Hotel Ixbalanque
Hotel in Guatemala City
2 guests · 1 bedroom · 1 bath
Reasons to book
Includes essentialsInternet / Wifi, Parking, TV and more
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About this hotel
Hotel with free breakfast, near La Aurora Zoo
Along with laundry facilities, this smoke-free hotel has a 24-hour front desk and tour/ticket assistance. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Other amenities include a TV in a common area and a front-desk safe.
Housekeeping is not available.
Hotel Ixbalanque offers 10 accommodations with complimentary toiletries and fans. 32-inch LED televisions come with cable channels.
Along with laundry facilities, this smoke-free hotel has a 24-hour front desk and tour/ticket assistance. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Other amenities include a TV in a common area and a front-desk safe.
Housekeeping is not available.
Hotel Ixbalanque offers 10 accommodations with complimentary toiletries and fans. 32-inch LED televisions come with cable channels.
Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested.
Amenities
Internet / Wifi
Parking
Laundry
TV
Map of Guatemala City
Available Rooms
Basic Room, 1 Queen Bed, Non Smoking
Beds not specified
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Family Quadruple Room, Non Smoking
Beds not specified
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Family Room, 2 Double Beds, Non Smoking
Beds not specified
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Shared Dormitory, Mixed Dorm (Up to 7 people)
Beds not specified
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Shared Dormitory, Mixed Dorm, Non Smoking (Up to 5 people)
Beds not specified
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
££££
Reviews
5.0
This is not a hotel. It’s a hostal. A little pricey given the condition of the place. It’s safe and just a few blocks from the airport. The staff friendliness balanced it out the whole experience.
5.0
This is not a hotel. It’s a hostal. A little pricey given the condition of the place. It’s safe and just a few blocks from the airport. The staff friendliness balanced it out the whole experience.
2.0
Fantastic the staff was great and friendly
2.0
Fantastic the staff was great and friendly
1.5
Very small, older room. One opening window to area under construction. It was a hot night, fan was large & noisy.
1.5
Very small, older room. One opening window to area under construction. It was a hot night, fan was large & noisy.
5.0
Great place
5.0
Great place
5.0
I love my stay in this hotel. The guy at the front desk was very nice. I got to the hotel very late so I was hungry and he offer to make a pizza for me.
5.0
I love my stay in this hotel. The guy at the front desk was very nice. I got to the hotel very late so I was hungry and he offer to make a pizza for me.
0.5
I was unable to reach the hotel to arrange for late pickup at the airport. They didn't return voice mails, texts, or e-mails. I finally got Hotels.com, and they called them for me and the answer they got was "we're not coming to pick anyone up tonight." Then Hotels told me there was nothing they could do and refused to refund my money because as they put it, "my plans had changed." This was ridiculous I ended up staying at another hostel close by but I will not be using Hotels.com again. Don't stay at this place.
0.5
I was unable to reach the hotel to arrange for late pickup at the airport. They didn't return voice mails, texts, or e-mails. I finally got Hotels.com, and they called them for me and the answer they got was "we're not coming to pick anyone up tonight." Then Hotels told me there was nothing they could do and refused to refund my money because as they put it, "my plans had changed." This was ridiculous I ended up staying at another hostel close by but I will not be using Hotels.com again. Don't stay at this place.
5.0
Clean place, gated community feels very safe.
5.0
Clean place, gated community feels very safe.
1.0
This property is located nicely/ideal near airport within minutes. However the customer service is very disappointing. Staff is rude and do not coordinate/communicate well with each other (previous shifts). Breakfast included ** customer beware it consists of cornflakes, milk OR toast and jam personnel not happy to be servicing you and using profanity within feet of the dining area didn’t even bother to say you’re welcome when we (children,, wife and I) said thank you when milk, coffee and spoons arrived. Went back to cussing and hanging out with coworkers using those words not caring that there are customers within feet of them. Be advised if says it’s included shuttle to airport but you have to be very CAREFUL! You MUST ensure the previous shift left/advised the new shift that you will be needing shuttle to airport upon your leaving because they do not have an on-site shuttle driver be warned they may even charge you for the Uber ride to the airport! Staff was unprofessional and not willing to find a solution not asking proper questions to help find a solution. Very rude and unprofessional. Disappointing because there is potential in this small house turned hotel.
1.0
This property is located nicely/ideal near airport within minutes. However the customer service is very disappointing. Staff is rude and do not coordinate/communicate well with each other (previous shifts). Breakfast included ** customer beware it consists of cornflakes, milk OR toast and jam personnel not happy to be servicing you and using profanity within feet of the dining area didn’t even bother to say you’re welcome when we (children,, wife and I) said thank you when milk, coffee and spoons arrived. Went back to cussing and hanging out with coworkers using those words not caring that there are customers within feet of them. Be advised if says it’s included shuttle to airport but you have to be very CAREFUL! You MUST ensure the previous shift left/advised the new shift that you will be needing shuttle to airport upon your leaving because they do not have an on-site shuttle driver be warned they may even charge you for the Uber ride to the airport! Staff was unprofessional and not willing to find a solution not asking proper questions to help find a solution. Very rude and unprofessional. Disappointing because there is potential in this small house turned hotel.
2.0
Friends
2.0
Friends
1.5
I had to use my credit card to pay as I didn't have cash. The hotel staff member (who didn't speak any english) told me that they charged fees for using your credit card. Fine, I assume there will always be a fee of 5% or so. However it was 10%, plus some other fee that I didn't understand, plus an expensive exchange rate that they charged.
The amount ended up DOUBLING the cost of my stay, from $25 US to about $50.
I feel like I got ripped off.
Also, I needed a shuttle at 4am to catch my flight. I told him this the night before. At 4am I went to the front desk, had to wait for him to wake up, and then call an uber. Eventually leaving around 4:20, rushing through the airport to get to the gate. A little unprofessional.
The room and the bed was comfortable but as others stated, you can hear everything in the hallway and can hear other guests coming in late at night.
Due to this all I wouldn't stay here again.
1.5
I had to use my credit card to pay as I didn't have cash. The hotel staff member (who didn't speak any english) told me that they charged fees for using your credit card. Fine, I assume there will always be a fee of 5% or so. However it was 10%, plus some other fee that I didn't understand, plus an expensive exchange rate that they charged.
The amount ended up DOUBLING the cost of my stay, from $25 US to about $50.
I feel like I got ripped off.
Also, I needed a shuttle at 4am to catch my flight. I told him this the night before. At 4am I went to the front desk, had to wait for him to wake up, and then call an uber. Eventually leaving around 4:20, rushing through the airport to get to the gate. A little unprofessional.
The room and the bed was comfortable but as others stated, you can hear everything in the hallway and can hear other guests coming in late at night.
Due to this all I wouldn't stay here again.
5.0
Bunk Beds, classic architecture and very clean shared baths
1.0
We were double booked. We booked three rooms with two beds. No one from the property notified either parties even they had contact information for all. We arrived nearly 10pm only to find out that they only had two rooms for our group of 7. Males shared one and females shared the other as there was no time to go look for another hotel. We had to all share one bathroom with many other families and groups. They didn’t want to gives us towels, the children with us had to share towels.
1.0
We were double booked. We booked three rooms with two beds. No one from the property notified either parties even they had contact information for all. We arrived nearly 10pm only to find out that they only had two rooms for our group of 7. Males shared one and females shared the other as there was no time to go look for another hotel. We had to all share one bathroom with many other families and groups. They didn’t want to gives us towels, the children with us had to share towels.
5.0
Bunk Beds, classic architecture and very clean shared baths
1.0
Room wasn't the one we had rented, super small & hot inside! (No air, no fan) Don't think I would be renting again
1.0
Room wasn't the one we had rented, super small & hot inside! (No air, no fan) Don't think I would be renting again
5.0
Excelente services
5.0
Excelente services
1.0
All services and food areas good and accessible
FAQs
How much does this hotel cost compared to others in Guatemala City?
The average price for a rental in Guatemala City is £60 per night. This rental is £9 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Hotel Ixbalanque. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Hotel Ixbalanque pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hotel Ixbalanque?
We found 4 amenities for this rental. This includes internet / wifi, parking, laundry, and tv.
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