Cleveland Marriott Downtown at Key Tower
Hotel in Cleveland Heights, OH
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Great price for your budgetOne of the lowest cost properties in the area
About this hotel
Located in the heart of downtown Cleveland, this hotel is less than a mile away from Cleveland Convention Center and offers a fitness centre.
Amenities
Air conditioner
Pets allowed
Kitchen or Kitchenette
Internet / Wifi
Fireplace
Parking
Laundry
Hot tub or spa
TV
Wheelchair accessible
Gym or Fitness Center
Family friendly
Map of Cleveland Heights, OH
Available Rooms
King Room
1 King • 236 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
King Room - Club Lounge Access
1 King • 236 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Corner King Room
1 King • 236 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Double Room with Two Double Beds and Lake View - Club Lounge Access
2 Double • 236 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Double Room with Two Double Beds
2 Double • 236 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
££££
Ratings and reviews
100% verified reviews
10.0 / 10.0
The layout was great ! The M lounge was amazing and a welcomed amenity. Our room was perfect cozy and clean!
Nothing. Everything was perfect.
10.0 / 10.0
Very clean and up to date working facilities
Nothing I can think of
10.0 / 10.0
Modern, very clean, well located and excellent position and views
10.0 / 10.0
Customer service was exceptional. They were quiet, professional and very kind. We got hungry after our concert and they directed us to a local pizza place around the corner that we were able to walk to and from after midnight and it was completely safe. In fact, they were actually filming Superman a couple streets over!
Everything was perfect.
9.0 / 10.0
Location, helpfulness, amenities
Beds were small and uncomfortable
9.0 / 10.0
King room overlooking Lake Erie. The sunset was beautiful.
Paying for parking and internet was a bummer.
7.0 / 10.0
Location is great, especially being across the street from the convention center. The Marriott is very accommodating and clean.
We have stayed here 7 years back to back for the tattoo convention every year. The price has sky rocketed over the years including parking. Also the facility has "changed its policy" when paying and I was never informed or notified. I typically always pay cash and pay extra for incidentals which I typically get back upon check out. I was told I can no longer do that due to new policy or I needed to find somewhere else to stay even though I've had this hotel booked for months. When told this, the gentleman made me and my wife feel incompetent and made us question if we wanted to continue with our check in. Then when checking out I was asked if I wanted to pay cash for my stay like I do any other time as though the "new policy" was never a thing.
8.0 / 10.0
Location & staff, comfortable beds
Bathrooms a bit worn, not very good coffee in rooms,
10.0 / 10.0
Perfect place to stay for a Bengals game! Within walking distance!
Nothing
5.0 / 10.0
Close proximity to where we were going
Small room and no breakfast for the high price
9.0 / 10.0
Location!!!
Room and especially bathroom could be more updated.
9.0 / 10.0
Helpful staff and comfortable bed
Odd location- tough to find parking garage- felt like an intentional oversight to FORCE valet. We finally found the entry and parked ourselves.
6.0 / 10.0
I absolutely loved the view. We could see the stadium and the lake and city. It was beautiful.
When I made the reservation the women told me that the spa was same day reservations. However when I went to the spa they had nothing available. I was pretty disappointed. Also the fridge in our room didn’t work so we couldn’t keep anything in the fridge. I was also surprised that there was no hairdryer in the room. I’ve stayed at cheaper places that provided hair dryers. Last thing is that when I was checking in, the women asked if I wanted a complimentary upgrade which I’m glad I asked before I said yes because I asked if it was stadium view and she grumbled and said no it’s on the 5th floor. We were on the 23rd. Doesn’t sound like an upgrade, more of a downgrade.
5.0 / 10.0
Great location
The ventilation system kept making noise all night disturbing my sleep
8.0 / 10.0
Decent
Selection
6.0 / 10.0
The location next to the stadium. I also really enjoyed the desk agent Melissa she was very sweet and kind!
The room still was kind of dated and also dirty especially the bathroom as it didn't look like it had a good floor sweeping or mopping in weeks! I also thought the room itself was dusty and the carpet was old and pealing badly and I also felt the shower was also dirty and had to put in a maintenance request for slow draining water that turned into a bath when I was only taking a shower..The location for my event at the Browns stadium was great but everything else could of been much better.
10.0 / 10.0
The breakfast was good - the breakfast staff was exceptional....so happy and friendly made us start our day right. The gym was really nice, equipment was well maintained. Restaurants were great as was the pantry. Location was Perfect for walking to everything. The room was spacious (we had a view of the stadium) with a refrigerator; the curtains were definitely nice (kept room dark when sun came up). Front desk staff at check out was fabulous, but at check in they did not really explain much (parking, meals, amenities, etc). Valet parking was fast
Check in was not the best - just no real explanation about where breakfast is, where room is, what amenities are available or not available.. just didn't give us a warm welcome (they were not "mean" or unprofessional, just not friendly
5.0 / 10.0
great location easy access
no usb ports or advanced connectivity
4.0 / 10.0
Nice fitness facility, good view.
Very inattentive and rude staff, expensive, uncomfortable beds.
8.0 / 10.0
Great position and great views
The room service was ok but could have been better. It was a little like Uber eats from a near by deli not from a 4 star hotel kitchen
10.0 / 10.0
Parking attendants were responsive, quick, helpful, informative. The staff running the parking and the doors was AMAZING. These people were standouts in Cleveland and in the industry!
We were there on a very busy weekend, hotel cost was high, reservations for dinner online were inaccurate because reservations in person were very easy to obtain. With so many people, front desk and bar seemed to need more staffing.
10.0 / 10.0
The staff was were helpfull.
9.0 / 10.0
Beautiful downtown location with incredible views
Our bed was not comfortable
9.0 / 10.0
cleanliness and location, friendly helpful staff
nothing, all good
10.0 / 10.0
The property was absolutely clean, and the facilities were phenomenal.
We loved everything.
8.0 / 10.0
It was very clean, had lake views, excellent restaurants attached and the staff are all very friendly.
The room service menu could be a little more robust.
6.0 / 10.0
Breakfast was excellent.
Rooms didn’t seem very fancy for the cost.
1.0 / 10.0
Location is good
This hotel is the worst ever. Do not stay here. Very dirty: We stayed 6 nights, they didn’t clean each day at all, they only changed towels, and the night before leaving, even no one change towel; staff doesn’t know what their doing, for example: one staff said breakfast finishes 9:30, another one said:11:30 , totally confused; front desk doesn’t know self parking info at all such as guest can go to parking through the hotel, such as Wi-Fi NoT free unless you have to register. Not help at all. Their breakfast is horrible! Do not understand why such poorly managed hotel still exists
9.0 / 10.0
Location, staff and customer service were amazing..no unhappy staff!! Clean rooms!
No problems!
FAQs
How much does this hotel cost compared to others in Cleveland Heights?
The average price for a rental in Cleveland Heights is £111 per night. This rental is £41 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Cleveland Marriott Downtown at Key Tower. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Cleveland Marriott Downtown at Key Tower pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Cleveland Marriott Downtown at Key Tower?
We found 12 amenities for this rental. This includes air conditioner, pets allowed, kitchen or kitchenette, internet / wifi, and fireplace.
Explore similar vacation rentals in Cleveland Heights
Explore all rentals in Cleveland HeightsCleveland Heights travel inspiration
Read our blogGuides
Best East Coast Beaches and Getaway Locations You Can’t Miss
Budget Travel
7 Most Affordable Snowbird Destinations for 2025
Guides
Top Activities to Try in Panama City Beach, Florida
Guides
Top Things to Do in Gulf Shores, Alabama: Adventure and Fun Await
Local Culture
Exploring Miami’s Wynwood District: Street Art, Food, and More
Guides
Fun Things to Do in Ocean City, Maryland
Local Culture
A Foodie’s Guide to the Best Dining in Orlando, Florida
Guides
Top Things to Do in Oahu and Honolulu