Caracol Plaza
Hotel in Puerto Escondido
3-Star Hotel
Reasons to book
Well priced for this locationProperty prices in this area are generally higher
Includes essentialsGarden, Pool, Air conditioner and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Beach fun in outdoor pool, near Commercial Walkway
Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli, and a conference center are onsite.
Caracol Plaza offers 192 accommodations with complimentary bottled water and hair dryers. Rooms open to balconies. Business-friendly amenities include desks and safes. Bathrooms include showers and complimentary toiletries. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.
An outdoor pool and a children's pool are on site.
Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli, and a conference center are onsite.
Caracol Plaza offers 192 accommodations with complimentary bottled water and hair dryers. Rooms open to balconies. Business-friendly amenities include desks and safes. Bathrooms include showers and complimentary toiletries. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.
An outdoor pool and a children's pool are on site.
Amenities
Pool
Air conditioner
Internet / Wifi
Parking
Balcony or Patio
Garden
Map of Puerto Escondido
Available Rooms
Standard Room, 2 Double Beds
2 Double • 236 ft²
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Standard Room, 2 Double Beds, Ocean View
2 Double • 236 ft²
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
££££
Ratings and reviews
3.0 / 5.0
I stayed 5 days. My experience is:
1. Staff is not friendly enough, seems like if you are asking some favours.
2. They could not give me a pair of card keys, the excuse was "if we duplicate, one of them would be deprogrammed".
3. Room maintenance is not properly done, drainage smelled terrible, and cleaning is quite poor.
4. Breakfast taste is OK, but only one typical dish per day, remaining dishes are scramble eggs with Jam or bacon. Not a buffette as I expected.
5. Tours are not offered, I contacted nerby hotels for some tours, when I wanted to be informed by reception, the asnwer was "take this informative paper and call".
6. Pool is not so hygenical, I saw people eating inside and Walter got pulluted.. And some Kids telling their parents that "They did pee inside".
7. For Lunch and dinner, the restaurant does not have many options for dishes. Better to look for something nearby.
Hotel arquitecture is amazing but it is being deteriorated by lack of maintenance.
5.0 / 5.0
The staff were very kind and helpful. The rooms are very spacious. AC blows nice and cold. Wonderful pool with a bar.
3.0 / 5.0
I didn’t like that the food service would take a long time and sometimes they would forget. Also, the internet was really slow. But other than that, everything was good!
3.0 / 5.0
The rooms have spider webs in the córners of the walls, doors. The ceiling fan dirty. The toilet no seat. When I asked about the toilet seat to one of the cleaning staffs. They said “the room is one of the economic room price”. I got so upset. The staff try to change the wording. I told him I didn’t pay cheap for the room.
3.0 / 5.0
The front desk service is very bad
5.0 / 5.0
Nice and clean
5.0 / 5.0
neeeds more improve at the restaurant more recently menu
the rooms needs a softly matrres was very hard notice don't used a box spring mattress had a big piece concrete at the bottom them the mattress.
2.0 / 5.0
At the reception they Charged xtra money
4.0 / 5.0
all was perfect
5.0 / 5.0
Very nice hotel located very close to the beach of Puerto Escondido, walking distance to "El Adoquin" comercial zone, with a great view to the sea from their restaurant, nice and clean rooms, nothing espectacular but with a nice balcony.
2.0 / 5.0
A nice place well located .
It is a mexican hotel so expect some oddities in the way things work but it is a safe clean hotel.
Breakfast buffet is lacking but this is Mexico not Canada.
1.5 / 5.0
For the price, we were expecting a much nicer room.
3.0 / 5.0
This is a tough one. Lots of good things and lots of bad things. That’s why I rated it average. The checkin was good, and the room was good, nothing to complain about. However, regarding the room, it did not have a refrigerator. I knew that before booking this trip. I was hoping for a little better service down at the pool area. After several calls to the receptionist desk, they finally sent Angel. Even though he had only 15 days of experience, he did a good job, taking care of me, and the other guests down at the pool. I ordered a cheeseburger from Angel, and it was delicious, exactly how I ordered it. My room had a balcony, but there was no table or chairs to sit on. The way everything else was going I decided to not even try to fix the problem. I checked out the following morning and the daytime receptionist couldn’t even give me a receipt or call a taxi. He gave me a piece of paper with instructions on it as to how to get a receipt online. He told me to walk down a very steep road, and I would be able to hail a cab from there, terrible.
And if I had had a good experience there, I was planning to spend the rest of my three week vacation at that hotel. But sadly it was not to be. According to my very unofficial count, there were about 10 families there. And they did not have enough staff to handle them, even though the hotel has room for hundreds! 👎
5.0 / 5.0
Is very comfortable
1.0 / 5.0
Horrible stay at hotel, no power and water for more than 5 hrs.. I ended up getting another hotel.
They didnt even gave a us a compensation. Will never come back.
0.5 / 5.0
I asked for towels since the second I got there. I called early the next day again, eventually I walked down where tow of the three girls where having a very pleasant conversation while some of us were still waiting for service.
5.0 / 5.0
Great location. Breakfast was good everyday. Helpful staff.
5.0 / 5.0
Great place to stay, has a great view of the sea everything is close to the hotel!
4.0 / 5.0
A comfortable and basic place to stay no frills
5.0 / 5.0
Cool pool
3.0 / 5.0
Breakfast start late, Front desk staff needs more knowledge, Rooms do not provide glasses you have to go outside and purchase your own. Restaurant close at 8:0pm. Availing for towels was poor since you have to wait mostly 30 minutes.
5.0 / 5.0
Wish bar hours were longer and had a variety for breakfast options.
2.0 / 5.0
Not our type of place pool area dirty and garbage everywhere have to go to front desk for towels, in the room no Kleenex, no cups, no shower curtain, The overhead fan was shaking so bad you couldn’t use it.
0.5 / 5.0
The front desk attendant on arrival was very rude. I asked to speak to the manager and it was even worse, we just wanted a quiet room. Away from the street noise, it was impossible unless we pay more money. For us was a joke because you could tell the property was totally empty which was confirmed the next morning when we had breakfast and we stay waiting for a tour guide for about 2hrs. and nobody else showed up. Anyway, the room was dirty and they had to replace the sheets, no hot water, no telephone, dirty towels that have to be replaced. The bed mattress was like made of rocks. The curtains in the window was full of holes, no air conditioning and it was hot as hell. We have traveled all over the world, and stayed and so many different hotels, but this is by far the lowest of the lowest on every single aspect. I do not recommend this place not even to my enemy (I might have one). Please do you self a favor and there is so many other properties in better areas. In our second night we stay at the Rackaway Hotel and that place was really great.
5.0 / 5.0
Great location and great service!!
1.0 / 5.0
Probably worst job of housekeeping and maintenance that I have seen. Black mold in first shower. No mattress pads on beds. Floor tiles filthy.
5.0 / 5.0
fantastic pool and pool lounge area!
rooms are amazingly large and very nice at least on the 3rd floor and out towards water views. nice balcony to the view
beds were great
very nice place if you get the good rooms
its probably the best deal around for the price/convenience
not in an area you'd want to do much in, but an easy daytime walk to the supermarket which saved on cabs
they will call a cab for you from the lobby though and its cheap to anywhere
0.5 / 5.0
When we arrived to our double bed room only one bed had pillowcases and the bed that had them were stained with makeup. The bathroom has mold on the walls. Bed was also pretty hard not comfortable. There was a rock in our hotel breakfast. Workers force you to give them tip and will follow you to your room if you dont tip. They cleaned out room and left the balcony door wide open with the curtains open. After staying from 2/10-2/14 they stole my Louis Vuitton sandals that had been in my bag the whole time.
I WOULD NEVER STAY HERE AGAIN.
2.0 / 5.0
Is agreat location , alot things is a walk distance.
1.0 / 5.0
Hotel was dirty. Pool was dirty. Bed sheets were stained.
Cigarettes butts lying all around the poor and pool area.
Most of the gym equipment doesn’t work.
Some staff at reception were unhelpful.
Booked an ocean view room. First two nights we couldn’t sleep as it was so noisy outside & there was a large vent in the bathroom wall to outside so felt like we were sleeping outside. We were moved room to a non ocean view room & were not refunded the difference in price.
Wifi was decent.
2.0 / 5.0
I really enjoyed the experience.
Good location spectacular views
1.5 / 5.0
The owner needs to invest a lot in costumer service
2.5 / 5.0
Good location with incredible veiw.
1.0 / 5.0
Por elCovid habia menos meseros asi que tardaron un poco em el restaurantLa habitacion era grande con balcon y muy comodaLa piscina toda limpia Nos gusto
1.0 / 5.0
The view is true to what you see in the ad. The breakfast was delicious. The staff great. The room, very rough, needs remodel. Only two bath towels, no hand towels. No balcony furniture. Had to move indoor furniture outdoors to have a seat. Not worth the $70.00 USD we paid. For that price one could stay in a much better place,
2.0 / 5.0
No hot water
2.5 / 5.0
Great view and great staff. Really clean hotel!
1.0 / 5.0
The staff were excellent. The rooms were clean, but the hotel is starting to show it's age. Hotel needs newer furniture (or at least paint it) and needs new drapes and bedspreads. Food in the restaurant was expensive... but lot's of restaurants in town and along the beach area that are good. We loved the Caracol's pool, but not the hard wooden beach lounge chairs.
1.5 / 5.0
Room was very big with a partial sea view. The overall property seemed a bit old or not really in the best state. Breakfast had very limited options. Also location wise is quite in between - quite tricky to walk to the beach or the much nicer Zicatela area.
Staff wasn't able to speak one single word in english, which I find surprising in hospitality.
2.0 / 5.0
All was acceptable, however, the service was slow and inattentive. Pool side service not available, this was what we wanted.
FAQs
How much does this hotel cost compared to others in Puerto Escondido?
The average price for a rental in Puerto Escondido is £36 per night. This rental is £28 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Caracol Plaza. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Caracol Plaza. Enjoy the water!
Is Caracol Plaza pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Caracol Plaza?
We found 6 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and balcony or patio.
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