Sierra Palms Resort
Bed and Breakfast in Freetown
2 guests · 1 bedroom · 1 bath
Reasons to book
Includes essentialsGarden, Pool, Kitchen or Kitchenette and more
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About this bed and breakfast
On beach with outdoor pool for sandy fun near Lumley Beach
Guests at this beach bed & breakfast will appreciate convenient onsite amenities such as barbecue grills and a picnic area.
Sierra Palms Resort offers 44 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Televisions come with cable channels. Bathrooms include showers, bidets, complimentary toiletries, and hair dryers.
Recreational amenities at the bed & breakfast include an outdoor pool.
Guests at this beach bed & breakfast will appreciate convenient onsite amenities such as barbecue grills and a picnic area.
Sierra Palms Resort offers 44 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Televisions come with cable channels. Bathrooms include showers, bidets, complimentary toiletries, and hair dryers.
This Freetown bed & breakfast provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and refrigerators can be requested.
Recreational amenities at the bed & breakfast include an outdoor pool.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Parking
Laundry
TV
Garden
Map of Freetown
Available Rooms
Standard Twin Room
Beds not specified • 258 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Standard Double Room
Beds not specified • 258 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Deluxe Twin Room
Beds not specified • 323 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Deluxe Double Room
Beds not specified • 323 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
££££
Reviews
1.0
The property suffers from being too close to the beach. The beach is dirty, filthy, smelly and and full of waste. The stench can be smelled in the rooms. The second issue with this hotel is that it-s in desperate need of a renovation. doors not working, woodworks frames are chipped and look like about to fall of, floors looks tired, paintings looks ordinary and sorry. The 3rd issue is staff moral, apart from one or two staffs that were helpful, the rest especially during morning breakfast in the restaurants looks completely uninterested in their job or customers, they just ignore you and play on their phone while you have to approach and ask them for the basics. Housekeeping knocks on your room door at 8am while you're fast asleep and keep knocking until you wakeup and tell them to come back later. basic "Do Not Disburb" notice cards is not available in the room to allow you put on the external of the door to prevent this from happening. If you order room service from the room, the restaurant downstairs will respond but their menu is rubbish. To have food from the top (5th) floor restaurant, you have to go upstairs, make the order physically then return to your room. when they bring it to your room it's the food tray will travel on someone's shoulder "openned" all the way. No matter how much I complain that it's not hygienic the bring food to my food without any protective covering on the tray, the staff just look at me as if I'm talking gibberish, walk away. A nightmare
1.0
The property suffers from being too close to the beach. The beach is dirty, filthy, smelly and and full of waste. The stench can be smelled in the rooms. The second issue with this hotel is that it-s in desperate need of a renovation. doors not working, woodworks frames are chipped and look like about to fall of, floors looks tired, paintings looks ordinary and sorry. The 3rd issue is staff moral, apart from one or two staffs that were helpful, the rest especially during morning breakfast in the restaurants looks completely uninterested in their job or customers, they just ignore you and play on their phone while you have to approach and ask them for the basics. Housekeeping knocks on your room door at 8am while you're fast asleep and keep knocking until you wakeup and tell them to come back later. basic "Do Not Disburb" notice cards is not available in the room to allow you put on the external of the door to prevent this from happening. If you order room service from the room, the restaurant downstairs will respond but their menu is rubbish. To have food from the top (5th) floor restaurant, you have to go upstairs, make the order physically then return to your room. when they bring it to your room it's the food tray will travel on someone's shoulder "openned" all the way. No matter how much I complain that it's not hygienic the bring food to my food without any protective covering on the tray, the staff just look at me as if I'm talking gibberish, walk away. A nightmare
8.0
Loved the location, and great staff. A nice boutique hotel, but not the right place if you're looking for a quiet stay.
8.0
Loved the location, and great staff. A nice boutique hotel, but not the right place if you're looking for a quiet stay.
2.0
Not clean. Check in agent on day 1 was very unpleasant. Changed rooms multiple times and the last one was not clean. Sheets were stained, towels were stained. Roaches. Would not recommend. Nice facility but terrible run down.
2.0
Not clean. Check in agent on day 1 was very unpleasant. Changed rooms multiple times and the last one was not clean. Sheets were stained, towels were stained. Roaches. Would not recommend. Nice facility but terrible run down.
8.0
Great place to stay.
8.0
Great place to stay.
6.0
The Manager’s customer service was terrible - during check - in at hotel, I requested for a sea view room, receptionist nicely informed me that rooms will be available by the 2nd day but I need to talk to the manager. Unfortunately, when I spoke with the manager he said because I booked with Expedia it won’t be possible. I told him that I am only requesting for a sea view and if it needs any additional payment as upgrade then I can pay. He walked away without responding which I think was rude. As manager I was expecting much from him in terms of customer service.
6.0
The Manager’s customer service was terrible - during check - in at hotel, I requested for a sea view room, receptionist nicely informed me that rooms will be available by the 2nd day but I need to talk to the manager. Unfortunately, when I spoke with the manager he said because I booked with Expedia it won’t be possible. I told him that I am only requesting for a sea view and if it needs any additional payment as upgrade then I can pay. He walked away without responding which I think was rude. As manager I was expecting much from him in terms of customer service.
4.0
Lost power many time, we were stuck in the elevator because of it. Otherwise a good stay
4.0
Lost power many time, we were stuck in the elevator because of it. Otherwise a good stay
2.0
Property was not well kept, I had to move to three different rooms before I settled to the third room. Stayed at this property for 9 days and half of those days, elevator was not working. I was on the 4th floor with bad knees so you can imagine. The shower and sink water was dirty (red coloration and taste like acid). Bathroom and room smells terribly. Staffs at the front desk and restaurant were very nice and accommodating but the facility service and cleanliness is poor.
2.0
Property was not well kept, I had to move to three different rooms before I settled to the third room. Stayed at this property for 9 days and half of those days, elevator was not working. I was on the 4th floor with bad knees so you can imagine. The shower and sink water was dirty (red coloration and taste like acid). Bathroom and room smells terribly. Staffs at the front desk and restaurant were very nice and accommodating but the facility service and cleanliness is poor.
10.0
I really like it.
10.0
I really like it.
10.0
Everything about this hotel is excellent
10.0
Everything about this hotel is excellent
2.0
Customer service was terrible and slow. Receptionists were extremely rude and housekeeping often forgot towels in the room, which would take 7 or 8 trips and multiple hours to the receptionist to get. Breakfast is poor quality; some of the worst coffee I’ve ever had and pastries were often stale. Rooms are poor quality, stained towels and sheets, I had a broken shower that it took two days to fix, again because of an unresponsive reception. For the amount they charge, it’s extremely poor value. Stay somewhere else.
2.0
Customer service was terrible and slow. Receptionists were extremely rude and housekeeping often forgot towels in the room, which would take 7 or 8 trips and multiple hours to the receptionist to get. Breakfast is poor quality; some of the worst coffee I’ve ever had and pastries were often stale. Rooms are poor quality, stained towels and sheets, I had a broken shower that it took two days to fix, again because of an unresponsive reception. For the amount they charge, it’s extremely poor value. Stay somewhere else.
5.0
Stayed for 2 nights in Sierra Palms, this was our third visit. The location is great, staff
5.0
Stayed for 2 nights in Sierra Palms, this was our third visit. The location is great, staff
10.0
Clean, nice and helpful staffs
10.0
Clean, nice and helpful staffs
8.0
Nice clean spacious room in convenient location with helpful staff.
8.0
Nice clean spacious room in convenient location with helpful staff.
4.0
Confortable and quiet room with amazing view
4.0
Confortable and quiet room with amazing view
1.0
Flooded bathroom & requested extra charges for room change
1.0
Flooded bathroom & requested extra charges for room change
10.0
This is some of the best hotels in Freetown. I felt safe and got all the help I needed from the hotel staff.
10.0
This is some of the best hotels in Freetown. I felt safe and got all the help I needed from the hotel staff.
6.0
I came to this hotel hoping to get a view of the beach, upon arrival, I was told that the room that I booked was not a sea view room. I will be getting a view of the pool. I asked if I can change that, I was told the hotel was booked to capacity. The room was not ready when I arrived, I had to wait 40 mins in the lobby before they could give me a room that I reserved. I was not impressed by the look of the room, it looks old inside and the bathroom was dull, more bright lights would be better. For the amount of money that I payed, I expected more. To make matters worst, the WiFi is horrible. My data was faster than their WiFi. When I called to complain, I was told they are working on it and the problem would be resolved soon. The next morning, still the same issue.
5.0
Experience was great! I accidentally booked a room for a twin bed but they kindly upgraded me to a sea view suite with no additional cost. This is my go-to hotel in Lumely Beach area. This was my third stay at Sierra Palms and each time I am pleased with the experience. Great service also.
5.0
Experience was great! I accidentally booked a room for a twin bed but they kindly upgraded me to a sea view suite with no additional cost. This is my go-to hotel in Lumely Beach area. This was my third stay at Sierra Palms and each time I am pleased with the experience. Great service also.
10.0
The team where very nice and the manager Ahmed was very helpful. The place is clean and will surely recommend this place.
10.0
Very good hotel
Quite happy with service
Hotel staff are very hard working and friendly.
Would recommend this hotel.
12/3/2020
1.0
Not a resort hotel. This is a one star hotel. Very run down in the back end but put up a flashy facade up front. Bed is unstable and breaks down frequently. Asked to change room and same happens. The bathrooms are gross and dilapidated
Just a flimsy shower curtain with soap scum and no tub. Stand only. The bathroom door very squeaky and noisy will wake partner up at night. Asked for maintenance to apply grease but fell n deaf ears. It’s a glorified bed and breakfast and very overpriced. Have stayed in 3 other hotels in Freetown and this is the worst. Lest I forget very substandard tv and internet and of course no alcohol served in this hotel.
1.0
Not a resort hotel. This is a one star hotel. Very run down in the back end but put up a flashy facade up front. Bed is unstable and breaks down frequently. Asked to change room and same happens. The bathrooms are gross and dilapidated
Just a flimsy shower curtain with soap scum and no tub. Stand only. The bathroom door very squeaky and noisy will wake partner up at night. Asked for maintenance to apply grease but fell n deaf ears. It’s a glorified bed and breakfast and very overpriced. Have stayed in 3 other hotels in Freetown and this is the worst. Lest I forget very substandard tv and internet and of course no alcohol served in this hotel.
5.0
This is by far the best hotel to stay at in Freetown because the location is outstanding and the customer services are out of this world. The hotel is close to everything a tourist is interested in seeing. I showed up early due to an error on my part and the manager upgraded my room and made sure I didn’t suffer because of the error. The employees are extremely friendly and have great attitude. I will definitely be staying at Sierra Palms again.
FAQs
How much does this bed and breakfast cost compared to others in Freetown?
The average price for a rental in Freetown is £82 per night. This rental is £58 above the average.
Is parking included with this bed and breakfast?
Yes, parking is listed as an amenity at Sierra Palms Resort. For more information, we encourage you to contact the property about where to park.
Is there a pool at this bed and breakfast?
Yes, a swimming pool is available for use at Sierra Palms Resort. Enjoy the water!
Is Sierra Palms Resort pet friendly?
Unfortunately, this bed and breakfast is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Sierra Palms Resort?
We found 8 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and parking.
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