Phoenix
Hotel in Zermatt
3-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Includes essentialsPool, Internet / Wifi, TV and more
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About this hotel
Riverfront hotel with free breakfast and a fitness center
A fitness center, a bar/lounge, and spa services are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a meeting room, express check-out, and tour/ticket assistance are onsite.
Phoenix offers 27 accommodations with espresso makers and safes. Beds feature down comforters. 40-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.
Recreational amenities at the hotel include a fitness center.
A fitness center, a bar/lounge, and spa services are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a meeting room, express check-out, and tour/ticket assistance are onsite.
Phoenix offers 27 accommodations with espresso makers and safes. Beds feature down comforters. 40-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.
This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
Recreational amenities at the hotel include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Internet / Wifi
Hot tub or spa
TV
Gym or Fitness Center
Map of Zermatt
Available Rooms
Standard Double Room, 2 Twin Beds
2 Single • 215 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Deluxe Double Room, 2 Twin Beds
2 Single • 279 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Superior Double Room, 2 Twin Beds
2 Single • 247 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Standard Double Room (Matterhorn View from Balcony)
2 Single • 215 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Deluxe Double Room, 2 Twin Beds, Mountain View (Matterhorn)
2 Single • 279 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
££££
Ratings and reviews
4.0 / 10.0
Receptionist and breakfast crew were friendly and helpful. Do take note that hotel rooms doesn't have fridge nor kettle. Also, beds and pillows are very soft which might not be suitable for some people.
4.0 / 10.0
Good hotel. Soap could have been bigger. Towel quality could be better too. Excellent view of Matterhorn from the room
5.0 / 10.0
Amazing hotel in a great location with beautiful views. Breakfast was delicious too. Highly recommend.
5.0 / 10.0
Nice view, clean, comfortable
10.0 / 10.0
Nice hotel, newly renovated, very clean, nice room and bathroom with great view, great staff. complimentary breakfast is a plus. What a pleasant stay!
5.0 / 10.0
Friendly and personal service. Really good advise on tours, hikes, restaurants and everything we needed! Will stay here again!
10.0 / 10.0
Easy walk to RR station and Sunegga lift. Nice staff
5.0 / 10.0
We stayed 2 nights and we highly recommend. Excellent rooms, short walk to all Zermatt attractions and downtown without the noise and crowds of the main streets. It feels like a family-run hotel. Staff are so kind, breakfast has good variety. You won’t regret staying here.
10.0 / 10.0
We’ve been travelling to many places around the world and I could say that Hotel Phoenix in Zermatt is one the best hotels we’ve stayed in, with the most amazing breakfast included in the price of the room, friendly, welcoming and helpful staff!!! I would give it 7 out of 5 stars if possible!!! Love it❤️❤️❤️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️
5.0 / 10.0
Jolander from the hotel had helped to make this trip perfect for us. Our train to Zermatt was delayed and it would pass the hotel check in window and we would miss the taxi to go to the hotel. Jolander had helped us secure the taxi so that we could safely get to the hotel from the train station and she waited for us to do our check in. Jolander was also very kind to provide us with details and maps on how to get to the attractions.
The hotel is within easy walking distance from the centre of the city. The room is nicely set up for travellers and we had a veranda that we could sit and enjoyed our tea.
Varieties of food offered for breakfast was not a lot but it is more than sufficient for us. I was really impressed with the cheese table and the selection of cheeses. The restaurant manager had done a great job to make sure all guests would have a right spot to enjoy breakfast. The boiled egg was also perfect that it was hot and yolk was still soft. Perfect for me.
Probably the only thing I could ask for more was the bathroom. The shower space was really tiny and I had to be careful not to bump onto the glasses.
Overall, it was a very enjoyable experience.
10.0 / 10.0
What a lovely place to stay during our family ski vacation. The rooms are spacious and well appointed. The staff was kind and helpful in every respect. They gave good inside information on snow conditions and skiing options. Also provided list of dining recommendations. Highly recommend staying here!!
10.0 / 10.0
Great stay
10.0 / 10.0
Brilliant property and walking distance from Train station. The staff are amazing and friendly. Breakfast is the best I have seen for long time. Couldn’t recommend this hotel higher.
5.0 / 10.0
Best Breakfast in my 2 weeks travel. The lady at the front desk is very super helpful (I am not expecting this). She let us store our luggage at their their storage room even if we already checked out. It eases our hiking that morning for not carrying heavy backpacks. She also showed us the live weather condition up in the mountains.
6.0 / 10.0
Property is new and very clean. Staff was friendly but unable to support in a relatively simple situation. An early train departure forced us to leave before breakfast (included in the cost of the booking) and the hotel staff was unable to provide us even with a couple pieces of fruit that was already setup in the dining area. It was a nice stay but for the price of accommodations you’d expect a bit better customer service.
8.0 / 10.0
The property was very well-maintained
10.0 / 10.0
Front desk lady helped us fix a shower issue, and helped us make decisions on our excursions. Breakfast well done, service excellent. Thanks!
10.0 / 10.0
Staff is very helpful and great. We feel the warm welcome. Very clean and updated. Breakfast is awesome.I will Highly recommended the hotel.
10.0 / 10.0
Staff were excellent and quick to respond to enquires. I would recommend this hotel.
5.0 / 10.0
Amazing stay, great location, very friendly staff, suggestions for walking routes and dinner. Well equipped room, very clean.Good breakfast, would love to return.
2.0 / 10.0
We were charged 20chf for a lost room key card but never gave us a replacement.we were never told during check in that there is a cost for lost key card!
10.0 / 10.0
Very nice staffs and very helpful for me. good location.
10.0 / 10.0
Overall excellent stay, property, most friendly staff, super clean, top breakfast. Will definitely stay here again.
5.0 / 10.0
delicious breakfast with many choices of cheese and bread, hot soup, ham etc.
spacious room can see matterhorn sunrise.
Room was clean and comfortable. Reception staff was very nice and helpful.
5.0 / 10.0
The staff are very nice and helpful, provided many useful info to us
Hotel is clean and the matterhorn view is gorgeous (same as the photos in hotels.com)
A little thing is that there is no fridge in the room
5.0 / 10.0
Amazing hotel. We felt welcomed every moment we saw someone there. Great recommendations for where to eat and go were given. Very happy with our choice of hotel
10.0 / 10.0
Well maintained property and rooms. Great breakfast. Very kind owners.
10.0 / 10.0
We loved the view from our room!! Everything was perfect.
8.0 / 10.0
Property was nice but getting there requiring uphill climbing;) difficult. It was no trash can in lobby area. More like they wanted to control everything like landlords, didn’t feel like a hotel. Family owned hotels can be like this. So if you like to have freedom not a great property. We paid for the panoramic room most expensive one, we got different room, she said this is the same but picture was saying different! Breakfast was ok not so much variety but that wasn’t an issue for us. I would personally recommend book a hotel more in the heart of activity and less walk from station.
10.0 / 10.0
We enjoyed our stay. The location was beautiful, the staff was friendly, and the breakfast was delicious. We had to request a second key card for the room and they accommodated us willingly.
8.0 / 10.0
Room is just too small.
10.0 / 10.0
Clean n nice hotel! The staffs are friendly
8.0 / 10.0
Hotel is clean and well kept. Breakfast was decent for a relatively small hotel. View of the Mattehorn was amazing.
10.0 / 10.0
Great people, great facility, great views, great breakfast, easy access( walking distance ) to everything.
The staff was great - friendly, efficient, and knowledgeable.
I highly recommend this great hotel. I would stay here again without question. Classy but not overdone.
8.0 / 10.0
Good location. Informed staff. Very accommodating.
10.0 / 10.0
Everything is good thank you for Phoenix Hotel and team
10.0 / 10.0
Great location. Only a 7-8 minute walk from the train station. Nice clean rooms. Lovely breakfast selection. Very kind and pleasant staff.
5.0 / 10.0
Everything was great. No USB ports however which is unfortunately common in European hotels. That is my only complaint. Good place to stay a short 5 minutes from train station. You can walk to any of the sites. I will stay here again next time in Zurich.
8.0 / 10.0
Shower is too small, everything else was very good. Especially the staff - very friendly and accomadating😀
10.0 / 10.0
Great hotel! spacious and very clean room. Excellent breakfast, friendly and helpful staff.
FAQs
How much does this hotel cost compared to others in Zermatt?
The average price for a rental in Zermatt is £199 per night. This rental is £78 above the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Phoenix. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Phoenix. Enjoy the water!
Is Phoenix pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Phoenix?
We found 5 amenities for this rental. This includes pool, internet / wifi, hot tub or spa, tv, and gym or fitness center.
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