Very nice attendance at the desk. Great breakfast! Would recommend this hotel for El Paso visitors

Ok

Our stay and pretty great! Room was clean and comfortable. The check in staff was kind and friendly. The pool was clean & breakfast was delicious! Couldn’t have asked for more! Definitely will stay here again when we’re in town !

Clean and relaxing

Very clean

Alway great

Definitely would stay here again.

I liked the cleanliness, the breakfast was really good and the lady serving the breakfast was very helpful and kind, modern facilities, closed to restaurants and shops. I didn't like the customer service, no towels in the pool area and I advised the receptionist and she said will send someone and we were there for 2 hrs and towels never arrived.

Very nice and clean hotel!! Great!

Rooms are updated and clean. Enjoyed the complementary breakfast.

Near the mall

Overall it was very nice but no courtesy bottles of water at the front desk upon check in…:(

Terrific stay, hotel is modern and updated. It is well taken care of. The staff is friendly and helpful. Coffee is terrible in both the room and breakfast. Area behind the hotel appears to be an abandoned car wash, maybe turn this into additional lit parking.

The hotel is excellent, just that at night you can hear the noise of the cars in the distance (just a little)

Good family experience Seems that the hotel was nearly renovated.

Good breakfast pool clean

Everything was smooth no complaints

This was my best experience since beginning work in El Paso. Very clean, staff friendly, quiet, and an overall great experience.

Nice place to stay

The hotel was very nice and the staff were very helpful I had all my gear shipped there and they did a great job of getting me going.

Facility and amentities look clean and newer. Checkout at 11 and we were getting ready to leave the room 8 minutes after 11 when housekeeping tries to barge into our room without knocking or announcing herself first. Very strange and uncouth for sure.

Nice remodel and accommodations nice very good breakfast

Great location, plenty of near by restaurants and very clean rooms.

Hotel is charging full price as it’s being remodeled with mess occupying entire lobby, no business - work Office, no vending machines, no pool.

Great hotel!

They have a good service and they just remodeled is very nice and clean

The rooms are remodeled, very clean.

Room was cleaned, the facilities were well, and nicely stocked. The issue was with the front desk and their lack of communication. Upon arrival from the airport we called the front desk and spoke with a woman regarding our late check in. She clarified and confirmed that we would not be charged a no show for showing up after midnight and reassured us that she would leave a note to the next shift. Unfortunately, when we arrived to check in around 2:24AM, worker who claimed she was the supervisor, informed us that we had been charged a no show and that she would have to reinstate us and charge us an additional night to rebook us. We explained that the earlier shift had left a note. Worker continued to say she understood but that there was nothing that she could do because after 2AM their system resets. Unfortunately, her employee failed to communicate this information to us. Had the employee who confirmed we would not be charged did not relay this information to us. Otherwise, this would have determined our course of action. The lack of customer service and compassion for their customers is the biggest issue. She never apologized or tried to come to a reasonable accommodation for the inconvenience that her own employee had caused.

Very well remodeled and clean

Everything was right. They’re remodeling the hotel and it’s even more amazing with the updates.

Everything was very good, the only mishap I had was that around 7:20 am, a woman came in saying that they had given her that room in which we were already staying, according to the receptionist it was a mistake on her part.

There was a lizard in one of the beds! Staff member said she would tell maintenance