Serhs Natal Grand Hotel & Resort

Suite Presidencial | Minibar, in-room safe, individually decorated, desk

Minibar, in-room safe, individually decorated, desk

8.8 / 10.0

Excellent(1,007 Ratings)

Resort in Natal

5-Star Resort

Reasons to book

Guests love it hereGuests give this property a top rating

Includes essentialsGarden, Pool, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this resort

Luxury resort on the beach, with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at Serhs Natal Grand Hotel & Resort's full-service spa. Then enjoy a meal at one of the resort's 6 restaurants.
Serhs Natal Grand Hotel & Resort offers 395 accommodations, which are accessible via exterior corridors and feature minibars and safes. These individually decorated accommodations include desks. 50-inch Smart televisions come with digital channels.

Bathrooms include designer toiletries, complimentary toiletries, hair dryers, and toothbrushes and toothpaste. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a waterslide, a health club, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Gym or Fitness Center

Garden

Map of Natal

Nearby attractions

Bosque dos Namorados do Parque das Dunas

5.3 mi

Morro do Careca

3.6 mi

Cajueiro da Praia de Pirangi

15.1 mi

Lagoa de Arituba

25.8 mi

Available Rooms

Deluxe Room (Apartamento Prime Lateral Mar)

1 King • 279 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Deluxe Room (Apartamento Prime Frente Mar)

1 King • 279 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Family Room (Apartamento Família Prime Lateral Mar)

2 Queen

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Apartamento Família Prime Frente Mar

2 Queen

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Junior Suite (Prime Lateral Mar)

1 King • 1 Sofa

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

££££

Serhs Natal Grand Hotel & Resort

££££

8.8 / 10.0

Excellent(1,007 Ratings)

Resort in Natal

5-Star Resort

Reasons to book

Guests love it hereGuests give this property a top rating

Includes essentialsGarden, Pool, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this resort

3 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a waterslide, a health club, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Gym or Fitness Center

Garden

Map of Natal

Nearby attractions

Bosque dos Namorados do Parque das Dunas

5.3 mi

Morro do Careca

3.6 mi

Cajueiro da Praia de Pirangi

15.1 mi

Lagoa de Arituba

25.8 mi

Available Rooms

Deluxe Room (Apartamento Prime Lateral Mar)

1 King • 279 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Deluxe Room (Apartamento Prime Frente Mar)

1 King • 279 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Family Room (Apartamento Família Prime Lateral Mar)

2 Queen

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Apartamento Família Prime Frente Mar

2 Queen

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Junior Suite (Prime Lateral Mar)

1 King • 1 Sofa

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Ratings and reviews

8.8 / 10.0

Excellent(1,007 Ratings)

10.0 / 10.0

Aug 2024

Sehrs surprised me in a good way for its structure, friendly staff, cleanliness and great food. It was a great experience and I'll definitely recomend!

5.0 / 10.0

Jul 2024

Awesome stay, the staff are very attentive, and helpful. Any problems we had were addressed and handled quickly.

10.0 / 10.0

Jul 2024

Excellent

8.0 / 10.0

Jun 2024

The food was boring

6.0 / 10.0

May 2024

The property was just fine, but food was fatal.

6.0 / 10.0

Apr 2024

4.0 / 10.0

Dec 2023

The hotel is nice, but we would have expected more from a 5-star resort. Our room was large, but rather worn. There was a strange smell from the cupboards so we did not put our clothes there. Also the bathroom was average - even the toilet was somewhat loose from the wall. The room safe did not work. No coffee makers in the rooms. If you don’t speak Portuguese be prepared to use google translate - a LOT. Our daughter had been looking forward to using the kids club but this was impossible as no one spoke English. Not a single person working with the kids knew the slightest English. Even some of the receptionists struggled with English so our bookings for dinner for example was mixed up and had to be rescheduled. Hardly anyone in the restaurants / bars spoke any English whatsoever. I find it strange that at a 5-star family resort of this size that English was such an issue. Other than that - pool area was nice and it was good being able to order drinks and snacks by the pool. Although a menu was necessary to point to what we wanted to order.

3.0 / 10.0

Dec 2023

Hotel outdated

4.0 / 10.0

Jul 2023

The property is well located with a great view. However, at arrival, I found out the two rooms were not placed together as requested during the reservation. Hotel staff had to fix the rooms locations, but took 4 hours to get it resolved. Área where rooms were located was under renovation and one of the rooms had no hot water in the showers and the other room had a cracked window and poorly maintained window.

10.0 / 10.0

May 2023

The staff and service is excellent. The facilities is quiet older than the pictures online. The view to the sea is perfect!

4.0 / 10.0

Mar 2023

The property is old and outdated. The room and bathroom were not clean. The hotel staff was not very helpful. We did not stay the night. We left within 2 hours of checking in.

10.0 / 10.0

Mar 2023

I was probably the only American at the property at the time but I was definitely the only person of color there. The staff was great to me and made me feel welcome. The bar staff was really great! The bartender Robson was super! He made the best cocktails! Overall my stay was outstanding. The food was always good and the drinks were always right!

5.0 / 10.0

Feb 2023

It is an awesome resort. Many excellent restaurants. Staff is very friendly. However they need more English speakers.

5.0 / 10.0

Dec 2022

The hotel is being renovated partially but the work done is not interfering with the excellent manner in which the hotel is being run, and the excellent care and attention given to the client!

8.0 / 10.0

Dec 2022

A good place to go with family and friends

8.0 / 10.0

Nov 2022

I like the location of the hotel, facing to the beach.

2.0 / 10.0

Jul 2022

NOT a 5 star hotel.

3.0 / 10.0

Jun 2022

Café da manhã é bom. Os funcionários são atenciosos. Porém as facilidades do hotel não são tão boas assim. A comida servida também deixa a desejar. Com certeza o hotel não pode mais ser considerado 5 estrelas.

10.0 / 10.0

Jun 2022

We got ti stay at the presidencail suite and it was prety amazing. The views of Ponta Negra beach are supern and tge room one of a kind for sure. I'll definitely be coming back on my next trip to Natal.

3.0 / 10.0

Jan 2022

The pictures of the room were not showing that the toilet has a glass door (90% area transparent). So, everybody can see you in your private moment at the toilet as well as the shower, this same glass door runs to the toilet. It was totally uncomfortable for me to share this with my mother. We stay at the room number 341D. Please show people the truth, real pictures 360 degrees for not having surprises like us.

10.0 / 10.0

Jan 2022

Overall it was a pleasant experience. The hotel is located in a quiet area where you would only hear the sea. There is a combined cycle and walking path just outside. The area is somewhat windy and the sea is never calm, so you would need to go elsewhere to swim. The staff was helpful. The breakfast was alright. Tapiocas were the highlight with a lot of people queuing for them. There is a newly introduced electronic system for ordering services, which was functioning most of the time. The hotel could use some renovation though. Bathroom in particular needs a bit love.

4.0 / 10.0

Nov 2021

O hotel está em boas condições e a localização é excelente.

5.0 / 10.0

Oct 2021

The Hotel is nice and I hope to return soon. The amenity I liked most was the spa. In my opinion, the only con is the mattress and pillows.

3.0 / 10.0

Aug 2021

The hotel is far away to be a 5 stars. Need urgent renovation. The room is OK, not super. The air-conditioning is SUPER noise. Food and frins prices are really expensive. Staff is very nice anf friendly. If you are booking a Luxury 5 stars hotel, this is not the place to go.

10.0 / 10.0

Jul 2021

Excellent!

5.0 / 10.0

May 2021

Great Resort/Hotel. Clean with great ocean view!

5.0 / 10.0

Feb 2021

Staff very friendly, breakfast, room and bathroom were large and modern

1.5 / 10.0

Jan 2021

Muito a desejar. Pra quem está acostumado com 5 estrelas, esse hotel tem muito o que melhorar. Ao fazer check in, pedimos pra ficar com camas separadas, ao chegar, era uma única cama de casal. Eu pedi uma garrafa de vinho pra ser entregue no quarto e depois de 60 minutos cancelei e nem se quer um desculpa foi dado, apenas cancelou o pedido. Durante o dia, um animador na piscina com uma atividade em grupo, todos perto e passando a bola (esqueceram que estamos em uma pandemia?), pouquíssima estação de higienização, pouquíssimo álcool pelo hotel. Decepcionante! Fora isso, localização ótima, qualidade da cama, vista e piscina são bons. Mas eu não chamaria nunca de hotel 5 estrelas.

5.0 / 10.0

Dec 2020

Overall a very nice place.

5.0 / 10.0

Oct 2020

This hotel is magnificent! There are several swimming pools, hot pool. Great restaurants. I highly recommend it!

3.0 / 10.0

Sep 2020

Great Location and Staff

3.0 / 10.0

Nov 2019

The staff are very friendly. At the reception there was a girl name jassica she is very nice, helpful and professional. They serve breakfast buffet but there is no vegetables (tomatoes, olive etc). There was no napkins in the room I was using toilet papers. At the reception they speak English but in other facilities no one does (example: I went to the spa and no one at the front desk speaks English). The entertainment is very poor by 9:30 it ends and there is nothing left to do. (one of the entertainment was bingo). The food at the restaurants was not that good. You are at the beach and there is no fried food (calamari, ships and fish). I was very disappointed because it was a 5 stars hotel but for me I will give it max 3. The bar has 19 bottles of drinks and looks very poor at the lobby (when you say bad that means it should be fully loaded and should look like a professional bar specialy at the lobby). I have been a hospitaly business for 25 years I opened 5 stars restaurants and hotels and I travel a lot. But I was really disappointed. The general manager needs to do something about it because in the next 5 years they will be depending only on the local people not tourist because tourist they will go once and will never go back to the same hotel again.

5.0 / 10.0

Aug 2019

Everything service, resturants, rooms and veiw where top shelf i will return

2.5 / 10.0

Aug 2019

Nos amamos tudo!

5.0 / 10.0

Jul 2019

Can't wait to go back!! Excellent staff!! Wonderful food! Tip: improve room cleanliness (bathroom)

3.0 / 10.0

May 2019

The hotel is great and the staff is wonderful! Amazing views and beautiful city! I loved to stay at this hotel property! Highly recommended!

4.0 / 10.0

Jan 2019

There are plenty of pools, it would be nice if there was an adults only pool area.

4.0 / 10.0

Oct 2018

Hotel is very spacious, some areas need updating some of the chairs need cleaning and new cushions. The gym is a good size however both bikes were unusable. I stayed with my elderly mother therefore used the sofa bed which despite having the mattress changed was a little bit uncomfortable due to the sofabeds frame. The staff in the VIP breakfast area were very friendly and professional. Overall a lovely experience

4.0 / 10.0

Mar 2015

Our second time staying here, we had a problem during check-in. We reserved a king bed, ocean view, and received a room with 2 smaller beds, facing out the side, over the tennis court with exposed pipes along the wall of the building. So, this is at 2pm in the afternoon, walked back to the front desk and asked for a new room. The girl said they'd have a new clean room at 5pm and they would call us. So we got a drink at the bar, played a game of pool, and then at 5pm went back to the front desk for an update. A different girl said it would be another hour for a clean room... as we witnessed people checking in, and in, and in...A hotel that size, telling me to wait 4 hours for a single clean room? I asked to speak with the manager who, although did come through with a new room... did not even crack a smile, apologize, or anything to make us feel welcome, but more that we were problematic, and causing him to actually have to do work. Once we got to our room, the rest of the stay was great. The food was good, drinks cold, pool pleasant, beach inviting, and supporting staff, such as the guy doing water aerobics in the morning dressed in costume, and the manager of the poolside service, were very friendly and sincere and welcoming.

4.0 / 10.0

Jul 2014

Great way to begin your Brazil experience. Coastal location with ocean views and breeze. Very clean with all the luxuries you need to feel relaxed.

FAQs

How much does this resort cost compared to others in Natal?

The average price for a rental in Natal is £31 per night. This rental is £128 above the average.

Is parking included with this resort?

Yes, parking is listed as an amenity at Serhs Natal Grand Hotel & Resort. For more information, we encourage you to contact the property about where to park.

Is there a pool at this resort?

Yes, a swimming pool is available for use at Serhs Natal Grand Hotel & Resort. Enjoy the water!

Is Serhs Natal Grand Hotel & Resort pet friendly?

Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Serhs Natal Grand Hotel & Resort?

We found 10 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.

Explore similar vacation rentals in Natal

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8.8 / 10.0

Excellent(1,007 Ratings)

Serhs Natal Grand Hotel & Resort

Resort

in Natal

2 guests · 1 bedroom · 1 bath

Garden · Pool · Air conditioner

Experience vacation in Natal with our Resort, Serhs Natal Grand Hotel & Resort. Enjoy amenities such as Air conditioner, Internet / Wifi and Laundry, and more.

££££

Serhs Natal Grand Hotel & Resort

Resort in Natal

Reasons to book

About this resort

Amenities

Map of Natal

Nearby attractions

Available Rooms

Deluxe Room (Apartamento Prime Lateral Mar)

Deluxe Room (Apartamento Prime Frente Mar)

Family Room (Apartamento Família Prime Lateral Mar)

Apartamento Família Prime Frente Mar

Junior Suite (Prime Lateral Mar)

Serhs Natal Grand Hotel & Resort

Resort in Natal

Reasons to book

About this resort

Amenities

Map of Natal

Nearby attractions

Available Rooms

Deluxe Room (Apartamento Prime Lateral Mar)

Deluxe Room (Apartamento Prime Frente Mar)

Family Room (Apartamento Família Prime Lateral Mar)

Apartamento Família Prime Frente Mar

Junior Suite (Prime Lateral Mar)

Ratings and reviews

FAQs

How much does this resort cost compared to others in Natal?

Is parking included with this resort?

Is there a pool at this resort?

Is Serhs Natal Grand Hotel & Resort pet friendly?

What amenities are available at Serhs Natal Grand Hotel & Resort?

Explore similar vacation rentals in Natal

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