MUR Hotel Neptuno Gran Canaria - Adults Only

Minibar, in-room safe, desk, soundproofing

Combined shower/tub, hair dryer, bidet, towels

4.2

Excellent(479 Reviews)

Hotel in Maspalomas

4-Star Hotel

Reasons to book

Includes essentialsGarden, Pool, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Adults-only San Bartolomé de Tirajana hotel in Playa del Ingles with 2 restaurants
Along with 2 restaurants, this hotel has an outdoor pool and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
MUR Hotel Neptuno Gran Canaria - Adults Only offers 171 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas and include desks. Flat-screen televisions are featured in guestrooms.

Bathrooms include shower/tub combinations, bidets, and hair dryers. This San Bartolomé de Tirajana hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Garden

Map of Maspalomas

Nearby attractions

Poema del Mar Aquarium

45.2 mi

Estadio Gran Canaria

39.7 mi

Available Rooms

Standard Double or Twin Room, Balcony

2 Single • 247 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Double Room Single Use, Balcony

1 Single • 247 ft²

Sleeps 1

You'll be directed to Expedia.com for availability & pricing

Standard Double or Twin Room, Balcony, Pool View

2 Single

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Double Room Single Use, Balcony, Pool View

2 Single

Sleeps 1

You'll be directed to Expedia.com for availability & pricing

££££

MUR Hotel Neptuno Gran Canaria - Adults Only

££££

4.2

Excellent(479 Reviews)

Hotel in Maspalomas

4-Star Hotel

Reasons to book

Includes essentialsGarden, Pool, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Recreational amenities at the hotel include an outdoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Garden

Map of Maspalomas

Nearby attractions

Poema del Mar Aquarium

45.2 mi

Estadio Gran Canaria

39.7 mi

Available Rooms

Standard Double or Twin Room, Balcony

2 Single • 247 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Double Room Single Use, Balcony

1 Single • 247 ft²

Sleeps 1

You'll be directed to Expedia.com for availability & pricing

Standard Double or Twin Room, Balcony, Pool View

2 Single

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Double Room Single Use, Balcony, Pool View

2 Single

Sleeps 1

You'll be directed to Expedia.com for availability & pricing

Reviews

4.2

Excellent(479 Reviews)

4.2

Aug 2024

The location of this hotel is what captured our interest. The staff are friendly and helpful when asking for help. The room was simple and clean, with easy access to Yumbo Center. Pool area was always busy during the day. Breakfast had a nice selection as well.

4.2

Aug 2024

Great stay. Very good place. I will be back one day.

4.2

Jul 2024

The staff at this hotel are very friendly and helpful. From the frontdesk to the restaurant and pool, very lovely warm people. The rooms are outdated and there aren’t any amenities in the bathrooms, you only get towels. When staying here make sure you book a room with pool view or you will be looking at other building sides.

4.2

Jun 2024

Pleasant and helpful staff, a clean and comfortable room. Very good quality food.

4.2

May 2024

Very friendly and kind staff and varied all inclusive options. Would stay again!

4.2

May 2024

The personal was very good, helpful. Very nice place, ideal location.

4.2

Apr 2024

Arrived late evening at hotel and staff had kept a cold platter for me to have for dinner as the dinner service had ended (which was really thoughtful of them). Rooms and clean and modern. Shower pressure is amazing (best I have had in a hotel). Food at breakfast and dinner good. No complaints.

4.2

Apr 2024

The staff were helpful and friendly, the breakfast and dinner really good , plenty sun lounges and umbrellas , right next to yumbo centre

4.2

Mar 2024

Great hotel Stayed on the all inclusive package and great food and drinks. really close up the Yumbo and good bus links to travel around Room was really nice with a pool view.

4.2

Mar 2024

The Hotel is a nice clean hotel with a beautiful swimming pool, greatly located for the yumbo center nightlife. Food was nice and fresh and the restaurant was really clean. Good coffee and fresh orange juice, although the toasters need updating, they are too slow! Unfortunately, due to the carnival the music from the Yumbo centre was unbearably loud up to 04:30 and there was no scape from it, and also the room I had on the first floor, shared a wall with the pool bar and the noise started really early in the morning. So not a place for sleeping and relaxing.

4.2

Feb 2024

Great location, service, food, professionalism, location. Well done.

4.2

Jan 2024

Great hotel, friendly staff, location is prime, clean rooms and good breakfast buffet. Overall super happy with my stay. The hotel itself sports a little outdated interior design, but aside from that everything is great.

4.2

Nov 2023

very friendly and clean accommodation

4.2

Oct 2023

I've stayed at the Neptuno a few times now and always enjoyed it. Friendly staff, good food, comfortable rooms, relaxed atmosphere. Right next to the Yumbo centre if you're there for the nightlife

4.2

Oct 2023

It was ok. I’ve stayed in other hotels in playa del ingles and this one wasn’t a favourite. The room decor was not as nice. But what really brought my rating down for the experience at check out. During check in I had been given a cardboard card to obtain a towel. I told the receptionist I didn’t need one as I brought my own but he still gave me the card. I didn’t read the back of the card but apparently it said I had to hand it back in or I would get a €20 fine. When I checked out, I didn’t have the card as it was never pointed out to me that I had to return this rice of cardboard when I checked in. Thankfully I found the card in the bin in my room but this seemed a way of conning guests out of another €20.

4.2

Oct 2023

They have the most noisy housekeeping ever. You will not enjoy your holidays. You will wake up 8 AM because lady will be moving all furnitures in room above. Reception, location, cleanless is OK. Just housekeeping staff is doing everything to wake up you. Topic reported to reception so they know well who is writing review.

4.2

Sep 2023

Had a great few days staying here. Room was very clean and the bar/pool area have a nice atmosphere, and are surprisingly quite quiet considering the proximity to the Yumbo. Food was of good quality - personally I preferred the a la carte lunch at the pool bar to the buffet, although that was still good (especially the desserts!). I would definitely stay again in future.

4.2

Jul 2023

The service and food are very good of the hotel

4.2

Jul 2023

Great selection of food top quality. Sraff very polite and helpful,top class accommodation. Dislikes absolutely nothing

4.2

Jun 2023

Central, close to both playa del ingles and maspolomas

4.2

May 2023

nice hotel

4.2

Apr 2023

Enjoyed it

4.2

Mar 2023

First impression wasn't great, but I'm glad it changed over the days to come. Staff in the reception demanded a voucher, even though they saw my reservation and that it was paid for. Eventually they accepted me forwarding the booking confirmation from hotels dot com. But be prepared that you might have to do this. Apart from this incident I was very happy with my stay at Neptuno. I opted for an all inclusive alternative and must say that the food and variation of items served during breakfast, lunch and dinner was excellent. High quality, and great flavors, with a mix of local, regional and international kitchens, lots of options and great presentations. Also the alcohol included was not only restricted to the cheapest of the cheapest brands, but with a nice variation and also including cocktails in the bar. Staff was also friendly, smiling and welcoming, with a very personal touch, adjusting to whom they were interacting with. The room was nice and comfortable although housekeeping seemed to have not looked under the bed before my arrival as it wasn't vacuumed under there. Despite this I found the rest of the room clean and tidy, and quite recently refurbished, making the bed comfortable and interiors feel nice.

4.2

Mar 2023

Hotel is nice but can sleep whit noise from yumbo juste in front , staff nice , the food is not good from the buffet

4.2

Mar 2023

Amazing friendly staff , kept very clean , and good breakfast/ dinning times

4.2

Mar 2023

Very good location, great food and very friendly staff.

4.2

Mar 2023

Great staff. Always happy to help. They all seemed to work very hard yet managed to do so with a smile. Location is good. Pool nice and clean. I am regular visitor here and will continue to be so.

4.2

Mar 2023

Nice location but the hotel I feel is falling in to disrepair restaurant and bar air broken for years which makes u feel uncomfortable. Shower tray in room was broken and poorly repaired which still leaked so water poured out on to the floor Air con in room wasn't working very good either Hotel insists on men wearing trousers, where females can wear what the like which I think is unfair after all the restaurant is not la cate it's just buffet after all the female don't even dress up for dinner a couple turn upon hot pants and the rude manager though that was acceptable Steam and sauna didn't work either Sound proofing needs to be improved too

4.2

Mar 2023

Very stressful arrival having to walk 2 miles with our case because roads closed due to carnival. But the hotel receptionist was lacking empathy or understanding and was demanding I sent the confirmation from hotels.com - despite receiving a message from the hotel only 30min prior to our arrival. I was stressed and tired and flustered. So not a good start but the hotel staff redeemed themselves- good breakfast and very comfortable room

4.2

Feb 2023

Very friendly and comfortable. There are too many stairs.

4.2

Jan 2023

Lovely hotel and excellent value

4.2

Dec 2022

The place is top quality, I have been many times. And will be back again. The food is excellent and varied. And the hotel is located perfectly in the resort.

4.2

Dec 2022

Nice hotel

4.2

Dec 2022

Leisure trip with a friend for 8 days

4.2

Dec 2022

This property is extremely outdated and gross.

4.2

Dec 2022

Nice comfortable 4* hotel that does everything well and at a fair price.

4.2

Dec 2022

Nice hotel close to beach and nightlife. Great place for adults only, staff is very friendly and super efficient, everything is keep clean and tidy. Food was better than expected. Housekeeping is doing a fantastic job.

4.2

Nov 2022

The location is amazing, Hotel falling apart, rooms need a touch-up, everything is old, but not antique or chic just old, food we have been there 9 nights even I don’t remember any single delicious food, Yes they have cost issue but you cant give last night salad in next day morning. + 2 cockroaches in the food area. Drinks I got sick and tired of drinking in paper cups beside the pool, Chargeable safe box? 2 euro for every single day after paying 2300 euros, wowww different mentality Reception I think they are under pressure, I called and ask their help we couldn’t communicate with one restaurant, just he needs to translate a 5-second voice record, Answer is I am busy, you have to come to here, I can’t help you over the phone, Alright, alright easy champ, But the F&B staff were brilliant, happy, and helpful.

4.2

Oct 2022

A nice hotel, perhaps a bit dated now. Been there before and still great to stay. Inconsistent service from the staff, welcome at the reception on arrival was very poor and rude. Some staff need customer service training. Cleaning staff member left my room open so anyone could have walked in my room. Very poor experience.

4.2

Mar 2022

We stayed at the Neptuno 12-19/3 2022 and we had a great week at this fine Hotel. The food was excellent all week, breakfast, lunch and dinner. Great variation, (fish, meat, chicken etc) all over when we had all inclusive. Staff was very friendly and service minded overall and we have NOTHING bad to say at all. Special thanks to Maria, the restaurant manager:-) We have stayed at many hotels over the years and this one is for sure in top in combination for what we paid. Location is very good, 50 meters to Yumbo Shopping Center and about 10 minutes walk to the beach.

FAQs

How much does this hotel cost compared to others in Maspalomas?

The average price for a rental in Maspalomas is £78 per night. This rental is £92 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at MUR Hotel Neptuno Gran Canaria - Adults Only. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at MUR Hotel Neptuno Gran Canaria - Adults Only. Enjoy the water!

Is MUR Hotel Neptuno Gran Canaria - Adults Only pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at MUR Hotel Neptuno Gran Canaria - Adults Only?

We found 8 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.

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Garden · Pool · Kitchen or Kitchenette

Looking for a memorable stay in Maspalomas? Our Villa might just be what you're looking for. Enjoy amenities including Air conditioner, Dishwasher and Internet / Wifi, and more during your stay.

££££

MUR Hotel Neptuno Gran Canaria - Adults Only

Hotel in Maspalomas

Reasons to book

About this hotel

Amenities

Map of Maspalomas

Nearby attractions

Available Rooms

Standard Double or Twin Room, Balcony

Double Room Single Use, Balcony

Standard Double or Twin Room, Balcony, Pool View

Double Room Single Use, Balcony, Pool View

MUR Hotel Neptuno Gran Canaria - Adults Only

Hotel in Maspalomas

Reasons to book

About this hotel

Amenities

Map of Maspalomas

Nearby attractions

Available Rooms

Standard Double or Twin Room, Balcony

Double Room Single Use, Balcony

Standard Double or Twin Room, Balcony, Pool View

Double Room Single Use, Balcony, Pool View

Reviews

FAQs

How much does this hotel cost compared to others in Maspalomas?

Is parking included with this hotel?

Is there a pool at this hotel?

Is MUR Hotel Neptuno Gran Canaria - Adults Only pet friendly?

What amenities are available at MUR Hotel Neptuno Gran Canaria - Adults Only?

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