Sauna, room and pool area

No toiletries, toilet paper, lift not working and a lot of noisy building work around the hotel

excellent location, parking and great sized rooms!

not enough toiletries for our stay and showers weren’t cleaned very well

Room was nice and spacey everything was great

Late booking and check in caused some issues with the ladies who answered the line and kept cutting out, had to call several times but luckily the manager was in and heard us and came out - very lovely and friendly manager

the view, location pool and spa facilities

no toilet paper no light globe in lamp

clean and great location

after hours check in service was a nightmare, total messed me around for almost 1 hour. note after hours service is outsourced. the actual property staff were very helpful

Exceeded expectation. Great location and ocean view (with a tiny bit of tree obstruction from level 3), comfortable and decent sized apartment, staff were friendly and helpful.

The washer dryer .. separate units would have been wonderful as the condenser dryer wasn’t great. Grateful that there was a clothes drying rack in the apartment also.

Location, ocean view, pool

Reception staff: UPDATE: The response to my review was a blatant lie, Booking.com did not require a deposit at the time of booking and the manager admited that he had canceled my booking and it was their fault. That is why I reciecved a discount. The room they moved us to on the 16th floor for the first 4 nights was disgusting. The bathroom light was covered in green mold and the bathroom had not been renovated in the last 20 years. My son was forced to sleep on a camping bed as we were moved to a ONE BEDROOM apartment when we had booked a two bedroom. This caused our holiday to be ruined as my son suffered horrific back pain from the horrible mattress. The staff were extremley rude and showed no empathy for the distress they casued when cancelling my booking. They repeatedly threatened to kick us out while the son of the manger used his "bad day" as an excuse to berate us and fly off the handle. The manager's wife was the rudest person I have ever met in my life. She continually pressed blame onto me and threatned to pass on Booking.com commison to me despite it being their fault. The facilities at the hotel are sub par with the maintenance and cleanliness being well below standard. The rooms are extremley overpriced and the stones on the spa wall are falling off. The construction noise woke us up at 5am every morning and the rooms had no insulation from the banging noise of doors coming from the corridors. WORST HOTEL EVER, DO NOT STAY HERE!!!!

beachfront location

facilities in property not up to standard, items not working (air con remote, ceiling fan/ lighting remote) not cleaned properly, generally shabby

The location was perfect with a fantastic ocean view

They need to upgrade their mattresses

The view is absolutely spectacular; great location. Lovely pool area. Nice sized apartment

The bed and furniture are very tired and old. The bed in particular has no support left.

Pool and leisure facilities were excellent. Stunning views, helpful staff.

slight issue with dishwasher in our apartment, but not a big issue at all.

This part of Broadbeach is one of our favourite Gold Coast locations as everything is really close - including the beach. The views from a top level ocean front room are absolutely stunning! A nice combination of two pools, a spacious spa and a sauna to relax after a day full of activities.

The desk is only manned for several hours a day, and checking in wasn't terribly easy for us - the wall intercom on a windy day is not a perfect way to communicate. The wiring in the unit is somewhat weak - the safety switch for a set of wall sockets tripped overnight during drier operation. Sadly, the fridge was on the same circuit, and we only learned that after coming back from a day of activities.... I couldn't locate the switchboard straight away and it took me quite a while to get through to after hours desk on the phone. (Must mention though that the service person arrived really quick, although I managed to find the switchboard by that time.) The switch kept tripping on every second attempt to use washer or drier, so it must have been a known problem and I would really appreciate if not having it fixed in the first instance then at least getting some advice in advance. To summarise, better communication could have made all the difference between a very nice holiday - and a perfect one.

Proximity to all good things

n/a

spacious

bit far from shops

location, pool and veiw

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