 40 minutes to get me a towel on the first day, even after I had to wait until 1500 to do the check-in. On the second day, and on the third, I didn't get any towels in my room. The rooms are full of rust. All in all, price/quality is good, and the beach is just amazing. The service is just not good at all.

terrible food, and bad service, the only good thing is the location and the nightly shows , i won't come back until it gets a new management, the checking process is a really nightmare, uncomfortable experience

Nice buildings albeit old and in need of repairs. It rained and floors got wet and there were leaks in the ceiling. Restaurant and bar staff were nice. The front desk staff rude and uncooperative. The food was average at best. I have been in several All inclusive resorts. This one was the worst. I wouldn’t recommend it and definitely won’t return

Given the price, the property is in serious disrepair. The resort boasts “all inclusive” but really the drinks are very generic liquor and the restaurants were closed multiple days during our week long stay forcing us to eat at the buffet. The staff was friendly however it rained heavily and our room was constantly inundated due to leaks on the roof. The shower was painstakingly small had awful water pressure and it took forever for the water to warm up mildly. The hotel is close to the shopping district but the outside is constantly swarmed with locals trying to sell you car rentals/trips/souvenirs.

Bad conditions

All things considered this is one of the nicer hotels on San Andres. The staff was excellent! The food, bar service and dining at the hotel is good. The hotel layout and ocean front views are excellent Downtown shopping and dining a short walk from the hotel. Tour activities are nearby. English widely spoken but it helps to have a Translator app on your phone. WIFI is a problem sometimes.

The worst service ever, the phone in the room didn’t work, when you ask for an iron you have 20mins to return it and if you don’t they catch an attitude with you. The food is horrible and the people serving the food had an attitude. The rooms are not clean the the plastic curtain in the bathroom was dirty. Old room and not recommendable.

The property is centrally located and everything is convenient and safe around it. The rooms are on the ocean and we can enjoy the silent sounds of the waves sitting in the balcony. The condition of the rooms themselves are terrible. Everything is falling apart .. from the doors, blinds, to the attachments in the bathrooms!! Room service is non-existent and there is no phone in the room to call lobby !! Food is absolutely disgusting and the liquor is cheap and tastes bad .. no wonder it is all inclusive. Do not choose this property for "all-inclusive".

the property was run down, they haven’t maintain it like they should, the bathroom was dirty and had fungus, and it’s smell. The food wasn’t good. Every time, I ate it, I would get sick

The Good: If you happen to get a room facing the ocean, the view is beaufitul. The Bad: Literally everything. The food is so disgusting that you can barely eat it. There are a few restaurants other than the buffet but they book up within minutes in the morning and the food is as bad as the buffet. The staff here are the worst I have ever seen at a hotel. They clearly do not care about anything and go out of their way to make things as bad as possible. They have someone with a gas powered mower outside the room at 5AM and if you call and ask them to stop. they will laugh. There was one employee there named Karina who was actually great and helpful, but everyone else was terrible. Would avoid this place.

Loved this property. It is right on the water and there is an amazing swimming area. The beds were comfy, rooms were clean, and the staff were great. Also the food was good. Will stay here again when visiting San Andres

Amazing hotel with perfect location, nice and friendly staff (not the front desk) with activities everyday

Property poor maintenance the shades of my room were all broken the morning sun went thru windows

Safety for guests and a very attentive staff.

Rooms should be assigned to new guests by 3 pm as published and "not between 3 pm and 4.30 pm". Decameron should have more staff to facilitate check-in as current staff appear to be overwhelmed at times! Otherwise it is a great all-inclusive resort!

Friendly up east team made our stay pleasant and fun. Great location!

The food was varied and excellent in all of the restaurants and buffets we visited. The staff was very friendly and ready to help. The proximity to the boardwalk, restaurant, and commerce is good. The room was disappointing. For the amount of $$$ we paid, I was expecting much more. It seems maintenance is very low on the list of priorities: broken safe, broken phone, broken blinds and balcony door, to list some.

La ubicación no es buena, el buffet tremendamente de baja calidad, NO recomendable.

Good place to stay, a great location, good facilities, food at the buffet is OK, La Bruja Restaurant is amazing, The Thailand Restaurant is also a great option. No beach Connectivity to internet or WIFI es absolutely impossible.

The room I did not like it, it need renovation, bathroom need renovation, the room has only one plug, in this times we have few devices. Check in was a bad experience more than 2 hours waiting to get key. Check in is manually more than 70 persons in one room waiting for the key.

Literally this hotel and resort, was the worst I have ever experienced in my life. I would normally stay at Marriott Properties, but my Colombian girlfriend wanted to Stay in San Andres. The check in was a literal nightmare. No matter when your plane arrives, you can't check in till late in the Evening. I even offered to pay to get an earlier check in. This fell on ignorant deaf ears. Lobby and buildings are not beautiful by any means. They throw all your bags in a room open to all. Where it can be easily stolen. The absolute worst part is the All inclusive food, that is barely edible. In the Barracuda restaurant, the Ribs were tough as nails, Rice combination with questionable fish. Steak pimienta with the worst cuts of beef. One day the only thing I could stomach was the fruit and White bean Soup. I had made a request as this was a special occasion. The hotel gave me Red tape about how it was requested. Customer service was just non-existent. Spa services and Swim up bar are completely closed two years after the pandemic started... completely ridiculous. The rooms are all small and dirty, hard as Rock bedding, laughably small bathrooms. It was always loud at night. In the Thai-style restaurant, I could not even swallow the sushi appetizer it tasted so horrible. The bamboo wok dish was okay, but would have been better with beef instead of chicken. All in all one of the worst resort stays of my life.

It was in a good location. It wasn’t worth the price. The rooms are very old fashion

Fantastic location, delicious food, close by attractions

The property is particular because is partially built over and inside the sea, which is spectacular. The problems are: the size of the rooms, the age of the rooms, the overall maintenance of the hotel which is quite dated. Food quality and choice is rather poor and must be improved A LOT. Variety of food must be improved. Internet connection EXTREMELY POOR or nonexistent as well as the signal of the cell phone inside the hotel, it seemed to be in Cuba. It was quite an adventure...

The hotel is in disrepair. The food was absolutely horrible and made me very sick one night. The staff is very abrassive and rude. I would not recommed this hotel to my worst enemy.

My Fiance and I went to the San Andres island in Colombia in June 2021. We found out that it's hot but windy all year around and May thru December is the rainy part of the year and rained a lot when we were there but was told November and December is the worst time of the year because of how bad the storms are in those two months.January is the start of the dry season and is the best time to go but it's extra hot.The resort does have the best veiw of the ocean of any hotel and resort on this island, The resort is in the process of being repaired because the resort has been neglected for many years it seems so they are currently repairing rotting wood,painting buildings, repairing rusted metel railing on balconys and painting rooms.The resort is not English friendly and neither is the island but the hotel does have 1 or 2 English speaking people around but good luck in finding them at check in or if issues arrive.The resort is set up nicely inside with beautiful coconut trees everywhere.The resorts food over all was good, breakfast and lunch is the typical Colombian cooked foods with no American type food, dinner reservations are made each morning at 8am at front desk.All the food and drinks all day are part of the all-inclusive including alcohol drinks but the alcohol is not the good grade alcohol.drinks were poorly mixed. The rooms were setup very basic with no WiFi internt in room,no fridge,no ice bucket and no English speaking cable channels but did have AC and hot water.

Everything was great except the wifi. There was no internet at all and when you would finally connect it would really slow.

The employees were great very nice very caring and the service, food was great love every moment we were there

Great entertainment, great food.and facilities.Trinidad Bueno Peña is an awesome staff memeber. He is hilarious and a great entertainer. He really made.us feel welcomed.Nichi, Melanie and.Goku were awesome as well. Great dancers and entertainers

The rooms are old in bad condition and falling apart...toilets and air conditioner do not work. Customer service is horrible. This place is the worst only thing that is good is the view and the food

Cool property with relaxed feel. Loved sitting out on the jetty with the breeze in the evenings. Other guests were friendly and pleasant. Food was good. There is a nice public beach 200 meters away.

If you are looking for a resort of western standard this barely cuts it. The check in counter is far removed from the main office and zero english was spoken. In fact they asked me to produce a paper voucher? What place in this day in age requires paper anything. No wifi is provided at the Hotel. Water can not be drank and the shower water is somewhat salinated. It might be all inclusive but do not expect quality anywhere. Low quality beverages and the food at all restaurants was subpar. There might not be many choices on the island which is why this establishment is rated so high, but I highly recommend either not coming to San Andres or staying somewhere else.