Everything was fine except the lavatory faucets suck. They have no temperature adjustment and are not eco friendly as they automatically stay on too long.

Horrible service, filthy/smelly facilities and room. Will not be back.

Horrible service, filthy/smelly facilities and room. Will not be back.

Road leading to hotel was in disrepair. Three agents were working the registration desk, Michelle was our agent and she was extremely brusque and unwelcoming. The room itself was worn, lamp shades torn and furniture scuffed. The bathroom sink faucet was motion sensitive but you could not change the temperature. The ventilation fan in the bathroom had not been cleaned in recent history as evidenced by the built up dust. Sometimes it’s the little things that make a difference.

Power went out for 3 hours. Very shocked there’s was no generator as back up Place is. Dated and worn. But there is a new part that should be up and running by next spring

Power went out for 3 hours. Very shocked there’s was no generator as back up Place is. Dated and worn. But there is a new part that should be up and running by next spring

Was great

Was great

The valet person was very nice but the rest of the employees not so nice. Construction and open wires on our floor. The restaurant wasn’t open and neither was the whirlpool. The place was getting a facelift which it needs but unsatisfactory with the food, bar and other amenities it offered. Things were dirty and tore up.

The valet person was very nice but the rest of the employees not so nice. Construction and open wires on our floor. The restaurant wasn’t open and neither was the whirlpool. The place was getting a facelift which it needs but unsatisfactory with the food, bar and other amenities it offered. Things were dirty and tore up.

Doing construction.....it will be excellent.when it's finished

Doing construction.....it will be excellent.when it's finished

They're doing construction on it so in the morning there was a lot of noise coming from the roof It was very quiet in the casino there was hardly anyone around and there was construction going on and the pool along the pool the jacuzzi wasn't working

They're doing construction on it so in the morning there was a lot of noise coming from the roof It was very quiet in the casino there was hardly anyone around and there was construction going on and the pool along the pool the jacuzzi wasn't working

Renos are underway. We didnt get a renovated room so we had a dated room but they are fixing all rooms so just give it time. Pool area need work but im sure they are working on it soon too. Will be back for sure. Come on 7. Cheers

Some things needed repair in the bathroom. Carpet in elevators was gross.

The property was very dirty and had no maid service do to a staff shortage. The place was under construction and we were not told of this. We had workers starting to work outside our window at 7 am. Lastly they charged us a 250 cleaning charge claiming that we smoked in the room when we did not. Do not go to this motel

The room we had was fine,except only hot water from the tap. The room window looked out over inside the front door. Half our floor was not finished. The dining room was closed and only a snack bar open for any meals the first night. Signage was not great. We went all around the building, past construction, to find the actual front. The had a nice gift shop.

The property was very dirty and had no maid service do to a staff shortage. The place was under construction and we were not told of this. We had workers starting to work outside our window at 7 am. Lastly they charged us a 250 cleaning charge claiming that we smoked in the room when we did not. Do not go to this motel

The staff was very loud at the door went the bright something at try b ed room number

The room we had was fine,except only hot water from the tap. The room window looked out over inside the front door. Half our floor was not finished. The dining room was closed and only a snack bar open for any meals the first night. Signage was not great. We went all around the building, past construction, to find the actual front. The had a nice gift shop.

Some things needed repair in the bathroom. Carpet in elevators was gross.

The staff was very loud at the door went the bright something at try b ed room number

Hotel is under construction but was not inconvenient. There is a long walk from hotel to casino. Nice restaurant or a grill is available.

Nice to have casino right in hotel, rooms were clean and nice

Nice to have casino right in hotel, rooms were clean and nice

Hotel is under construction but was not inconvenient. There is a long walk from hotel to casino. Nice restaurant or a grill is available.

Frontline workers were great. Casino was under construction. Which wasn’t too bad. When having to deal with the management and security staff it was an unorganized mess. If you’re looking to do an event here, the recommendation would be to look elsewhere.

Frontline workers were great. Casino was under construction. Which wasn’t too bad. When having to deal with the management and security staff it was an unorganized mess. If you’re looking to do an event here, the recommendation would be to look elsewhere.

I realize they are under construction but it seems like they are using that as an excuse to be lazy with the cleaning and upkeep of the rooms they have available. The rooms were still dirty, remote control was gross, dust all over, no cups in the room, no ice bucket liner, fridge wouldn't keep cold, etc. would have been nice if Hotels.com or the hotel would have mentioned the entire hotel is under major construction right now and for the next year or so. Half the hotel is gutted out, the exterior is being worked on, all day and early morning there are hammers and grinders and loud noises. Access to the pool you have to go through a portion of the hotel that is being gutted. The hot tub was down, the pool was in poor condition. If you are going to take on guests and charge them full price while the renovations are taking place then at least make the hotel livable and in good condition for what is there. The place is a disaster right now, avoid avoid avoid. If I knew ahead of time it was under construction like this I never would have booked here, I would have stayed somewhere else. It should have been noted on the website that it was under construction like this, shame on Hotels.com and the hotel for not having full disclosure, for not making a note somewhere or sending an email warning guests before the book, terrible

The clerk that checked us in didn't know how to check in customers from Hotels.com. She left us standing at the front desk waiting on her for about 15 minutes while someone in the back room showed her how to do it. She never smiled once. Never thanked us and didn't explain much, not even how to use the wifi. The hotel is under construction. It was not clearly communicated that our room was down the hallway from construction or that the construction work started at 7 am. Construction sounds are not wonderful, restful sounds to wake up to. The vent fan in our bathroom didn't seem to be working, you couldn't hear it and had to keep wiping off the mirror with a towel. The vent in the wall next to the mirror in the bathroom and the toilet were horribly dirty. The shampoo dispenser in the shower was almost empty. The conditioner and body wash dispensers in the shower were empty. We stayed on a no smoking floor. There are signs posted to this affect. The hallway smelled like pot. I've stayed at this hotel a couple times before when visiting the Sault. I enjoyed my stays in the past. I didn't enjoy it this time. The service at the hotel has gone down hill.

The clerk that checked us in didn't know how to check in customers from Hotels.com. She left us standing at the front desk waiting on her for about 15 minutes while someone in the back room showed her how to do it. She never smiled once. Never thanked us and didn't explain much, not even how to use the wifi. The hotel is under construction. It was not clearly communicated that our room was down the hallway from construction or that the construction work started at 7 am. Construction sounds are not wonderful, restful sounds to wake up to. The vent fan in our bathroom didn't seem to be working, you couldn't hear it and had to keep wiping off the mirror with a towel. The vent in the wall next to the mirror in the bathroom and the toilet were horribly dirty. The shampoo dispenser in the shower was almost empty. The conditioner and body wash dispensers in the shower were empty. We stayed on a no smoking floor. There are signs posted to this affect. The hallway smelled like pot. I've stayed at this hotel a couple times before when visiting the Sault. I enjoyed my stays in the past. I didn't enjoy it this time. The service at the hotel has gone down hill.