The Lensbury Resort

Deluxe Twin | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Shower, free toiletries, hair dryer, towels

4.2

Excellent(741 Reviews)

Hotel in Richmond

2 guests · 1 bedroom · 1 bath

Reasons to book

Includes essentialsGarden, Pool, Kitchen or Kitchenette and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Family-friendly hotel with a full-service spa and a fitness center
A full-service spa, an indoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite.
The Lensbury Resort offers 155 air-conditioned accommodations with safes and hair dryers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include bathtubs or showers and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An indoor pool and a children's pool are on site. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Balcony or Patio

Hot tub or spa

Gym or Fitness Center

Garden

Map of Richmond

Nearby attractions

Victoria and Albert Museum

12.7 mi

Tower of London

Sleeps 2

You'll be directed to Hotels.com for availability & pricing

££££

The Lensbury Resort

££££

4.2

Excellent(741 Reviews)

Hotel in Richmond

2 guests · 1 bedroom · 1 bath

Reasons to book

Includes essentialsGarden, Pool, Kitchen or Kitchenette and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Bathrooms include bathtubs or showers and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An indoor pool and a children's pool are on site. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Balcony or Patio

Hot tub or spa

Gym or Fitness Center

Garden

Map of Richmond

Nearby attractions

Victoria and Albert Museum

12.7 mi

4.2

Excellent(741 Reviews)

2.5

Dec 2024

We were pretty amazed when the Uber pulled up to the front of this place, realizing how nice it was compared to what we paid for the stay. Very classy older brick building with beautiful Christmas lights and spacious rooms. My only complaint is that it's not as easy to get there from the airport as they make it seem. They're close enough to hear the constant drone of planes taking off and landing, but there's definitely not an "airport transfer" as they suggest. I was prepared to hire a ride thanks to a heads-up from staff when I asked for details . If you're expecting a shuttle like many hotels offer in the US, don't. The pool was a big plus with my kids, and the grounds and facilities are extensive, safe, and welcoming. The bar tender even went up to his room to loan me a lighter so I could smoke my pipe on a walk around. Great spot! Definitely would recommend to anyone staying near Heathrow, provided you can't find a place closer to bus and tube routes.

1.0

Dec 2024

I am waiting for a response to my complaint. Room lovely but in the bathroom, ceiling paint peeled, shower head dirty so had to clean it and extractor fan moldy and rusty. Breakfast was freezing cold and when I complained just got told sorry.

2.5

Dec 2024

Lovely rooms, great breakfast and the fitness area is amazing! This was our second stay and it won‘t be the last!

2.0

Dec 2024

Overall we enjoyed our stay. The room was on the smaller side and could probably do with some modernising and the bed was small, the window was left open so the room was incredibly cold however the room was very clean and did have everything we needed. We went down to the bar for a drink and we felt that the service was not great at this point, there were 3 members of staff on the bar and just us stood there yet not one of them acknowledged us to say ‘be with you in a second we are just busy’ they all completely ignored us and I had to ask if it was ok that we ordered, when we did order a cider and gin, I asked for a single and was served and charged for a double. However, we were grateful for good service from both the reception desk of the hotel and the pool, both able to help with anything we needed in a timely manner which was great. We really enjoyed the facilities of the hotel and loved a swim in the morning to start the day. The leisure centre had great amenities and was equipped with everything necessary. The location of the hotel has good links with public transport into London and the surrounding areas. We would definitely recommend staying here and would love to return in summer so we could enjoy the grounds more.

2.5

Dec 2024

Great location. Loads of facilities to use if you wanted (gym pool etc.) The staff were Very helpful And a great breakfast

1.5

Nov 2024

Tiny box room that was so hot when I I had to open all the windows very average . Downfall I needed to be out early in the morning breakfast starts at 7 am but the staff would not let you in a minute earlier despite everything ready .So say for 15 mins waiting .

1.5

Nov 2024

0.5

Nov 2024

1. Room Issues We had booked a family room with the specific request for a baby cot. Unfortunately, the room was far too small to accommodate the cot comfortably, and we had to move it around constantly to navigate the space. Additionally, the room smelled of damp and alcohol, which was both unpleasant and unacceptable. 2. Dining Experience Dinner was another disappointment. Although your staff provided lovely service, we had to wait an unreasonably long time for our meal, and the food itself was dry and unsatisfactory. To compound this, the breakfast the following morning was cold, which further added to our frustration. 3. Privacy and Disturbances At 10:13 a.m., a staff member knocked on our door while my wife was breastfeeding. Despite taking only a moment to answer, the staff opened the door without permission. This was a gross invasion of our privacy. Even if your system had not been updated, there is no justification for entering or disturbing guests 45 minutes before the standard check-out time. Moreover, our check-out time had been changed to 12 p.m. the previous evening, yet we were disturbed not only at 10:13 a.m. but again at 11:15 a.m. The woman responsible claimed to be a supervisor, and when confronted during the second disturbance, she lied about having entered the room earlier, further exacerbating our frustration with this situation. 4. Fire Drill We were not warned about the fire drill that was planned during our stay, causing our baby to wake up yet again.

0.5

Nov 2024

1.5

Nov 2024

It happened to be a very hot weekend in July. We were in the conference room which was ridiculously bright – no facility for reducing light – made it difficult to see anything projected on the screen. The air conditioning was not working – the whole experience was MISERABLE Yes, I booked a single room but normally one stays as a single person in a double room, with double towels and refreshments etc. I paid considerably more at the Lansbury, because it has such a high opinion of itself but I’ve had much better facilities in a double room, four-star hotel for half the price. I do not think the room had air-conditioning – okay many hotels do not - but I don’t think I could open the window. I recall I had to keep my curtains closed in an effort to cut down on heat from the Sun. I think I could open the bathroom window. Overall it was not a happy stay. I was not staying there by choice but in order to be at the same location as a conference I was attending.

1.5

Nov 2024

Bad reception service for busy weekend. Terrible WiFi. Restaurant staff were lovely.

1.5

Nov 2024

1.5

Nov 2024

Bad reception service for busy weekend. Terrible WiFi. Restaurant staff were lovely.

2.5

Oct 2024

Everything was wonderful, except the showerhead was cracked, which made the water spray in a lot of crazy directions

2.5

Oct 2024

Everything was wonderful, except the showerhead was cracked, which made the water spray in a lot of crazy directions

2.5

Sep 2024

Hotel is situated within beautiful surroundings and has some excellent facilities. However, the room that we had was very dates and even the sliding doors on the shower were broken, meaning that we had to hold them up to have a shower. This was awkward and they kept falling back on to my partner whilst she was showering.

2.5

Sep 2024

The Hotel was as expected but the room Sub Premier Inn . Bed was fine television very small bathroom door did not lock shower tray very slippery and no instructions as to how the shower worked. Couldn’t plug my own hairdryer into the sockets at the dressing table all rescued by a marvellous breakfast no doubt we will come again

2.5

Sep 2024

5.0

Sep 2024

We stayed at The Lensbury before heading into central London. It was a beautiful, quiet resort. The grounds were like a fairytale. It is a fabulous location for visits to Richmond and bushy park. I felt very safe in the area with lots of dining and shopping places within walking distance. Breakfast was delicious. I would absolutely stay again.

2.5

Sep 2024

Relaxing stay. Enjoyed e sports centre facilities very much.

2.5

Sep 2024

Relaxing stay. Enjoyed e sports centre facilities very much.

5.0

Sep 2024

Eveything about it was brilliant. We had some additional needs and the staff went above and beyond to look after us.

5.0

Aug 2024

Easy to find, plenty of parking. Large hotel with plenty of facilities Inc accommodation, dining, leisure and conference located on the bank of the Thames River at Teddington lock. Hampton Court Palace and other destinations a short drive away.

2.0

Aug 2024

Nice resort hotel

2.0

Aug 2024

Nice resort hotel

5.0

Aug 2024

1.5

Aug 2024

The hotel building was lovely Breakfast was fab, but the rooms were really small, the beds were standard double, would expect a Queen or king size and the shower felt like i was in a caravan!!

1.5

Aug 2024

The hotel building was lovely Breakfast was fab, but the rooms were really small, the beds were standard double, would expect a Queen or king size and the shower felt like i was in a caravan!!

4.0

Aug 2024

Very noisy at night in the Ascot wing carts and supplies being rolled past frequently outside.

4.0

Aug 2024

Very noisy at night in the Ascot wing carts and supplies being rolled past frequently outside.

5.0

Aug 2024

The staff at the Lensbury was exceptional. Polite, friendly, helpful and available. The grounds and hotel are immaculate. The location cannot be beat. Excellent place.

5.0

Aug 2024

The staff at the Lensbury was exceptional. Polite, friendly, helpful and available. The grounds and hotel are immaculate. The location cannot be beat. Excellent place.

2.0

Aug 2024

A lovely oasis in London. More comfortable than envisaged. The staff at dinner weee just lovely and so welcoming.

2.0

Aug 2024

Great facilities and nice breakfast. No fridge in the twin deluxe room, even though it says so on the booking. This was difficult with a baby who needed milk, as we had to go to reception at 3am. The room was very big, but the carpet was stained and sticky. Very thin walls which kept us awake, especially when there was a party next door at 1am. Not a very good welcome on arrival, we were given the wrong timings for breakfast.

1.0

Aug 2024

They confused my booking, which meant I booked and paid for two rooms for the same night. Clearly they could see the error but did not attempt to resolve it. What's worse is that both rooms were decrepit and not comparable to a premier Inn that would be king to the Lensbury!! On top of paying for two rooms, I was made to pay for an upgrade to improve my room condition. I will never go near this hotel again or recommend it to anyone. Please stay clear and save your money - the rooms are small and could be mistaken for a closet unless you upgrade to what they show you in photos. Don't be fooled

2.0

Aug 2024

3.0

Aug 2024

So much potential. Rooms small due to age of the hotel and some furniture getting old. Staff lovely, great grounds and parking available.

1.0

Aug 2024

5.0

Aug 2024

Family room is huge! Great breakfast, very reasonable price, walkable to very nice High Street.

5.0

Aug 2024

Family room is huge! Great breakfast, very reasonable price, walkable to very nice High Street.

FAQs

How much does this hotel cost compared to others in Richmond?

The average price for a rental in Richmond is £124 per night. This rental is £40 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at The Lensbury Resort. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at The Lensbury Resort. Enjoy the water!

Is The Lensbury Resort pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at The Lensbury Resort?

We found 9 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and parking.

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The Lensbury Resort

Hotel in Richmond

Reasons to book

About this hotel

Amenities

Map of Richmond

Nearby attractions

Available Rooms

Classic Double

Classic Twin

Deluxe Double

Cosy Classic

Deluxe Twin

The Lensbury Resort

Hotel in Richmond

Reasons to book

About this hotel

Amenities

Map of Richmond

Nearby attractions

Available Rooms

Classic Double

Classic Twin

Deluxe Double

Cosy Classic

Deluxe Twin

Reviews

FAQs

How much does this hotel cost compared to others in Richmond?

Is parking included with this hotel?

Is there a pool at this hotel?

Is The Lensbury Resort pet friendly?

What amenities are available at The Lensbury Resort?

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