Mestil Hotel & Residences
4.3
Excellent(342 Reviews)Hotel in Kampala
5-Star Hotel
Reasons to book
Free cancellationFull refund if you change your mind
Includes essentialsGarden, Pool, Kitchen or Kitchenette and more
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About this hotel
Located in Kampala, 1.8 km from Clock Tower Gardens - Kampala, Mestil Hotel & Residences provides accommodation with an outdoor swimming pool, free private parking, a fitness centre and a garden.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Wheelchair accessible
Gym or Fitness Center
Garden
Family friendly
Map of Kampala
Available Rooms
1 King • 484 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
4 Sofa • 1 King • 1022 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
1 King • 2 Single • 1453 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
2 Single • 1 King • 1 King • 2098 ft²
Sleeps 6
+
You'll be directed to Booking.com for availability & pricing
1 King • 2152 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
££££
Reviews
4.3
Excellent(342 Reviews)100% verified reviews
4.3
the facility was clean. i enjoyed my stay.
4.3
Beautiful hotel with top notch residences and facilities but very poor service. Management has to check that for sure...
Delayed responses from stuff, gym, and sauna are literally dead by 8 pm ...not acceptable for a classy place like this, will definitely visit if they work in those few hiccups..
4.3
So spacious
Nil
4.3
cleanliness
they’ve locked the indoor temperature to 25 degrees Celsius and you can’t change it to your comfort level. Worse of all, I brought this to their attention and they promised sending someone to come change it but no one showed up.
4.3
the rooms are big and the food is good
everything was ok I can’t really complain
4.3
Best or most amazing breakfast.Comfortable and big rooms
4.3
Mestil Hotel is not from our offices in the Industrial Area. Ronny at the bar is friendly and knows how I like my cosmopolitans, Rujeri is a wonderful waiter and Carol Aber does excellent housekeeping. Since the room I originally booked had no A/C, I was upgraded to a larger room. This was my fourth long stay (over two weeks) at Mestil Hotel.
Although I reserved well in advance (over a month ago), the room assigned to me was not at all checked. The A/C did not work nor was the room aired...I was able to finally check in at 11 pm. After a long journey from Germany. Not what I expect at all as a returning guest.
Someone took my laundry in my own cloth bag and gave it to housekeeping to wash. This was NOT at all amusing. A lady does send out her under garments. Plus, why would I want to pay such high hotel prices to have items I do not need to wear again - washed by the hotel. This was not acceptable and thankfully, the housekeeping lady in charge did not charge me. Only clothes placed in the Mestil Laundry bag with completed form should be picked up. Do NOT go through my dirty laundry when it is not labeled for Mestil. $ 2 per underwear? $8 for gym pants?
The Taxi serice at the hotel is absolutely dreadful. The drivers are not competent and do not listen. They charge UGX 30,000 for a simple ride. Best use Bolt or UBER: Thankfully, I found an honest, reliable and friendly driver via UBER.
The restaurant service at Amber is not consistent. Only when Ronny or Rujeri are present and serve me. Double Cheeseburger came without the burger. I asked for ketchup and it took over 15 minutes to arrive. Unbelieveable that the waiter did not notice....
It seems that the guests dining at the restaurant are more important than the hotel guests dining at the restaurant.
I attempted to explain to Prosper that I can book directly with the hotel and she did not seem to care. Very odd...
Trying another hotel in May 2023 until my patronage is valued by the hotel managment.
4.3
The property was amazing. I loved every bit of my apartment
The food wasn’t so impressive
4.3
architecture
security guards not courteous
4.3
Great getaway in Kampala, good food, quiet, well equipped and very classy!
4.3
very clean hotel and rooms, staff very friendly and elegant.
4.3
Exquisite residences. The best place to stay at while in Kampala, if you value good service.
N/A
4.3
convenient, staff exceptional
kettle in the room not working, no flat iron readily available
4.3
Off the beaten track, lovely facilities including the spa and pool.
The only problem was we went for the 'breakfast in bed' option in which you specify what you'd like for breakfast and leave the card outside your room the night before - unfortunately none of our preferences were looked at, the staff had clearly just grabbed whatever they could find from the buffet that was left over. Pretty disappointing.
4.3
room
restaurant
garden
customer consideration
4.3
Breakfast was good with a variety of food. Room was clean.
4.3
secure. clean. facilities.
4.3
the location was good, very close to the City; the staff were friendly. the room was extremely clean
the bed was a little less comfortable; it could be improved
4.3
the location is prime!
the rooms are very clean.
the customer care is close to none! the staff right from reception were not pleasant and this was my second stay at this property!
the breakfast was 2/10.
i think some training needs to be done in this regard. the only pleasant staff at that hotel are the cleaners and security outside.
4.3
Location, landscape, spacious
Unavailability of my choice of wine and food
FAQs
How much does this hotel cost compared to others in Kampala?
The average price for a rental in Kampala is £40 per night. This rental is £23 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Mestil Hotel & Residences. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Mestil Hotel & Residences. Enjoy the water!
Is Mestil Hotel & Residences pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Mestil Hotel & Residences?
We found 14 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and smoking allowed.
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