The rooms was so cold. I went to reception and mentioned this and they gave us a radiator but the bathroom was still cold. The room was a good size and the view was great.

I have stayed here several times and loved it but this time not so!! Arrived at 4pm and waited a hour to check in even thou I checked in online. A conference was checking in but you would think they would have one queue for them and another for general public. Staff very rude and stressed Room was very dated and not the usual standard that I have received previously. Toiletries in bathroom weren’t filled no body cream Will not stay again which is a shame when I have stayed so many times previously

Great hotel

Great hotel

instead of one whole king bed, they put two twin beds together to form a king bed, but the zipper to hold both together were broken, so I kept falling into the middle of the bed, sprained my shoulder. the doors etc had chips, fittings had rust… every where smelled moist. furniture & design were basic… bathroom was underwhelming & basic, & no hand shower. it was basically clean & old building & rooms. the reception area looks really good, the breakfast is awesome with lots to choose from. the staff are very nice and helpful. guests have to pay to park their car. it’s between a 2 star to 3 star… definitely not a 4 star

instead of one whole king bed, they put two twin beds together to form a king bed, but the zipper to hold both together were broken, so I kept falling into the middle of the bed, sprained my shoulder. the doors etc had chips, fittings had rust… every where smelled moist. furniture & design were basic… bathroom was underwhelming & basic, & no hand shower. it was basically clean & old building & rooms. the reception area looks really good, the breakfast is awesome with lots to choose from. the staff are very nice and helpful. guests have to pay to park their car. it’s between a 2 star to 3 star… definitely not a 4 star

Receptionist was bored no recognition ( my first time there). No explanation about room and facilities eg Gealth club I had to find it out myself all she mentioned was dinner in restaurant which didn’t interest me. Not sure I’d stay there again despite a good price.

Receptionist was bored no recognition ( my first time there). No explanation about room and facilities eg Gealth club I had to find it out myself all she mentioned was dinner in restaurant which didn’t interest me. Not sure I’d stay there again despite a good price.

Outdated, quite shabby, not what expected, wardrobes etc all scratched all over

Outdated, quite shabby, not what expected, wardrobes etc all scratched all over

Great Location, with a bus shuttle, Had to stay in the Airport area.

Great Location, with a bus shuttle, Had to stay in the Airport area.

One night to connect to a Paris flight. Perfect for a night.

One night to connect to a Paris flight. Perfect for a night.

The price for my room was fair. What I have a problem with was what they charged me for coffee. I ordered a cup of coffee in the hotel bar. Not a cappuccino know macchiato not a latte. Nothing fancy. Just a cup of coffee 6 pounds. I have been to the UK eight times and I don’t think I ever have to go back. They suck on multiple levels. Their food sucks. The weather sucks and they charge you 6 pounds for a cup of coffee.

The price for my room was fair. What I have a problem with was what they charged me for coffee. I ordered a cup of coffee in the hotel bar. Not a cappuccino know macchiato not a latte. Nothing fancy. Just a cup of coffee 6 pounds. I have been to the UK eight times and I don’t think I ever have to go back. They suck on multiple levels. Their food sucks. The weather sucks and they charge you 6 pounds for a cup of coffee.

My room had no heat, because I was placed in a wing of the hotel that was under construction. My room got so cold I requested to be moved but the only solution the hotel provided was space heater. Which was unsafe and dangerous. The thermostat would only blink but never turned on. Meanwhile you could hear the construction going on all around the hotel

My room had no heat, because I was placed in a wing of the hotel that was under construction. My room got so cold I requested to be moved but the only solution the hotel provided was space heater. Which was unsafe and dangerous. The thermostat would only blink but never turned on. Meanwhile you could hear the construction going on all around the hotel

The room was disrepair- the bathroom door was broken and dragged across the floor when it was opened/closed. The floor and bathroom counter appeared to be dirty. The bed/linens appeared to be clean and I was only there for one night. Otherwise, I would have booked somewhere else. On the plus side, the gym is well appointed for a hotel gym.

The room was disrepair- the bathroom door was broken and dragged across the floor when it was opened/closed. The floor and bathroom counter appeared to be dirty. The bed/linens appeared to be clean and I was only there for one night. Otherwise, I would have booked somewhere else. On the plus side, the gym is well appointed for a hotel gym.

A decent enough place to stay for the airport. Nothing special but did the job

A decent enough place to stay for the airport. Nothing special but did the job

I was told our room was "Mountain View", but reality was it was on the 2nd floor and the view was the roof of the 1st floor and direct view of A/C units, not a mountain in sight. When I booked the room, I selected the room that was Queen/King but upon arrival ended up with the room with 2 twin beds pushed together. The bathroom was the worst. The shower head sprayed water above and over the shower door all over the toilet, on the floor, and onto the mirror. I had to drape a small towel over it so it wouldn't flood the bathroom. That same shower head barely had tepid warm water. When I turned on the lower faucet to check for warmer water, it was great. It also had a shower head extension, which I turned on and it also had a leak and sprayed everywhere. However, it didn't have a long enough extension to reach my height so I had to sit in the tub to shower myself and wash my hair. The bathroom outlet is for Europe, but the hairdryer is for UK, which I guess is pretty standard in UK. However, when I tried to use a converter for my other hair tools the outlet didn't have enough juice so I had to use the outlet by the desk. Overall just bad.

I was told our room was "Mountain View", but reality was it was on the 2nd floor and the view was the roof of the 1st floor and direct view of A/C units, not a mountain in sight. When I booked the room, I selected the room that was Queen/King but upon arrival ended up with the room with 2 twin beds pushed together. The bathroom was the worst. The shower head sprayed water above and over the shower door all over the toilet, on the floor, and onto the mirror. I had to drape a small towel over it so it wouldn't flood the bathroom. That same shower head barely had tepid warm water. When I turned on the lower faucet to check for warmer water, it was great. It also had a shower head extension, which I turned on and it also had a leak and sprayed everywhere. However, it didn't have a long enough extension to reach my height so I had to sit in the tub to shower myself and wash my hair. The bathroom outlet is for Europe, but the hairdryer is for UK, which I guess is pretty standard in UK. However, when I tried to use a converter for my other hair tools the outlet didn't have enough juice so I had to use the outlet by the desk. Overall just bad.

There were a number of issues. Some good, some bad. The front desk staff: checked in by a really nice young woman. Stopped by later to find out about the airport shuttle advertised on the website [the entire reason we choose this hotel was needing a transfer to fly out of Heathrow] and was told by a young man that the shuttle does not go to terminal 4 and we'ed have to order a taxi, all the while smirking at me like i should have known this. After I investigated taxis I spoke to another young woman about more economical transfer options(who turned out to be the Front Desk Supervisor) and she was very helpful and showed me that there was a kiosk in the lobby where we could book a private transfer to Terminal 4. The Room: tired, fixtures in WC broken and rusty, mold in the WC, definite moldy smell. Shower drained so slowly that overflowed onto the floor. Comforter barely covered the top of the bed, but at least it was a king bed. Food: we upgraded to include breakfast which was exceptional. Otherwise we did not eat at the hotel.

There were a number of issues. Some good, some bad. The front desk staff: checked in by a really nice young woman. Stopped by later to find out about the airport shuttle advertised on the website [the entire reason we choose this hotel was needing a transfer to fly out of Heathrow] and was told by a young man that the shuttle does not go to terminal 4 and we'ed have to order a taxi, all the while smirking at me like i should have known this. After I investigated taxis I spoke to another young woman about more economical transfer options(who turned out to be the Front Desk Supervisor) and she was very helpful and showed me that there was a kiosk in the lobby where we could book a private transfer to Terminal 4. The Room: tired, fixtures in WC broken and rusty, mold in the WC, definite moldy smell. Shower drained so slowly that overflowed onto the floor. Comforter barely covered the top of the bed, but at least it was a king bed. Food: we upgraded to include breakfast which was exceptional. Otherwise we did not eat at the hotel.

The staff either are badly trained or have too much to do as they have no interest in you or your stay.This is with exception to the bar and restaurant staff who were charming. The computer system was constantly on a "go slow" according to the staff - perhaps a new system is required as it was never anything else. Will avoid this hotel where possible

The pool was freezing cold and the changing facilities next to the Gym were not available as there was no hot water ! The attendant said that the boiler had broken 6 days ago and he wasn’t sure when it was getting fixed as it was getting refurbished ! No comfort for me that was staying for only 1 night and had chosen it for its sport facilities !

The staff either are badly trained or have too much to do as they have no interest in you or your stay.This is with exception to the bar and restaurant staff who were charming. The computer system was constantly on a "go slow" according to the staff - perhaps a new system is required as it was never anything else. Will avoid this hotel where possible

The pool was freezing cold and the changing facilities next to the Gym were not available as there was no hot water ! The attendant said that the boiler had broken 6 days ago and he wasn’t sure when it was getting fixed as it was getting refurbished ! No comfort for me that was staying for only 1 night and had chosen it for its sport facilities !

My stay was ok. Room services would not answer the phone. I had to go down to the bar and order food for them to send up. Then a creepy man delivered the food. He came in and asked me to close the door. I politely asked him to leave. He did but made me very uncomfortable. Told me to call him if I needed anything.

My stay was ok. Room services would not answer the phone. I had to go down to the bar and order food for them to send up. Then a creepy man delivered the food. He came in and asked me to close the door. I politely asked him to leave. He did but made me very uncomfortable. Told me to call him if I needed anything.