Sheraton Memphis Downtown Hotel

3.8

Good(937 Reviews)

Hotel in Mud Island, TN

4-Star Hotel

Reasons to book

Great for petsBring all your friends and family, even the furry ones

Includes essentialsPets allowed, Kitchen or Kitchenette, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

The full-service Sheraton Memphis Downtown Hotel is within walking distance of historic Beale street. A Main Street Trolley stop is located outside the hotel entrance.

Amenities

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

Wheelchair accessible

Gym or Fitness Center

Family friendly

Map of Mud Island, TN

Nearby attractions

National Civil Rights Museum

Available Rooms

Traditional King, Guest room, 1 King

1 King • 365 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Traditional Double, Guest room, 2 Double

1 King • 365 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Corner King, Club lounge access, Larger Guest room, 1 King

1 King • 441 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Deluxe King, Larger Guest room, 1 King

Beds not specified • 365 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Deluxe Double, Larger Guest room, 2 Double

Beds not specified • 365 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

££££

Sheraton Memphis Downtown Hotel

££££

3.8

Good(937 Reviews)

Hotel in Mud Island, TN

4-Star Hotel

Reasons to book

Great for petsBring all your friends and family, even the furry ones

Includes essentialsPets allowed, Kitchen or Kitchenette, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

The full-service Sheraton Memphis Downtown Hotel is within walking distance of historic Beale street. A Main Street Trolley stop is located outside the hotel entrance.

Amenities

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

Wheelchair accessible

Gym or Fitness Center

Family friendly

Map of Mud Island, TN

Nearby attractions

National Civil Rights Museum

Available Rooms

Traditional King, Guest room, 1 King

1 King • 365 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Traditional Double, Guest room, 2 Double

1 King • 365 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Corner King, Club lounge access, Larger Guest room, 1 King

1 King • 441 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Deluxe King, Larger Guest room, 1 King

Beds not specified • 365 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Deluxe Double, Larger Guest room, 2 Double

Beds not specified • 365 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Reviews

3.8

Good(937 Reviews)

100% verified reviews

4.5

Nov 2024

It was good

Comfortable bed, friendly staff and good gym.

Just over 1km walk to city centre

3.5

Nov 2024

距離稍遠但品質好的飯店

床

12樓製冰機

1.0

Jul 2024

Disappointing for a Sheraton

The valet attendant and front desk service were great. The location was perfect for our needs, close to I-40.

The rooms were not up to par. I was surprised the beds were uncomfortable, the shower and sink were not cleaned well, and the fitted sheet had stains. There was also hair and mold in the shower. One of the amenities stated was "room service," but there was no room service. I would not stay again or recommend it.

4.0

Mar 2024

Great stay Some things need to Change

It was in a safe area the lobby was beautiful the staff was very friendly the bell guy was also

No breakfast and I hate that I had to pay to park as nice as the hotel was I won't stay there again for that reason and my bed spread had make up stains on them not good

3.0

Feb 2024

A basic place to stay, safe and clean, but with few amenities.

The room was clean but not exceptional. Dinner was good and the waiter was exceptionally friendly. Breakfast buffet was okay. The valet parking was done well.

The overall decor of the hotel does not live up to what is expected at a Sheraton or Marriott hotel. The room was noisy, as if there was a mechanical unit directly above it.

5.0

Sep 2023

I Loved It

The location and the Privacy it was my Birthday Weekend

That the air was on 67 we got hot at night

4.0

Sep 2023

Very good

Lovely food very good breakfast Friendly staff and very helpful. And perfect location for the convention centre

Could do with some updating and seems to be alot of homeless people around the hotel which doesn’t give off a good look

3.5

Aug 2023

Good

It was exceptional, clean, great location and friendly staff. I would definitely stay again.

I was quoted $189 and actually charged $262. I have yet to receive a copy of my invoice, which was supposed to be emailed to me. I would like an explanation as to the over charges, but without my actual bill I can't even begin to see. My email is [email protected], I'm sure you have it. Please send me a copy a explain the difference. Thank you

5.0

Aug 2023

Highly reccomend, will be back

Everything was perfect, nice and quiet and my view was beautiful

No complaints

2.0

Aug 2023

Overall, it was decent.

The hotel's exterior looked nice and was close to the trolley station. The main lobby's elevator had great views.

The air conditioner in my hotel room wasn't working properly. It was extremely hot. I resorted to cracking the door open to allow air to flow through the room. I only booked the room for one night. I came back to the room late. I decided to tough it out and wait until the morning. I checked out extremely early because I couldn't take the heat anymore. Also, I was hoping that the bathroom would have been more updated. In addition, it was painful to see so many homeless people in the area. :(

2.0

Aug 2023

Not Impressed

-The staff was very friendly -In downtown Memphis

-The room had an awful mildew smell -There was one microwave in the building -The breakfast was not consistent -The pool is never open -Room was not cleaned regularly

2.0

Jul 2023

The restaurant was great cleaned and sanitize everyday

I love the location of the hotel

The rooms are not being properly cleaned

2.0

Jul 2023

Disappointing

Parking was very costly.

Staff didnt answer questions regarding parking and the hotel was listed to have Riverview but did not.

0.5

Jul 2023

I was very disappointed in the stay with poor quality control.

It was close to the pyramid and easy to get in and out. The valet service was pretty good.

The room was a handicap accessible room but the bed was so high it was nearly impossible to get in. The shower had no seat available. There was a loud party in the room next door that lasted until 3 am. Even with security coming up. Our second rooms a/c was not working so the room was in the high 80’s and had ants that got in our pizza while we were trying to eat.

3.0

Jul 2023

I was satisfied.

View was good.

A little expensive.

1.0

Jul 2023

Very poor

The room was unclean. There was blood on the sheets and mattress. The staff were not friendly or helpful when we raised this.

4.5

Jul 2023

great for a Memphis stay!

location, view from room, glass elevator, food selection.

5.0

Jul 2023

A great place to stay

The staff was wonderful . They answered overtime i called even when i had a technical problem when ordering a movie they corrected the issue.

I honestly don't have any problems with my stay at the Sheraton and I will be visiting that location if i need to stay at a hotel downtown.

0.5

Jul 2023

I did not stay there! The desk clerk said that he cancelled my reservation and gave me a refund.

Nothing!! I did not stay there! The desk clerk said that he cancelled my reservation and gave me a refund, BUT HE DIDN'T!! I WAS CHEATED OUT OF 323.90. TERRIBLE! IM ANGRY ABOUT IT. 601-559-5227 call me.

I did not stay there! The desk clerk said that he cancelled my reservation and gave me a refund, BUT HE DIDN'T!! I WAS CHEATED OUT OF 323.90. TERRIBLE! IM ANGRY ABOUT IT. 601-559-5227 call me.

1.0

Jul 2023

Will not recommend or stay at a Sheraton again.

Taking the trolley to Beale Street

The first room had the worst musty odor. We asked to move rooms. The second room's air did not work. Someone came to fix it but in the middle of the night it was 78 degrees.

2.5

Jun 2023

In need of an upgrade

Very clean, friendly staff

Very dated and in desperate need of renovation and upgrades. Expensive for what it is.

1.5

Jun 2023

Not worth the money. Outdated rooms .

The location was great, the valet was probably the best service overall. they were fast even though the hotel was full from accommodating a church for their event.

The front desk seemed to be confused on their policies. I arrived on a Sunday and initially told the lady I was paying with cash and was going to put my card on file for the rest. she said that would be fine, but her system wasn't working and that I needed to put my card on file and would pay at checkout. I did what I was told and checked in. I had the KING CORNER SUITE. the room was outdated, there was mold on the dressers and side of the couch and even spotted a Roach! for nearly $700 you would think the hotel would be better. Upon checkout the lady at the desk Tuesday morning told me it was a no cash policy. WHICH WOULD BE FINE but that's not what I was told so I was going to have to leave and come back and be late for work. I asked could I deposit the money into my account and then at checkout call and tell them they can process. she told me no. she told me my card was "not" on file regardless of the proof I showed. as I walked off, she told her coworker that "I just got here idk why she keeps coming up here. I don't know nothing" I left work to handle everything, and I noticed they already took my money. I was 5 minutes away from an already 40-minute drive. I called to confirm payment and got the same woman. she did confirm everything was paid for and I asked her how, when she initially told me my card wasn't on file. she pretended that the phone was breaking up and hung up the call.

1.0

Jun 2023

Service Lacking

Rooms were ok.

Hotels are in the service industry....someone forgot to tell the staff at this hotel. We arrive in around 10:30pm. Get into our room. The only information we get about the hotel is on a poorly photocopied sheet. The Bar/Lounge says open from 11am to 12am. I ring for room service to get a beer and cocktail to be sent up. I'm told that room service is over. I ask where can I get a beer? I'm told to come down to the bar. I go down to the bar -time is 11:45pm - told no service bar is closed. Not happy as I'm told to come down and I do and then get no drinks. Staff simply repeat closed and do nothing around customer service. I spoke to the Reception Staff who had come over to the bar and she did nothing to help - turned her back on me and walked away. I come back upstairs to try and find out more about the mistake I've made in booking this hotel to find the pool is closed. A pool was one of my criteria for choosing a hotel. Not impressed. I even messaged them the day of arrival to let them know we would be coming in late and got no reply. I booked this hotel in January and paid in advance. We like staying at the Sheraton Tribeca New York and are always treated well. Memphis Downtown is a poor reflection on the Sheraton brand. To top off - the next morning - we call room service to get breakfast delivered to enjoy breakfast in bed to be told that room service was not available today…... a Saturday morning. So we get up to go and find a nice breakfast to find mould growing on the tiles in the bathroom- see pictures. It just does not improve.

5.0

Jun 2023

good

convenient

parking

5.0

Jun 2023

Exceptional

All the staff were polite and professional. The entire facility was clean and welcoming

everything met expectations

3.5

Jun 2023

would expect more for the price and the name. beds were more on par with a motel 6 than a hilton.

location was pretty good overall. decent view of the river, close to beale st. without the chaos of being ON beale itself. staff was attentive and helpful. linens were good. enormous TV. well appointed room

mattress was mediocre at best. pillows left a lot to be desired. a/c didn't work. one of the 2 phones in the room also broken. parking was a mess, valet fills up and you're left to your own devices. parked in the underground ramp ourselves and had to come across from convention center (until that was locked off) then had to walk down the drive ramp into the garage.

0.5

May 2023

disappointing for the money.

the fitness centre

the rooms very dirty, air conditioning didn’t work properly, room and floor we were on smelt.

5.0

May 2023

Exceptional

Friendly staff, very helpful.

FAQs

How much does this hotel cost compared to others in Mud Island?

The average price for a rental in Mud Island is £133 per night. This rental is £37 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Sheraton Memphis Downtown Hotel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Sheraton Memphis Downtown Hotel pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Sheraton Memphis Downtown Hotel?

We found 10 amenities for this rental. This includes air conditioner, pets allowed, kitchen or kitchenette, internet / wifi, and parking.

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3.9

Good(579 Reviews)

Hotel Indigo - Memphis Downtown, an IHG Hotel

Sheraton Memphis Downtown Hotel

Hotel in Mud Island, TN

Reasons to book

About this hotel

Amenities

Map of Mud Island, TN

Nearby attractions

Available Rooms

Traditional King, Guest room, 1 King

Traditional Double, Guest room, 2 Double

Corner King, Club lounge access, Larger Guest room, 1 King

Deluxe King, Larger Guest room, 1 King

Deluxe Double, Larger Guest room, 2 Double

Sheraton Memphis Downtown Hotel

Hotel in Mud Island, TN

Reasons to book

About this hotel

Amenities

Map of Mud Island, TN

Nearby attractions

Available Rooms

Traditional King, Guest room, 1 King

Traditional Double, Guest room, 2 Double

Corner King, Club lounge access, Larger Guest room, 1 King

Deluxe King, Larger Guest room, 1 King

Deluxe Double, Larger Guest room, 2 Double

Reviews

FAQs

How much does this hotel cost compared to others in Mud Island?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Sheraton Memphis Downtown Hotel pet friendly?

What amenities are available at Sheraton Memphis Downtown Hotel?

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