Pleasant staff. The room was spacious. Area was nice.

Expected more from this franchise. The rooms need to be updated. They need to get more lighting in the bathroom, new beds, and new appliances. Wasn't impressed with the breakfast !? The eggs were not fresh. not the usual scrambled. At least the weekend, they had waffles that you could make fresh. On Monday, not much was served except stale bread, bagels, and what seemed to be old reheated eggs. The franchise usually serves better food than this.

the staff were helpful and the breakfast was great

our room was freezing heat didn’t work stayed at 55 degrees all night the tv was not operational

friendly staff

a little dated

A bit dated, but comfortable and had all we needed. Free breakfast was great and so convenient! Staff was very friendly and accommodating. Nice state park close to hotel.

Seems trivial, but the $7 a night parking fee. Rooms were a bit dated.

convenient location

very outdated

Great room, actual breakfast not the normal microwaved stuff, clean

The office chair was peeling and left pleather on my suit Only reason it wasn't a 10

The suite was spacious and clean. Breakfast was filling and there were plenty of options. It snowed and rained ice while I was there. The front desk had snow brushes for the car, which was very helpful.

The hotel bar is still closed. That's a bit of a buzz-kill. It wasn't a big deal, but...the phones in my room did not work at all. I had to call down to the front desk from the self-service laundry room. There are no ice machines on the floors. You have to go to the front desk for ice. One of the couch cushions was a bit torn and ratty. It should be repaired. When did you start charging for parking? It was always free, the other times I stayed there. I couldn't quite get the heat in my room to sufficiently take the chill off things, even when set to 71°.

Breakfast was great. My mom was at UMass General so staying here was perfect to travel back and forth from the hospital.

It was very noisy. The people across from us were up until 3 a.m. slamming doors all night as well as talking loud and playing music all night.

Everything was amazing!!! Room was beautiful and so big!!!

Breakfast was not very good. Eggs are VERY VERY WATERY.

Overall the property was lovely. Our room and the common areas, as well as breakfast was really good

The heater was a bit noisy. Didn't bother us much but could be bothersome for some.

The property is well maintained and with ample parking. Located so close to my destination, right off a main road and easy to get to. The customer service was professional and appropriate, very friendly and helpful staff. The room was extremely clean, a little wear and tear in the paint on some of the cabinets, but who cares. the kitchenette was very modern, and fully stocked with utensils and dishes.

I thought it was a little pricey for a one night stay midweek, but I wouldn't say it was super overpriced. It was worth it to me.