The Elm House Hotel
3.4
Average(5 Reviews)Hotel in Hawick
3-Star Hotel
Reasons to book
Includes essentialsInternet / Wifi, Parking, TV and more
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About this hotel
Hotel in Hawick with free parking
Free self parking and free WiFi in public areas are available at this smoke-free hotel.
Change of towels is available on request.
The Elm House Hotel offers 16 accommodations with irons/ironing boards. Digital television is provided.
Free self parking and free WiFi in public areas are available at this smoke-free hotel.
Change of towels is available on request.
The Elm House Hotel offers 16 accommodations with irons/ironing boards. Digital television is provided.
Bathrooms include showers. This Hawick hotel provides complimentary wireless Internet access. Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
Amenities
Internet / Wifi
Parking
TV
Map of Hawick
Available Rooms
Basic Double Room
1 Double
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Basic Twin Room
1 Single
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
Basic Single Room
1 Single
Sleeps 1
You'll be directed to Expedia.com for availability & pricing
Basic Triple Room
1 Double • 1 Single
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
££££
Reviews
3.4
Average(5 Reviews)3.4
This hotel accepted our booking via Hotels.com and it was still confirmed and prepaid up until arriving at the hotel. We were visiting from Australia and visiting relatives in Hawick, we rented a car in Edinburgh and drove there. We arrived early afternoon and found a handwritten note on the front door requesting guests to call a mobile phone on arrival. Whilst in the car park an employee arrived and said that he had no knowledge of our booking, I showed him my confirmation and he blamed Hotels.com booking system. After prolonged discussions with some “manager” on the phone he said that he would have to prepare a room as they were busy. We set off for a coffee advising that we would return later.
Whilst at the coffee shop I received an email from the hotel (via hotel.com) advising that they were cancelling my booking due to a FLOOD at the hotel.
We returned to the hotel where the same employee advised us that Hotel.com had double booked the room and therefore they couldn’t accommodate us. When questioned about the earlier advice that no booking had been received, he shuffled around embarrassingly, we then asked about the FLOOD he said that there had been no flood and we showed him the email. He blamed his manager who was not at the premises, we insisted on speaking with her however she was very evasive and unhelpful and continued to blame Hotels.com.
We eventually gave up and left, we had to find a bed with our relatives and to be honest we were happy not to be staying
3.4
This is one of the worst hotels I have ever stayed in. There was no front desk and no "front desk staff" to greet me on arrival. Someone eventually appeared but did not take my name and there was no check in (or check out) process. The room was in an annexe in the car park and was small and very old fashioned. There were flies in the room, debris in the kettle, a damp bathmat and a non-working bedside lamp. It was barely clean. There was no soundproofing and there was noise from other rooms late at night. I would not recommend a stay in this hotel.
FAQs
How much does this hotel cost compared to others in Hawick?
The average price for a rental in Hawick is £80 per night. This rental is £1 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at The Elm House Hotel . For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is The Elm House Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at The Elm House Hotel ?
We found 3 amenities for this rental. This includes internet / wifi, parking, and tv.
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