Place is very old, bugs in the room

I love the city view, property needs to have some maintenance, staff very friendly

It's was a beautiful experience

Staff is friendly and service is good. Yet, there is a massive underinvestment in the property and linens. The bed mattress was extremely lumpy (the kind where you can feel every spring in your back) and probably havent been changed in decades. The pillows are even worse. Towels/ bed linen is also old and has that crusty feel to them. Food was pretty bad too (we just had breakfast) so would definitely suggest going out for food. I think there are a lot better -value options in Taxco.

The facility was well located however it was old and dirty, the bed and mattress were old and not in good conditions, the water was cold. I think the hotel is nice however it needs maintenance. The parking into the hotel was very good.

They give me a total different room, nothing close like the one on the pictures and the manager was really mean and rough with my wife.

very bad internet and very hard towels

I wouldn’t stay there again

Broken entry door, no elevators, long uphill walk to room, no A/C

Facilities are a little neglected and restaurant prices are excessive.

The hot water takes at least a good 7-10 minutes to warm up, the shower faucet is as old as my grandmothers house,There is NO AC and no fridge. Pros: the room was beautifully rustic and the view was killer. Waking up to that view is everything! It just needs some minor upgrades to make the stay more pleasant. PSA: don't pay for the buffet, NOT worth it! The hotel is beautiful and the mine is incredible. My over-all stay was pleasant and unforgettable in a good way!

This is an older hotel in Taxco, it’s has been maintained, and retained the charms of the colonial era. The entire hotel personal is extremely attentive, friendly and helpful. We got a room with a great view from the city from the balcony. The room was clean as well as the bathroom. I only have a couple of things to point out. I tried to get a shower early in the morning, but there was no hot water, not even lukewarm. The other is that the electric outlet in the bedroom it is hidden behind the night stand, and does not have an electric cover.

Not worth the price

This is a beautiful old building that saw its best days years ago. The rooms are awful. Beds felt like we were sleeping on a concrete slab. None of our rooms had hot water. The couches in the room were filthy and the bathrooms need major upgrades. They look like they’re from the 60s. It was not a comfortable stay and would not stay here again. It’s too bad because the building itself is beautiful but being left to decay in disrepair.

Very old hotel. Had no good outlets to charge phones. Beds were hard. No iron available. Only nice thing about it is the balcony with amazing views. Only needed it for one night which was ok but wouldn’t return.

Creo que la habitacion que rente apesar de a ver sido tan costosa por lo unico que valio la pena fue por la vista pero muy sucio

This is a fantastic hotel in Taxco. the views just can't be beat. It is about a 15-20 minute walk to the Zocalo, but there is lots to see along the way. We would definitely stay here again. The breakfast was good and the pool area was beautiful.

The property needs major facelift. It's a beautiful property, but it hasn't been taken well care of it. Rooms are dated, furniture is in bad shape, linens are not the cleanist. Bathroom is not ventilated, slight sewer odor comes out of it. TV is old, no coffee maker, no drinking water. Not what you expect from a hotel property that claims to be too notch.

Pague 4 habitaciones y solo nos dieron 3. Aparte que las camas muy duras y el hotel un poco viejo.

Great views and rustic feeling. However the property is not well maintained. Tiny TV , probably 15” or 17”, you need to rent the remote control. Only the luxury suit has a large TV, but all the lower type rooms have those tiny TV. Bedding is also quite worn out, including pillows and towels. All clean but covers with some stains. The staff are quite friendly and do the best with what the owners give them. They have to wear their own clothes, which shows they do not get the necessary resources, only the restaurant staff have them. They also look understaffed, they do the best they can. In general, for the rate you pay for the rooms, I think you can stay in more well maintained hotels, if all you care are the city views then this is a great place, but if you want to feel that you get what you paid for, find another place. It is a shame that the owners are not really investing in giving a better maintenance to this great property.

I liked the views of our room. I didn't like that we didnt get to stay the 2 nights we booked for but still they charged us 300 extra for one extra person.

The hotel is rustic (old) and it reflects it. That is not a problem because it is what we expected. However, they really lacked on things they can and should control. The first problem was that the sheets were stained and there was an obious blood spot on the comforter. No hotel should ever put linens in service that are dirty. We brought the problem to the attention of the cleaning staff and they resolved it. The towels were clean but very old and rough. Our room was also infested by large ants, most likely due to the fact that the door did not seal properly and there were big gaps between it and the door frame. The biggest issue is that we came home a little late one night (about 12:30 AM) and all of the doors and the gate to the property were chained shut. There was nobody around to let us in. We called the hotel with no answer and we waited to see if there was a guard who would be right back After 20 minutes we had to climb over the 6 foot fence. That was eaier said than done. When we check out the next day we told the desk clerk what happened and she apologized. She claimed that someone should be there 24/7 but there was no attempt to inform a manager or take any kind of corrective actions (not that anything change the fact that we had to climb a fence in the middle of the night). All in all we were very dissapointed in the cleanliness of the rooms and the lack of attentiveness to our needs/ security.

Property has amazing views and is close to all things in the city.

Excelente vista y a pocos minutos del centro de Taxco.

You could not have asked for a better view from our room. The hotel had great charm and the employees were all very friendly. My only disappointment was that certain amenities were mentioned on hotels.com but were not available at the hotel. The wifi was only available in the lobby or public areas and there was not an in-room safe.

I loved that the Mine was right there underground its pretty interesting . I loved that there was enough around the area there was an OXXO right there across the street there was plenty of options to eat there was an Elektra at walking distance.

The problem was that there were three men in the balcony next-door drinking, smoking and talking loudly until almost 5 a.m. We called the front desk but they did nothing. Of course we could not sleep at all!

Cute grounds. Great view in city-view rooms. Decent pool area. Plenty of parking. Very hard beds with concrete base. One power outlet. Movement of deck chairs anywhere wakes all neighbours. Neverending barking from city dogs.

I liked the location. The rooms were very old, the furniture and the floors. The bathroom in poor conditions overall. At night very noisy because there were dogs barking a lot. The price for all this is very high.

We got there and were disappointed almost right away. We got this place among other things, because it had cribs available (I called and asked the hotel). We got there, surprise! No cribs!. Then we got assigned the rooms. We had booked 2 rooms both with double beds. Instead, we got one with 2 double beds and one with a king and a something that cannot be described as a bed, or a futon. It was a tiny wood base with a bumpy “pillow top”. The mattress in all the beds were horrible beyond believing: bumpy, and uneven. The rooms were not taken care with regular maintenance- there are broken things all over, some are poorly patch (like a lamp hanging by a twisted metal hanger), must are not even patched. Each one of the rooms we booked was meant for 2 adults and 2 kids. We got 2 towels per room. No big deal, right? We can always order the more (one would hope!!). First, the phones don’t work in any of our rooms (they are not even plugged, and when we plug them, there is no tone). So we decide to walk to the front desk to ask for them. The guy says “of curse, no problem”... 12 hrs go by and no towels. We see some housekeeping girls outside our room and request towels, again! And they make it seem like it is a problem. After good 30 min they come with 1 towel (we had order 4). There are no tissues in the room, and do not let me start with the amenities. There is no hand soap, all there is is some sort of shampoo in a tiny bag. The 3 available drawers are falling of from the main

Excellent place, service, and installations. I stronly recommend this place for those that want to enjoy a unique experience.

needs to take care, I booked for 3 adults and was only one towel, 1 saop, no shampoo, too few bathrooms . coold water