Customer service was seriously lacking. From the room not being ready an hour and a half AFTER check in time, to no apologies or smiles from front desk staff, to long waits for breakfast from the kitchen, this was not up to par for this type of hotel/pricing. The room was beautiful but functionally poor. Lighting was so dim in the bedroom, bathroom door wouldn’t shut unless you threw your whole weight against it, tub was chipped, no bottle opener for water bottles sold as part of the mini bar, sliding door unlocked when we got to our room. No lotion as part of toiletries offered, and the AC shook and was so noisy. Very disappointed in what looked like a high level hotel (based on the prices and photos).

Customer service was seriously lacking. From the room not being ready an hour and a half AFTER check in time, to no apologies or smiles from front desk staff, to long waits for breakfast from the kitchen, this was not up to par for this type of hotel/pricing. The room was beautiful but functionally poor. Lighting was so dim in the bedroom, bathroom door wouldn’t shut unless you threw your whole weight against it, tub was chipped, no bottle opener for water bottles sold as part of the mini bar, sliding door unlocked when we got to our room. No lotion as part of toiletries offered, and the AC shook and was so noisy. Very disappointed in what looked like a high level hotel (based on the prices and photos).

The steward is a hidden gem. We happen to come across by chance. It is such a lush property. We loved walking the grounds with our dog. The rooms were very clean and cozy. The staff was very friendly and accommodating. We had a delicious breakfast brought out by Angel. He was so informative and pleasant as was everyone else. We will definitely be back soon. The only thing is, I think the rooms should have screens so you can enjoy the beautiful clean air without all the bugs.

The reception staff more than helpful very polite and nothing was too much trouble. Cleaning staff were ok did not clean our room one day all staff very friendly

The steward is a hidden gem. We happen to come across by chance. It is such a lush property. We loved walking the grounds with our dog. The rooms were very clean and cozy. The staff was very friendly and accommodating. We had a delicious breakfast brought out by Angel. He was so informative and pleasant as was everyone else. We will definitely be back soon. The only thing is, I think the rooms should have screens so you can enjoy the beautiful clean air without all the bugs.

The reception staff more than helpful very polite and nothing was too much trouble. Cleaning staff were ok did not clean our room one day all staff very friendly

Beautiful property, great rooms, and perfect place to relax.

Beautiful property, great rooms, and perfect place to relax.

Promising. Beautiful hotel and property, but lacking in amenities. Only reason to justify the price is you get a one bedroom suite, which was great for having small kids. Property is beautiful, but that’s about it. You get a patio facing a parking lot or parking lot/highway. We had no towels in room upon arrival and didn’t realize until we need to get ready for dinner. Called 3 times to get towels and finally arrived 1 hour later by front desk. Housekeeping was no where to be found. There is no pool service. Although they said there was weekends after 3, but never saw anyone. The pool was pack and they have 2 cabanas. However, you have to book the cabana through resort pass, not for hotel guests and no priority to guest. Inviting more people on the property for already small space. We did this bc we wanted a spot. The cabana for some reason is on compacted dirt, not pool deck, so your feet are dirty and gritty the whole time. We also had only one roll of toilet paper and were missing our do not disturb signs all of which took a long time to receive. It’s $30 to self park every night. Given the price of the room I expected more, but no one even helped us with our bags.

Promising. Beautiful hotel and property, but lacking in amenities. Only reason to justify the price is you get a one bedroom suite, which was great for having small kids. Property is beautiful, but that’s about it. You get a patio facing a parking lot or parking lot/highway. We had no towels in room upon arrival and didn’t realize until we need to get ready for dinner. Called 3 times to get towels and finally arrived 1 hour later by front desk. Housekeeping was no where to be found. There is no pool service. Although they said there was weekends after 3, but never saw anyone. The pool was pack and they have 2 cabanas. However, you have to book the cabana through resort pass, not for hotel guests and no priority to guest. Inviting more people on the property for already small space. We did this bc we wanted a spot. The cabana for some reason is on compacted dirt, not pool deck, so your feet are dirty and gritty the whole time. We also had only one roll of toilet paper and were missing our do not disturb signs all of which took a long time to receive. It’s $30 to self park every night. Given the price of the room I expected more, but no one even helped us with our bags.

The

The

Comfortable and very dog friendly hotel with a very nice start. Would definitely come back again!

Comfortable and very dog friendly hotel with a very nice start. Would definitely come back again!

Wonderful property but would like to have brighter eco friendly lights in room

Wonderful property but would like to have brighter eco friendly lights in room

Super clean, recently remodeled space. Pool area was beautiful!

Super clean, recently remodeled space. Pool area was beautiful!

So clean and super cute!

So clean and super cute!

This property is stunning. What a nice oasis and larger than you would expect from pulling in. The only thing that was annoying is they charge you for parking despite being a "pull up to your room and park yourself" type of place. Our room had a bedroom and common room with a pull out couch which my kids slept on and said was reasonably comfortable.

Nice hotel but location was a bit tight and inconvenient to get and and out

This property is stunning. What a nice oasis and larger than you would expect from pulling in. The only thing that was annoying is they charge you for parking despite being a "pull up to your room and park yourself" type of place. Our room had a bedroom and common room with a pull out couch which my kids slept on and said was reasonably comfortable.

Nice hotel but location was a bit tight and inconvenient to get and and out

This hotel sits on an amazing piece of land. Very serene and lots of areas to relax and enjoy the setting. My callouts are surrounding the restaurant and bar. It's closed between 11am and 5pm which isn't ideal if you're on a staycation. We also had issues with our shower. The water was scolding hot. I would also advise that you get a room on the top floor if you don't want to be bothered by your neighbors. I had a family with kids above me and I had to listen to them run around in circles from 8am... Not fun!

This hotel sits on an amazing piece of land. Very serene and lots of areas to relax and enjoy the setting. My callouts are surrounding the restaurant and bar. It's closed between 11am and 5pm which isn't ideal if you're on a staycation. We also had issues with our shower. The water was scolding hot. I would also advise that you get a room on the top floor if you don't want to be bothered by your neighbors. I had a family with kids above me and I had to listen to them run around in circles from 8am... Not fun!

It’s like an escape from the surrounding area. It’s fun, whimsical, and elegant. I would absolutely stay here again!

It’s like an escape from the surrounding area. It’s fun, whimsical, and elegant. I would absolutely stay here again!

Beautiful location. This place was a dream

Beautiful location. This place was a dream

Very beautiful serene hotel perfect for visiting students at UCSB

Very beautiful serene hotel perfect for visiting students at UCSB